WHAT IS A BPO and HOW CAN BUILD YOUR CAREER IN BPO?

2. WHAT IS A BPO and HOW CAN BUILD YOUR CAREER IN BPO? Basically BPO is known as business process outsourcing. This jobs needs a good personality and an excellent communication skill, BPO is basically business process outsourcing which done for many reputed and big companies so that a work load is cut off from their employee. This is a better option for fresher, if they are non-technical student. Any small organization being a third party solves the issues of the customer. BPO job don’t have much work load and they generally have decent clients. So if you are smart enough to handle this work then you can work there freely. Many reputed companies are looking to start their operations and many of them are looking to expand their existing operations.This blogs will give you a brief description of the main types of telecaller and call centre jobs that are available in the BPO industry.

3. BPO AND TELECALLER JOB IN INDIA There are many jobs in the BPO and telecaller section such as those that require you to attend calls, or to make calls, for customer support, sales and marketing and then there are jobs which are commonly known as back office jobs, team leader position, human resource services and other higher management level jobs. Basically the primary work of a bpo employee is handle calls from clients or customer and gives them with a solution to their queries. QUALIFICATION REQUIRED FOR BPO JOB:- The basic qualification for bpo job is +2 for nontechnical voice process. Excellent communication skills and knowledge. Basic computer knowledge for send and receive email and good typing speed. NON VOICE PROCESS JOB Non voice process is the process where work is mainly entry level data-entry oriented job. You need to use tools like Tally, typing speed and other professional instruments. It also can be work of entry level data entry, but you don't need to accept or do verbal discussion over the phone. Non Voice process is no call. Businesses outsource is not only contact but also data processing work and management. So there comes need of their professionals who will do official work that may include creating reports, preparing daily sheets of daily sales, entry level data entry in a particular software, etc. ADVANTAGES OF WORKING IN BPO:- BPOS gives good starting salaries with performance basis raise monthly. BPOS provides you bus and cab services from various pick-up location. This work is very comfortable for both men and women.

4. FUTURE SCOPE IN CALL CENTER JOB:- In call centre jobs you will handle calls globally. Call centre are basically product based service, generally for e-commerce sites, like amazon, Flip-kart, Snap-deal, etc. there are different categories of products to handle like technical and fashion are different categories, according to your stream or eligibility will get your categories. There are many call centre jobs in India as it has a large e-industry. Another same type of job like call centre there are telecaller jobs in India where one will handle call to solve customer problem of a telecom service. DIFFERENCE BETWEEN BPO AND CALL CENTER JOB:- The main difference is a bpo company performs back office works like customer support but call centre company handle only telephone calls. Bpo Company deals with clients for business purpose but call centre company conversation with customer for their queries.

5. WORK FROM HOME CALL CENTER JOB:- In this pandemic situation many employees preferring to work from home. Now you can earn money on your mobile just sitting at home. Call centre job is basically conversation with customer and handle telephone call. You can work easily at home, no work pressure and you can easily earn money. Cifiyah.com is the best platform for bpo and telecaller job search. This platform gives jobs in high reputed company in any location. In my point of view this platform is best platform for job search.