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Road Map For Implementing A Special Delivery Model - New Jersey –

Road Map For Implementing A Special Delivery Model - New Jersey –. Presented by Diane L. Ailey, Court Executive Self-Represented Litigants Programs, Research and Analysis On behalf of the New Jersey Administrative Office of the Courts.

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Road Map For Implementing A Special Delivery Model - New Jersey –

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  1. Road Map For Implementing ASpecial Delivery Model- New Jersey – Presented by Diane L. Ailey, Court Executive Self-Represented Litigants Programs, Research and Analysis On behalf of the New Jersey Administrative Office of the Courts

  2. Supreme Court Committee on Minority Concerns and Task Force on Women in the Courts recommend: • - Pro Se Form Packets that are user- friendly • - Ombudsman Program

  3. Judiciary/Administrative Office of the Courts initiates quality customer service delivery: • Total Quality Management • Give’m the Pickle

  4. Convene Ad Hoc Working Group for Pro Se Materials: • Define standards for customer-friendly, self-represented litigant form packets • Review and modify/enhance form packets submitted by trial court divisions • Publish form packets on-line and hard copy • Translate form packets into Spanish - Expand translation efforts to other languages, including Portuguese and Polish.

  5. “Self- Represented Litigants” (webpage) • http://www.njcourtsonline.com

  6. Develop Ombudsman Pilot Program: • Implement Ombudsman pilots - Camden Vicinage (1994) - Essex Vicinage (1996) • Define program requirements • Implement state-wide Ombudsman Program (2005)

  7. Ombudsman Mission • To promote an environment of continuous improvement in areas of customer service and equal court access in compliance with court policies and procedures by establishing effective mechanisms for: Public Information, Community Relations and Citizen Assistance.

  8. Role of the Ombudsman - Provide pro se assistance - Monitor vicinage customer service initiatives - Investigate complaints - Provide community outreach

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