Enhance Systems - eLearning Components & Consultancy Services

2. e-learning ?

9. Components of elearning from Enhance Content of learning LMS (Learning Management System) Networking / Offline Media System Software Hardware Learning Consultancy

11. Complete solutions for all Learning needs • Employability Courses • Customized Training Content Development • Classroom • E-learning • Games • Simulations • Video Nuggets • Learning Management Systems (LMS • Performance Management Software Solutions • Learning Consultancy • Old Course Update • Browser Compatibility • Mobile Device Compatibility • If any of these match your organizations need, give us couple of minutes….

13. History of Enhance Systems Private Limited • Started as Empower Software in 1998 • Engaged in providing customized learning solutions for over 16 years. • Done over 5000 Hours of Content Development, 14 Customizable LMS installations and over 12 Performance Management Software projects.

14. Clientele Includes • Banking & Financial Sector: • Insurance

15. Clientele Includes • FMCG / Consumer Goods / Manufacturing Firms: • Medical :

16. Clientele Includes • Telecom: • Telecom Infrastructure: • Travel:

17. Clientele Includes • IT: • Education: • Government:

18. Clientele Includes • Corporate: • Legal & Complaince: • Miscellaneous:

19. Mission • To grow to be a value based leading learning company Vision • To have a strong learning culture that delights customers, • partners and stakeholders. • Values • To be a value based corporate citizen • To make innovative and challenging intellectual implementations a way of life • To provide instructionally sound and cost effective solutions • To energize the entrepreneur spirit

20. Team Enhance • Includes :- • Instruction & Curriculum Designers • Project & Quality Managers • Software Engineers • Computer Graphics Artists • Content experts in Finance, Banking, Sales and Supply Chain • Animation Experts • Technical Writers • Computer Music & MIDI composers • Digital Audio/Video Engineers • Photographers & Videographers • Language Translators • Consulters

21. Prashant Khanna • Designation: Co-Founder & Director • Role of the Person: Promoter of the Organization, Project Management • Qualification: B-Tech • Total Experience: Over 25 Years • With the Organization Since: 17th December’2000 • Area of Expertise: Business Development & Marketing, Project Management & General Management • Profile Summary: He is one of the co-founders of Enhance Systems Private Limited, and has over 20 years of experience in Sales & Marketing. The last decade in Enhance has given him a chance to polish his instructional design, software engineering, management and strategy skills. He is an avid follower of spiritual literature and most of his learning has this as the guiding light.

22. VineetSabharwal • Designation: Co-Founder & Director • Role of the Person: Promoter of the Organization, Project Management • Qualification: Master of Computer Application • Total Experience: Over 25 Years • With the Organization Since: 17th December’2000 • Area of Expertise: Project Management • Profile Summary: He is one of the co-founders of Enhance Systems Private Limited, and has over 25 years of experience in online learning industry including e-Learning content development, Learning Management Systems, web applications, project management and account management.

23. Kajala Madhwal • Designation: Head – Instructional Designer • Role of the Person: Project Management, Instructional Designing • Qualification: Graduate • Experience: Over 20 Years • With the Organization Since: 17th December’2000 • Area of Expertise: Project Coordination and Instructional Design • Profile Summary: She’s been with Enhance since the existence of Enhance and been part of almost all the projects of Enhance. She has helped in designing instructions for over 2000 hours of Content. Her dedication to her work has won her accolades not only from the organization but also from several clients.

24. Justin Jose • Designation: Project Leader – Media Team • Role of the Person: Project Management, Analyzer, Developer • Qualification: Master of Computer Application • Experience: Over 15 Years • With the Organization Since: 5th October’ 2001 • Area of Expertise: Project Management, Media Development • Profile Summary: He joined as a Developer from the Web background with strong Multimedia development skills. The decade in enhance has given his opportunity to polish his project management and team handling skills. He is passionate about learning and adapting to latest technologies and also trains the team on upcoming developing platforms. 

25. Awards Award from TrainingOutsourcing.com, USA in the domain of e learning delivery and development Award from TrainingOutsourcing.com, USA as the Top Sales Training Company (Product Category)

26. Testimonials “…found them a total solutions provider with technical competence and creative zeal…” ICI “…You have done some impressive work and we would like to present a consistent message to our new employees using your content…” Nestle

27. Testimonials “…We feel their work in the FMCG Sector is very exhaustive…” Coca Cola “…The project had SMEs who were remote. However the spirit to go on to complete the project was exemplary…” Tata Telecom

28. Instructional Design Model • Step 1: Identify challenges of the organization, learning culture, buy in of top management and risks. • Step 2: Audience and Stake Holders Needs • Also check the preferred medium of instruction from • Linguistic, Musical, Logical, Kinetics, Spatial, Interpersonal, • Find out trends in Learning Style • Step 3: Motivation to be designed from Internal needs, External needs, Context of learning and linking to Maslows principle. The best motivator is challenge. • Anxiety is also to be considered both personal and external • Attention keeping strategy to be thought through • Attitude change, if needed to be designed • Step 4: Task Analysis is done

29. Instructional Design Model • Step 5: Rights and Wrongs in the tasks to be reflected on and learning brought into cognition through • Thinking options • Searching for info • Selecting option • Models, if needed to be developed • Step 6: Concepts to be developed or taught. Some best practices are • Higher Rules to be made clear • Higher aptitude, lower structure • Easy to Difficult • Chunks (7 +- 2) • Image and text together help learning better • Facts to be taught through Mnemonic's • Practice through examples & cases • One thought at a time • Humor related to topic only • Time Planner in course

30. Instructional Design Model • Step 7: Evaluate with positive reinforcement • Step 8: Concrete Experience to be given • Some elements of a fruitful experience are • Challenges • Curiosity • Competition • Rewards • Realistic Environment • Step 9: REWARD and FEEDBACK to be given for business and individual performance • Step 10: Active Experimentation with Social Learning on projects

31. Instructional Design Model • Step 11: Adoption • Some best practices are • Early adopters start using • First few users take as role models • Spread message • Experience sharing among users • Coaching users • Link usage to performance rating • Top management support

32. Complete solutions for all Learning needs • Employability Courses • Customized Training Content Development • Learning Management Systems (LMS) • Performance Management Software Solutions • Learning Consultancy • Old Course Update • Browser Compatibility • Mobile Device Compatibility

33. Employability Courses (off the shelf courses) • Off the Shelf /Online Courses • Enhance your English (Ready) • Master Tele-selling Online (Ready) • Enhance your Negotiation Skills (Ready) • Enhance Tele-support (Ready) • Maximize your Learning (Ready) • Preparing for the First Interview (Ready)

34. Employability Courses (off the shelf courses) • Course Detail – Enhance your English (Ready) • Module 1 : Common Mistakes • Module 2 : Effective Communication • Module 3 : Email Writing Skills • Module 4 : Effective Writing Style • Module 5 : Articles & Connectors • Module 6 : Language Quality

35. Employability Courses (off the shelf courses) • Course Detail – Enhance your English (Ready) • Module 7 : Communicating Professionally • Module 8 : Communicating in Common Situations

36. Employability Courses (off the shelf courses) • Course Detail – Master Tele-selling Online(Ready) • The module is covered through 6 levels. Each level gets more and more complex with respect to the type of product and the complexity of customers or problems • The Six levels are • LEVEL 1 - Mobile plan • LEVEL 2 - Loyalty card • LEVEL 3 - TV Shoppe Network • LEVEL 4 - Home Insurance • LEVEL 5 - Card Protection Plan • LEVEL 6 - Child Education Plan (Insurance)

37. Employability Courses (off the shelf courses) • Course Detail – Enhance your Negotiation Skills(Ready) • This course teaches the Techniques, Strategy and Approach for successfully negotiating and resolving points of difference both in a professional meet as well as in personal life. • Topics Covered are • What is effective negotiation? • Identifying types of negotiation • Tactics used in different types of negotiation • Key differentiators of negotiation • Handling tactics during negotiation • Tools for effective negotiation • Start a negotiation powerfully • Closing a negotiation • Common mistakes related to negotiation • Determining BATNA & ZOPA to reach an agreement

38. Employability Courses (off the shelf courses) • Course Detail – Enhance Tele-support(Ready) • The course is covered through 6 Modules. Each module is different with respect to the type of the difficulty of the customer or problem. • The Six modules are • Module 1: Order Tracking Skills • Module 2: Technical Support Skills • Module 3: Cross Selling Skills • Module 4: Solution Selling Skills • Module 5: Consultative Selling Skills • Module 6: Problem Solving Selling Skills

39. Employability Courses (off the shelf courses) • Course Detail – Maximize your Learning(Ready) • This course helps learner discover their learning style and establish how to learn best. This course will attempt to help leaner do precisely that: Learner will discover his/her learning style and establish how to learn best and be a winner. • Topics covered are: • Adult Learning (an Overview) • Understand your best way to learn • Personalize learning style • Way to maximize learning • Become a lifelong learner • Simulation

40. Employability Courses (off the shelf courses) • Course Detail – Preparing for the First Interview(Ready) • Vinayak's Big Dream is a short story based animation learning course to educate young adults on interview preparation tips and techniques appearing for his/her first interview. Language of the course is a mix of Hindi and English. • Topics covered are: • Magic steps to succeed in an interview • About the company • How to present yourself • Carrying resume

41. Complete solutions for all Learning needs • Employability Courses • Customized Training Content Development • Learning Management Systems (LMS) • Performance Management Software Solutions • Learning Consultancy • Old Course Update • Browser Compatibility • Mobile Device Compatibility

42. History of Courses - Customized Content Development[E-learning] • Industry – Service • Telecom • Mobile Number Portability • Request Management • Self Service Kiosk • KB Portal • Corporate Branding • mClassifieds • Regulatory Awareness • Telecom & Telecommunication History • Legal Awareness

43. History of Courses - Customized Content Development[E-learning] • Industry – Service • Telecom • Customer Services • IDX EPABX Technical Training • Paradigm EPABX Technical Training • Definity User Training Guide • Internet Telephony Guide • 96XX User Guide • Information Security Policy • Value Added Services for Mobiles • Do Not Disturb • Simply Data – Basics of technology • Basics of 3G • Mobile Trends (3 D) • Values Tests • Business Contingency Management • Warehouse • 3D – Data Foundation Modules in French

44. History of Courses - Customized Content Development[E-learning] • Industry – Service • Telecom • Access Network • National Long Distance Service • International Private Line Circuit • Internet Protocol • Very Small Aperture Terminal • Audio Conferencing Service • Toll Free Network • Managed Business International Circuit • Voice Over Internet Protocol • Mobile Application Tool for Enterprises • Managed Video Conferencing Service • Tele presence • Application Quality Management • Hosted Contact Centre • Data Centre Collocation Service • Data Centre Managed Services • Information Security

45. History of Courses - Customized Content Development[E-learning] • Industry – Service • Telecom • Period Open Close • Site on air • Return to vendor and receive back from vendor though RPG process • Receipt of Material Against Purchase order • Return of Material Against Purchase order • How to Cannibalize through Move Order • Automation of Material Requisition and Dispatch • Split plan tutorial • MRR Creation • IVR Vs BIVR Working • Month end closing • File creation working • Gate pass generation • Average Cost Update • Cycle counting of inventory • Scrap Disposal • Back date IVR report and Recalls report • New SRN process • FIFO method issue of material • Custom Module

46. History of Courses - Customized Content Development[E-learning] • Industry – Service • Telecom • Digital Media Exchange (DMX) • Introduction to Digital Media Exchange • Digital Cinema • Digital Ecosystem • Digital Teleport • Digital Signage • Mobile Number Portability • Network Integration & Professional Services • Request Management • Self Service Kiosk • Global VAS • International Toll Free Services • Message Hub Services • Signaling Services • HR-Recruitment • Conducting Structured Interview • Approval Business Understanding • Offer Negotiation • Source Screening

47. History of Courses - Customized Content Development[E-learning] • Industry – Service • Telecom • Induction Modules • Module 0 • Manifesto • Milestone • Pillars • Business • Products • Be the Star • Leadership Competency Framework • CS TRAI Regulations • Values • AIR Values CRC • Revenue Assurance Money • Multi-Protocol Label Switching • Money Induction • Money Transfer • RA – Global Voice & Usage Based Products

48. History of Courses - Customized Content Development[E-learning] • Industry – Service • Telecom • Direct to Home • Introduction to digital TV • Tools in the Toolkit • Digital TV installation • Digital TV post installation process • Digital TV: A day in the life of an IE • Be the Star

49. History of Courses - Customized Content Development[E-learning] • Industry – Service • Telecom • Code of Conduct • Conduct and behavior • Harassment free and congenial environment • Fair practices and avoiding conflict of interest • Reporting relationships • Gifts and entertainment • Government agencies • Political and religious affiliations • Customers and business associates

50. History of Courses - Customized Content Development[E-learning] • Industry – Service • Telecom • Code of Conduct • Media and communications • Competition and compliance with law • Insider trading • Improper payments • Finance and accounting practices • Protecting company assets (fraud) • Intellectual property and confidential information • Safety, health and environment • Corporate social responsibility