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English for Tour Service: Consultation & Arrangement

Enhance your tourism career skills, book tours, understand regulations, learn vocabulary, and communicate effectively in English.

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English for Tour Service: Consultation & Arrangement

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  1. 旅游服务英语English for Tour Service 主编：林 群 安锦兰 制作：李晓新 2011年1月

  2. English for Tour Service • Chapter 1 At the Travel Agency • Chapter 2 Arrival • Chapter 3 At the Hotel • Chapter 4 Food and Drinks • Chapter 5 Transport

  3. English for Tour Service • Chapter 6 Sightseeing • Chapter 7 Shopping • Chapter 8 Entertainment • Chapter 9 Complaints and Emergencies • Chapter 10 Departure

  4. Chapter 1 At the Travel Agency • Unit 1 Tour Consultation • Unit 2 Tour Arrangement

  5. Unit 1 Tour Consultation • In this unit, you will • Learn career skill • Recommend travel proposal • Make an FIT tour booking • Make a group tour booking • Learn Successful selling steps

  6. Unit 1 Tour Consultation • Words and Expressions • accommodation n. 住宿 • certificate n. 证明书 obligation n. 职责 • Regulation n.规则, 规章 • vaccination n.[医]接种疫苗 • advisory n. 报告 currency n. 货币 • passport n.护照 visa n. 签证 • rental n.租赁

  7. Unit 1 Tour Consultation • admission n.允许进入 • coach n. 大客车 • folder n.折叠式宣传资料 • option n. 选择 • roundtrip a. (车票等)往返的 • vacancy n. 空缺 • admission ticket 门票 • FIT (Family and Individual Tourist) 散客 • tour guide 导游

  8. Unit 1 Tour Consultation • travel agency 旅行社 • brochure n. 宣传小册子 • discount n. 折扣 • minimum adj. 最低的 • package n. 包价项目 • sightseeing n. 观光 • boutique hotel 精品酒店 • packaged tour 包价旅游 • travel agency 旅行社

  9. Unit 1 Tour Consultation • 1. I would like to reserve a tour of the city for my group. • 2. May I have the name of the group, sir? • 3. Do you need a tour guide? • 4. When are you planning on traveling? • 5. What is the price for this travel package?

  10. Unit 1 Tour Consultation • 6. I’d like some information about holidays in Japan. • 7. May I suggest you our 3-day-2-night package tour? • 8. Can you also reserve hotel rooms for the night? • 9. I’d like to take a one-day sightseeing tour around the city. • 10. Here are some brochures. They can give you some information.

  11. Unit 1 Tour Consultation • Words and Expressions • awareness n. 意识 • convince vt. 使信服 • facility n. 设备 • offer vt. 提供 • routine n. 程序 • in terms of 从…角度来讲 • leave sb alone不干涉某人

  12. Unit 1 Tour Consultation • browse v. 浏览 • excursion n. 远足 • investigate v. 调查 • present vt.介绍 • rapport n. 和睦关系 • in this case 在这种情况下 • move on to转换(话题)

  13. Unit 2 Tour Arrangement • In this unit, you will • Learn career skill • Introduce the itinerary to tourists • Discuss the tour arrangement • Negotiate about the change of the itinerary • Learn how to write itinerary

  14. Unit 2 Tour Arrangement • In this unit, you will • Learn career skill • Introduce the itinerary to tourists • Discuss the tour arrangement • Negotiate about the change of the itinerary • Learn how to write itinerary

  15. Chapter 2 Arrival • Unit 1 Guests’ Arrival • Unit 2 Exchanging Money

  16. Unit 1 Guests’ Arrival • In this unit, you will • Learn career skill • Go through the immigration at the airport • Collect luggage • Greet guests at the airport • make a welcome speech

  17. Unit 1 Guests’ Arrival • Words and Expressions • cardboard n. 纸板 • coach n. 长途旅游汽车 • facility n. 设施 • inform v. 通知, 告诉 • luggage n. 行李 • prior to 在前，居先

  18. Unit 1 Guests’ Arrival • visible adj. 看得见的, 明显的 • claim n. 认领 • compensation n. 补偿, 赔偿 • fulfill vt. 履行, 实现, 完成 • location n. 位置, 场所 • sincerely adv. 真诚地 • parking lot 停车场

  19. Unit 1 Guests’ Arrival • Words and Expressions • handout n. 分发的印刷品, 新闻稿 • check-in luggage 托运行李 • HR manager 人力资源部经理 • return ticket 往返票 • rolley bag 拉杆箱 • jet lag 时差 • luggage tag 行李签 • telecommunications company 电信公司

  20. Unit 1 Guests’ Arrival • 1. I am afraid I can not find my other checked luggage. • 2. Excuse me, where is the baggage claim area? • 3. Could you describe your lost luggage as detailed as possible? • 4. It is a durable/stylish/elegant shoulder bag with practical nylon straps and blank trim. • 5. What is the purpose of your trip?

  21. Unit 1 Guests’ Arrival • 6. How long are you planning to stay? • 7. About four days. My return flight is Friday. • 8. I am here as an exchange student. • 9. It was a pretty long trip, say, almost twelve hours without stopovers. • 10. Please leave your big suitcase outside the bus. We’ll help carry them on

  22. Unit 2 Exchanging Money • In this unit, you will • Learn career skill • Exchange money • Ask about savings • Buy and cash traveler’s check • Know some tips for changing money

  23. Unit 2 Exchanging Money • Words and Expressions • abbreviate v. 缩写, • currency n. 通货；货币 • ensure v. 保证 • refer to 查阅, 提到, 谈到, 打听 • Conversion n.变换, 转化 • Denomination n.单位；币值 • left over 剩下，留下

  24. Unit 2 Exchanging Money • amount n. 数量 • Euro n. 欧元 • countersign vt. 副署, 连署 • draw on 提取钱 • exchange rate 汇率 • worth of 值….钱 • Complete adj. 全部的, vt. 完成, • exchange memo 兑换水单 • foreign exchanging counter 外币兑换柜台

  25. Unit 2 Exchanging Money • 1. What’s the exchange rate for U.S. dollars? • 2. How would you like the cash? • 3. Let me have it in twenties. • 4. I want to buy US$1000. • 5. Let me check today’s selling rate.

  26. Unit 2 Exchanging Money • 6. Can I buy traveler’s checks here? • 7. You just need to fill out this form. Do you have ID? • 8. What do I need to do open a bank account here? • 9. I’d like to change some euro into US dollars, please. • 10. I’d like to cash this check.

  27. Unit 2 Exchanging Money • access n. 通路, 访问, 入门 • convenient adj. 便利的 • decent adj. 恰当的 • identify vt. 识别, 鉴别 • kiosk ] n. 亭子 • via prep. 经, 通过, 经由 • beware of 意识到 • alternative n.二中择一, 可供选择的办法, 事物 • fade v. 减弱 • transaction charge 交易费

  28. Chapter 3 At the Hotel • Unit 1 Checking in • Unit 2 Hotel Service and Facilities

  29. Unit 1 Checking in • In this unit, you will • Learn career skill • Make hotel reservations • Reconfirm your room • Check in at the hotel • Learn how to make check-in arrangement

  30. Unit 1 Checking in • Words and Expressions • arrangement n. 安排;整理 • accept v .接受,领受;答应,同意 • cost n. 代价,价值,费用 • deposit n. 存款,定金 • executive adj. 管理的， 行政的 • reservation n. 预定, 预约

  31. Unit 1 Checking in • check–out time 退房时间；核查时间 • assign v. 分配,分派 • client n. 顾客,客户 • deluxe adj. 豪华的;高级的 • distribute v. 分发;分配

  32. Unit 1 Checking in • passport n.护照;通行证;执照 • rotate v, 转动；循环, 轮流 • hand out 分给 • tariff n. （旅馆、饭店或服务公司的）价目表，收费表 • check-in time 到达并登记时间;报到时间；

  33. Unit 1 Checking in • 1. Can I book a room for September 9th? • 2. When for? • 3. How long will you be staying • 4. What kind of room would you like? • 5. How much is the charge per night?

  34. Unit 1 Checking in • 6. Who would you like to book for? • 7. What should I take if I check in? • 8. Here is my ID card. • 9. Is there any preferential rate or a discount for the party? • 10. How would you like to pay, in cash or by credit card?

  35. Unit 1 Checking in • check your passports 检查护照 • hotel services 店内服务 • made a reservation 预定 • fill in the information 填入信息 • keys cards 门卡

  36. Unit 2 Hotel Service and Facilities • In this unit, you will • Learn career skill • Introduce hotel services • Introduce hotel facilities • Introduce the membership policy • Learn how to offer and get the hotel services and Facilities

  37. Unit 2 Hotel Service and Facilities • Words and Expressions • amenity n. 设施 • power n. 电源 • calls for 要求 • electronic adj. 电子的 • maintenance employee维护职工 • pay-movie 付费电影

  38. Unit 2 Hotel Service and Facilities • remote controller 遥控器 • wardrobe n. 衣柜 • currency Exchange 外币兑换 • mini-golf 微型高尔夫场 • the room service 送餐服务 • valuable safe 保险箱

  39. Unit 2 Hotel Service and Facilities • 1. Would you like to introduce your hotel services to us? • 2. Outdoor tennis courts are also available, and a golf course sits just a few minutes from the hotel. • 3. Excuse me, where is your Fitness Center? • 4. Can I get a massage there?

  40. Unit 2 Hotel Service and Facilities • 5. How can I relax and make ourselves comfortable in your hotel? • 6. How does it charge? • 7. Is there a discount for registered guests? • 8. Where is the swimming pool? • 9. Can I get membership card in your hotel? • 10. What services come with it?

  41. Unit 2 Hotel Service and Facilities • Words and Expressions • apparatus n.器械,仪器;设备 • concerning prep.关于 • membership n. 会员身份；全体会员application form 申请书, 申请表 • the hair dresser’s 美发店

  42. Unit 2 Hotel Service and Facilities • attached adj.归属的;附属的 • especially ad. 特别;尤其 • remind v. 提醒;使想起 • patient adj.有耐心的 • beauty salon 美容室；美容院

  43. Chapter 4 Food and Drinks • Unit 1 Eating Out • Unit 2 Chinese Cuisine • Unit 3 Drinks

  44. Unit 1 Eating Out • In this unit, you will • Learn career skill • Book a table • Take orders • Pay bills • Learn to understand the menu

  45. Unit 1 Eating Out • Words and Expressions • agency n. 处，代理机构 • coordinate v. 协调 • refund v. 退款 • prearrange v. 预先安排 • sum up 总计

  46. Unit 1 Eating Out • complaint n. 抱怨，投诉 • expense n. 花费 • ncur v. 引起 • remedial adj. 补救的

  47. Unit 1 Eating Out • 1. I’d like to book a table for two at seven this evening. • 2. I’d like to confirm your reservation for tomorrow morning. • 3. Would you like to make a reservation some other time? • 4. May I see the menu, please? • 5. What kind of food do you serve?

  48. Unit 1 Eating Out • 6. This steak is too rare. I ordered it to be well-done. • 7. I prefer to have some soup before main dishes. • 8. I’d like to settle my bill, please. • 9. I’m afraid there is a 10% tax and service charge. • 10. Do you accept traveler’s checks?

  49. Unit 2 Chinese Cuisine • In this unit, you will • Learn career skill • Order Chinese breakfast • Choose Chinese food • Serve Chinese food • Learn eight Chinese cuisines

  50. Unit 2 Chinese Cuisine • Words and Expressions • Decline v. 谢绝 • manner n. 礼仪 • snack n. 小吃，点心 • get in touch with 和...取得联系 • Demand n. 要求 • sincere a. 诚挚的 • specialty n. 特色菜 in person 亲自

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