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Global CRM Software Market Research Report: by Organization Size (SMEs, Large Enterprises), Deployment (Cloud, On Premise), Application (Manufacturing, Customer Service, Social Networking, Supply Chain, and Distribution) and Vertical– Forecast till 2023
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CRM Software Market Research Report- Forecast 2023 CRM Software Market Research Report- Forecast 2023 P a g e | 1 Copyright © 2017 Market Research Future.
CRM Software Market Research Report- Forecast 2023 VIEW REPORTS SAMPLE REPORTS P a g e | 2 Copyright © 2017 Market Research Future.
CRM Software Market Research Report- Forecast 2023 Summary CRM or customer relationship management software refers to strategies or technologies a company uses to analyze customer interactions throughout the consumer lifecycle. CRM software is designed to compile information of customers across different channels with a basic goal to maintain business relationships. It helps the companies to stay connected with their customers and improve profitability and also helps in streamlining work processes. Technology giants such as IBM Corporation, Oracle Corporation, Salesforce.com, SAP AG, Microsoft Corporation, Adobe Systems Inc., Amdocs, Convergys Corporation and Huawei Technologies Co. Ltd are a few major players in the global CRM Software Market. Salesforce acquired Demandware for $2.8 billion, bolstering their ecommerce and retail applications offerings. Demandware’s revenues will be counted toward Salesforce’s commerce cloud. As a part of a similar strategy, Adobe acquired Livefyre, a content curation and audience engagement developer that gives brands access to billions of pieces of user generated content that can be streamed in real-time, right to their sites, ads, emails, TV, digital billboards, and apps. The global CRM software market is expected to grow at a CAGR of approximately 6% during the forecast period 2017-2023. P a g e | 3 Copyright © 2017 Market Research Future.
CRM Software Market Research Report- Forecast 2023 Major Key Players: Salesforce.com (U.S.), SAP AG (Germany), Oracle Corporation (U.S.), Microsoft Corporation (U.S.), Adobe Systems Inc. (U.S.), Amdocs (U.S.), Convergys Corporation (U.S.), Huawei Technologies Co. Ltd (China), Infor Global Solutions, Inc. (U.S.), SAS Institute Inc. (U.S.), SYNNEX Corporation (U.S.), The Sage Group Plc (U.K), Verint Systems Inc. (U.S.), IBM Corporation (U.S.), Sugar CRM (U.S.), NICE Ltd. (Israel), P a g e | 4 Copyright © 2017 Market Research Future.
CRM Software Market Research Report- Forecast 2023 Segmentation: The global CRM software market is segmented by organization size, deployment, application and vertical. Based on the organization size, the market is segmented into SMEs and large enterprises. Based on the organization size, the market is segmented into cloud and on premise. Based on the application, the market is segmented into sales, marketing, manufacturing, customer service, social networking, supply chain, distribution and others. Whereas, based on the vertical, the market is segmented into BFSI, healthcare, manufacturing, IT & telecommunication, media & entertainment, energy & utilities and others. P a g e | 5 Copyright © 2017 Market Research Future.
CRM Software Market Research Report- Forecast 2023 Regional Analysis: The global CRM software market is studied in Asia Pacific, North America, Europe, and Rest of the World. It has been observed that North America is estimated to account for the largest share of the market, whereas Asia Pacific is projected to grow at the fastest rate during the forecast period. The growth of market in North America is attributed to technological advancements and increased adoption of cloud based technologies across various industry verticals. P a g e | 6 Copyright © 2017 Market Research Future.
CRM Software Market Research Report- Forecast 2023 (Germany) are focusing on the digital utilities transformation. P a g e | 7 Copyright © 2017 Market Research Future.