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STRATEGY

What counts, gets measured. What gets measured, gets done. What gets rewarded, really counts. STRATEGY. What gets done, gets rewarded. Financial Perspective. Customer Perspective. Internal Business Persp. Innovation & Learning. BALANCED SCORECARD. Rockwater’s Vision.

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STRATEGY

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  1. What counts, gets measured What gets measured, gets done What gets rewarded, really counts STRATEGY What gets done, gets rewarded

  2. Financial Perspective Customer Perspective Internal Business Persp. Innovation & Learning

  3. BALANCED SCORECARD

  4. Rockwater’s Vision • “As our customers’ preferred provider, we shall be the industry leader. This is our mission.”

  5. Rockwater’s Strategy • Services that Surpass Needs • Customer Satisfaction • Continuous Improvement • Qualtiy of Employees • Shareholder Expectations

  6. Rockwater’s Strategic Objectives Financial Perspective Return on Capital Cash Flow Project Profitability Reliability of Performance Customer Perspective Value for Money Competitive Price Hassle-Free Relationship High-Performance Professionals Innovation Internal Business Persp. Shape Customer Requirements Tender Effectiveness Quality Service Safety/Loss Control Superior Project Management Growth Continuous Improvement Product & Service Innovation Empowered Workforce

  7. Rockwater’s BSC Financial Perspective Return on Capital Employed Cash Flow Project Profitability Profit Forecast Reliability Sales Backlog Internal Business Persp. Hours with Customers/New Work Tender Success Rate Rework Safety Incident Index Project Performance Index Project Close-out Cycle Customer Perspective Customer Ranking Survey Customer Satisfaction Index Market Share Innovation & Learning % Revenue from New Services Rate of Improvement Index Staff Attitude Survey # of Employee Suggestions Revenue per Employee

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