Stephen Crawley, Chief Operating Officer Skills Training UK

1. Stephen Crawley, Chief Operating OfficerSkills Training UK How to maximise your Apprenticeship Levy for workforce development IN

2. Skills Training UK • Independent training provider • Established 1992 • Over 750 employer clients • 86% are Apprenticeship Levy payers • Working with 21 NHS Trusts to design and deliver Apprenticeship programmes using the Levy • Developing NHS skills, talent, productivity and quality in line with your workforce strategies

3. Some of our achievements • OFSTED Grade 2 For Overall Effectiveness • 92% of employers would recommendus • Winner – Training Provider of theYear 2019 Times Educational Supplement • Winner – ‘Outstanding Contribution to the Development of Apprenticeships’ FE Week and AELP AAC Awards • London Stock Exchange'1,000 companies to inspire Europe’ 2017

4. Where we are nationally …….

5. Our approach • You determine the objectives • We design and deliver an Apprenticeships programme to meet your needs • We give added value and share our expertise • We maximise your Levy funding opportunities “Whilst our prime concern is always patient care, Skills Training UK have been able to think out of the box and provide expertise from an external point of view, so we can come up with the best possible training solutions.” KulpnaDaya, Deputy Governance Lead and Education & Development Technician, The Royal Marsden

6. Our delivery • Staff available 24/7 • Co-branded • Management reporting • Individual learning needs assessed • On site coaching and workshops • Comprehensive e-learning solution “I’ve worked for the NHS for 36 years, and have previously run projects off of enthusiasm and passion. The training provided the systems, tools and procedures so that I can bring structure to that enthusiasm, which will make it easier to evaluate the difference we are making to patients.” Carol Rogers, Occupational Therapist

7. Our Apprenticeships • For both clinical and non-clinical staff of all ages • For existing staff - as well as new recruits • Level 2 foundation to Level 6 degree equivalent

8. “Skills Training UK has been the perfect partner to support us along this journey.” Nina Singh, Director of Workforce Royal Marsden NHS Foundation Trust • Rated Outstanding by CQC • Ambitious workforce strategy linked to excellence • Using the Levy to invest in new and existing staff • 80 employees on Apprenticeships with Skills Training UK • Clinical and non-clinical teams

9. The Royal Marsden programme • Level 3 Team Leader, Level 4 Associate Project Manager, Level 5 Operation Manager, Business Administration • Supporting staff with the leadership skills to effectively lead projects and teams “ I’ve accrued 15 years of experience from working within an NHS setting. The management course will allow me to put these skills into a more formal setting and understand the theory behind why we do things the way we do, to help me further progress within my role.” Gemma Lees, Therapeutic Radiographer, Operations Manager Level 5 Apprentice

10. The added value ... • Apprenticeship levy expertise and funding management • Tender advice and guidance • Apprentice recruitment support • Internal marketing support • Adaptation of learning content to fit with your NHS Trust

11. Using all of your Apprenticeship Levy • Apprenticeship Levy 0.5% tax on annual wage bills of over £3 million • Unused funds expire after 24 months • Option to transfer 25% of Levy funds to other employers (community care providers, clinics, health charities) Employers lost access to £44 million of levy funds in July 2019 and £52 million in August 2019

12. CQI tools and techniques

13. Continuous Quality Improvement Vision Cascaded down Improvement Leaders developing improvement strategy Improvements Linked to Strategy Improvement Specialists deploying improvement strategy Improvement Practitioners leading improvement programmes across departments and functions Improvement Technicians leading improvement projects within their own departments and functions

14. Improvement programme delivery • Our trainers have proven experience of supporting service improvement projects with our NHS clients • Service improvement projects are identified by staff • These are real improvement projects • They can deliver measurable outcomes

15. CQI Apprenticeship improves procedures Solution Outcome Problem Update and circulate SOP Visual reminders Share info with staff Incorrect procedures with hospital theatre drug cabinets Use of the Patient’s ID number to access drug cabinets has risen from 48% to 69%

16. CQI Apprenticeship improves efficiency Solution Outcome Problem Re-deploy staff Improve triage and flow rates Inefficiencies in telephone triage High number of patients waiting over an hour for consultation 1 hour waits down from 70% to 10% 2 hour waits down from 30% to zero £200,000 cost savings

17. 20% ‘away from normal day to day’ • Can be flexible • Can take place at work • Includes all of the following: • Teaching of theory • Online learning • Practical training • Learning support • Time spent writing assignments • Project development work • Developing and delivering presentations

18. Technology and Systems We are utilising the following software solutions for all Apprenticeship Programmes OneFile – Market leading e-portfolio/virtual-learning environment; developed for and used by NHS Trusts nationally BKSB – Utilised by 85% of FE Colleges and Schools; delivers English and Maths Training from Entry to GCSE level Cognassist – Assesses cognitive behaviour/ability and develops support strategies for learners with additional needs/support

19. Thank you for listening Any questions? Talk to us today Stephen Crawley, Chief Operating Officer Tel: 0800 612 6224 apprenticeships@skillstraininguk.com www.skillstraininguk.com