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Value for Money Regulation: Measuring and Benchmarking Our Effectiveness as Regulators Usman Saadat , Chief Executive Officer 8 th Annual OOCUR Conference. Scope. About URCA Why Measure Performance Comparability Types of KPIs Proposal to OOCUR Members. About URCA and its Remit.

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Scope

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  1. Value for Money Regulation: Measuring and Benchmarking Our Effectiveness as RegulatorsUsmanSaadat, Chief Executive Officer8th Annual OOCUR Conference

  2. Scope • About URCA • Why Measure Performance • Comparability • Types of KPIs • Proposal to OOCUR Members

  3. About URCA and its Remit • New Communications Regime established in The Bahamas in 2009 • Introduction of independent, multi-sector utility (URCA Act ), with competition powers, replacing the PUC and the TV Authority • Communication Act covers all electronic communications services • Telecoms, Cable TV, Broadcasting, Spectrum Management, Competition Authority • Creation of level regulatory playing field for all operators • Funded by licence fees (URCA Fees) from industry to promote independence • Creation of a specialised “ad hoc” appeals tribunal – Utility Appeals Tribunal (UAT)

  4. Why Measure Performance • Understand how outputs we are delivering contribute to the achievement of outcomes • Chart progress, make adjustments when needed, report on progress • Track effectiveness of initiatives and programmes over time • Make informed decisions on what service delivery, policy priorities, capability investments & resource allocation to focus on • Annual Plan published in advance of forthcoming year: • Budgets (Licence Fees) • KPIs • Value for Money Audit Value for money is measured by assessing changes in outcomes

  5. The Challenge – Comparability • Varied remits, staffing and org. structures • Forward-Look Annual Plans • Annual Reports • Operational (Internal) KPIs • Published vs unpublished data • No consistent capture and analysis of performance measurement regionally

  6. Example of KPIs Measured by URCA

  7. Call to Action - OOCUR Members • Compare measurements and organisations to inform our own effectiveness and understand differences – value for money regulation • Share & Collaborate information to our collective benefit: • Identify Project Lead regionally • Phase 1: • Collate all current internal and external benchmarks (e.g. confidential website) • Review definitions • Identify commonalties and differences • Analyse and Benchmark • Share • Phase 2: • Revisit definitions & metrics • Check feasibility for measuring, and identify potential challenges • Harmonise for consistency (where possible) • Track over time

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