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Chapter 16 Admission Systems and Other Services

Chapter 16 Admission Systems and Other Services. Convention Management and Service Seventh Edition (478CSB). Competencies for Admission Systems and Other Services. Describe registration and types of admission systems used for meetings, and summarize exhibit security issues.

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Chapter 16 Admission Systems and Other Services

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  1. Chapter 16 Admission Systems and Other Services Convention Management and ServiceSeventh Edition (478CSB)

  2. Competencies forAdmission Systems and Other Services • Describe registration and types of admission systems used for meetings, and summarize exhibit security issues. • Identify special services properties sometimes offer meeting groups. • Describe programs that hospitality properties offer for guests and children of meeting attendees, and explain the importance of checklists in planning meetings or conventions.

  3. Convention Registration and Security Convention Registration Not same as guestroom registration • Receive program information • Pay fees to sponsoring group • Convention registration area serves as headquarters for meeting • Convention registration area design • Places to pick up packets • Including hotel information in packets (continued)

  4. Convention Registration and Security (continued) Convention Security • Controlled versus uncontrolled admission • Badges • Color-coded and bar-coded badges • Tickets necessary for system of payment per person • Places to sell and collect tickets • Policy for attendees who forget or lose tickets

  5. Exhibit Security • Price included in overall package • Guards from outside firms should be oriented and informed of duties • Four critical periods: move-in, open show hours, closed show hours, move-out • Tight security at docks • Roving technique • Security is the responsibility of exhibitors during the show

  6. Special Services for Meeting Groups • Convention headquarters room • Convention hospitality suites • Guest packages • Telephones • Printing and duplication • Decorations • Entertainment • Preferred suppliers/exclusives

  7. Building Guest/Companion Attendance • Sell the planner on the idea • Encourage involvement of group members and guests/companions in planning • Supply planner with hotel brochures • Send guests/companions personalized letters that describe programs • Promote guest/companion programs in ads

  8. Activities for Guests/Companions • Shopping trips • Sight-seeing and city tours • Guest lecturers • Theaters and concerts • Special business meetings • Finale attractions • Self-improvement courses

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