Module 1: Managing in the Future Enterprise

1. Module 1: Managing in the Future Enterprise Topic 1: Information Technology and Organizations

2. Organizations as Open Systems • Organizations are “collections of people working together, in divisions of labor, to achieve a common purpose.” • “Synergy” = the creation of a whole that is greater than the sum of its parts. • Open systems exchange input and output with the environment.

3. Managers • A person who is responsible for work that is accomplished through the performance contributions of one or more persons. • Performance effectiveness • Performance efficiency

4. Managers’ Functions • Planning = setting performance objectives and identifying the actions needed to accomplish them. • Organizing = dividing up the work to be done and coordinating results to achieve a desired purpose • Leading = directing and coordinating the work efforts of other people to help them to accomplish important tasks • Controlling = monitoring performance, comparing actual results to objectives, and taking corrective action as necessary.

5. Information Systems • A set of interrelated components that collect (or retrieve), process, store, and distribute information to support decision making and control in an organization. • Formal and Informal Information Systems

6. Information Systems (IS)/ Information Technology (IT) IS IT

7. Shifting Role of IT • IT as a change agent • The shift from viewing IT as expenses to viewing IT as a value-added tool. • IT enhances communication and collaboration

8. Why technology management? • To survive, companies must change the way they do businesses. • Technology adds to complexity of the businesses. • Ignoring technology or don’t manage it well could lead to profit loss.

9. Management Challenges • Structure • People • Strategy • Systems • Environment

10. Challenge #1: Structure • IT enables change in organizational structure. • IT enhances communications and collaboration in an organization. • Three factors for the right structure: coordination, differentiation, and integration (Afuah & Tucci 2001)

11. Challenge #2: Systems • Systems are in place to support different functions, monitor performance, and reward (or punish) individuals or groups in an agreed upon way. • Include reward, training, and information systems.

12. Challenge #3: People • Individuals & Groups • Attributes of individuals and groups • Managing people and group

13. Challenge #4: Strategy • A plan to gain advantages over the competitors. • Three levels: corporate, business, and function • Three generic strategies at a business unit level: cost leadership, differentiation, and focus.

14. Challenge #5: Environment • Circumstance where the firm is operated in. • At macro level, four major segments are social, economic, political, and technological.

15. Technology Management: Five Key Factors People Structure Systems Strategy Organization Environment

16. Overview Of the Course • Module 1: Managing in the Future Enterprise- Topic 1: IT and Organizations- Topic 2: Alternative Workplace • Module 2: Managing Technology- Topic 1: IT Role in Organization Change- Topic 2: Align IT and Business Strategy

17. Overview Of the Course (cont.) • Module 3: Managing People- Topic 1: Managing Individuals- Topic 2: Managing Groups • Module 4: Managing IS Organizations- Topic 1: Translate Strategic IT Objectives to a Plan- Topic 2: Infrastructure Planning- Topic 3: Managing the Process of Organizational Behavior

18. Overview Of the Course (cont.) • Module 5: Managing Organizational Transformation- Topic 1: Change Management and Process-centered Organizations- Topic 2: Outsourcing and Innovation