Customer Relationship Management (CRM) Market to poised $ 24

1. MarketsandMarkets Presents Customer Relationship Management (CRM) Market to Poised $24.22 Billion by 2018 http://www.marketsandmarkets.com/Market-Reports/customer-relationship-management-social-crm-market-990.html

2. Social Customer Relationship Management Market focuses on leveraging social tools and sites, to generate opportunities for enterprises in creating effective brand presence among its customers. It integrates traditional CRM solutions with social media for improving the overall customer engagement for enterprises. Browse 142 market data tables with 64 figures spread through 248 pages and in-depth TOC Customer Relationship Management (CRM) & Social CRM (Social Monitoring; Social Listening; Social Mapping; Social Measurements; Social Engagement; Social Middleware) – Global Advancements, Worldwide Market Forecasts & Analysis (2013 – 2018).http://www.marketsandmarkets.com/Market-Reports/customer-relationship-management-social-crm-market-990.htmlEarly buyers will receive 10% customization on reports.

3. MarketsandMarkets has segmented the global CRM and social CRM market by type of deployment models: On-premise, Hosted and Hybrid; By type of Applications: Marketing, Sales, Support and Service, Collaborations, Innovations and Customer Experience; By type of solutions: Social Monitoring, Social Listening, Social Mapping, Social Management, Social Middleware and Social Measurement; By type of service consumers: Small and Medium Businesses (SMB), Enterprises; By type of verticals: Banking, Financial Service and Insurance (BFSI), Academia and Government, Healthcare, Consumer Goods and Retail, Telecom and IT, Oil and Gas and Energy, Power and Utilities By Regions: North America (NA), Asia-Pacific (APAC), Europe, Middle East and Africa (MEA) and Latin America (LA). The report also provides insights on the demand analysis of specific CRM features and evaluates the usage percentage of CRM solutions, across all departments such as IT, R&D, Marketing, Sales, HR, and Operations. http://www.marketsandmarkets.com/Market-Reports/customer-relationship-management-social-crm-market-990.html

4. Customer Relationship Management has become a vital part for various functions across global enterprises. Advancements in Social CRM have made it faster, reachable and have also brought in vital information on business analytics. Enterprises are adopting social CRM as an additional channel in the overall CRM software solutions. Social CRM refers to a social layer on top of tradition CRM software solutions; these solutions provide enterprises with several advantages including increased transparency, better communication of business ideas and information, flexibility and performance. Social CRM helps companies to establish customer engagements and increase their brand presence among customers. Social CRM focuses on capturing the customers need and creating value for them in a transparent business environment http://www.marketsandmarkets.com/Market-Reports/customer-relationship-management-social-crm-market-990.html

5. MarketsandMarkets forecasts the Social CRM Market to grow from $1.91 billion in 2013 to $9.08 billion in 2018. This represents a compound annual growth rate (CAGR) of 36.5% from 2013 to 2018. In terms of regions, North America is expected to be the biggest market in 2013, while Asia-Pacific (APAC) is expected to experience increased market traction in the coming years. http://www.marketsandmarkets.com/Market-Reports/customer-relationship-management-social-crm-market-990.html

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