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STRUCTURE & DEVELOPMENTS OF PTT

General Directorate of PTT. STRUCTURE & DEVELOPMENTS OF PTT. CONTENTS. History , Organization , Legal Structure Turkish Post with Numbers Services & Developments Postal PTTBank Logistics Other Financial Situation. Ministry of Post - 23 October 1840.

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STRUCTURE & DEVELOPMENTS OF PTT

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  1. General Directorate of PTT STRUCTURE & DEVELOPMENTS OF PTT

  2. CONTENTS • History, Organization, Legal Structure • Turkish Post withNumbers • Services & Developments • Postal • PTTBank • Logistics • Other • FinancialSituation

  3. Ministry of Post - 23 October 1840 Established in 1840 In 1995, the General Directorate of PTT has been divided into two institutions: PTT : Post, Bank and Logistics Türk Telekom :Telecomunication Sector

  4. Organization Structure of PTT Directorate Private Secretariat Board of Management Office of the Board Department of Inspection Board Chairman of the Board Director General Office of Legal Consultancy Office of Press Publ.&Public Rel. Cons. Deputy Director General Member of Board & Deputy Director General Member of Board & Deputy Director General Department of Technical Affairs Department of Promotion and Marketing Department of Post and Telegraph Department of Accounting and Financing Department of Construction Department of Cargo and Logistics Department of Financial Postal Exploitation Department of International Relations Department of Supply Department of Strategy Development Department of Human Resources Department of Administrative Affairs Department of Health and Soacial Affairs Department of Training Provincial Organisation Regional Directorates Independent Unit (1) Main Post Offices Branches Agencies

  5. 100 % stateownedenterprise RelatedtotheMinistry of Transport Underthe Postal Law No.5584 & MainStatute New lawstudiessoon RegulationAuthority MoreCompetitive Legal Status

  6. PTT Offices 4.498

  7. Cargo 1.809 Security 1.210 Cleaning 1355 Delivery 3.712 Sorting 932 MotorcycleDelivery 427

  8. Money Order • Postal Cheque • Foreign Exchange • Bill collection • Pensionpayments • Payments • Contracted bank transactions • InsuranceTransactions • EuroGiro • Western Union • Fast Transit Systemsproductsales • PTT Cargo • VIP Cargo • Courier • Local Express Courier • İnternationalparcels • İnternational EMS Services PTTBank Logistics Post • LetterPost • EMS • Legal Notification • Telegraph • Hybrid Mail • Tele-Post (Fax) • Philately • PersonelizedStamp Service • Mail subscribersbox • Libraryservices

  9. Hybrid Mail • Receiving high-volume letter content from the customers electronically and transfering to the nearest PTT print center • Printing the mails • Folding, inserting enveloping the physical mails. • Dispatching and delivering to the addressees 2,5 milliondailyprintcapacity Total investment: 66 million €

  10. e-Telegraph Wewishyouhappiness on yourmostimportantday. telegraph is colourful from now on... Polat Tevfik TÜZÜNPosta Cad. No.8 Ulus ANKARA

  11. Personalised Stamp

  12. Modernization of Postal Sorting Centers

  13. VehicleTrackingSystem

  14. Secrecy E-Notification and Registered e-Postal Items Project Fast Timing Theaim of thisproject is to deliver on-linethe legal notificationsandotherletter mail itemstotheaddresseeselectronicallyaftertheregistration. Also, studiesare in progress in ordertoestablish a legal baseforthisproject. Accordingtotheagreementsignedbetweentheparties, afterthe legal process is completed, thisprojectwill be implemented. e-notification Register e-signature correction undeniability

  15. Traditional Postal Services (total) Increasedamount:+2,7% Increasedrevenue:+20,3% $ rates based Turkish Central Bank

  16. Transaction & Revenue Of Postal Financial Services Increasedamount+% 2 Increasedrevenue +% 3 $ rates based Turkish Central Bank

  17. CounterAutomation TheMostCommon Online System of Turkey 159 4.498 2010 4.268 342 1095 Acente 4.112 302 3.767 2009 4.498 322 3.465 2008 3.143 170 230 2012 2007 2.943 339 2006 2011 2.634 1123 2005 1.511 1511 882 707 2004 27 … 2002 2003 2004 2005 2007 2008 2009 2010 2011 2006 2012 1995 18

  18. Contracted Establishments 203 203 Establishments 256 Protocols 22 Banks 19 Telecomand GSM Operators 73 Municipalities 14 Electricdistribution companies 35 SocialSecurityInstitute 7 InsuranceCompany 33 OtherInstitutions+Western union..

  19. Renovation of PTT Offices

  20. Interactive Postal Cheque Developments Internet Banking • Display of Money OrderandDetails of an Account • Money OrderTransaction • Money Transfer • PeriodicPaymentOrder • AutomaticPaymentOrder • Reminder of Automaticpayment

  21. Developments • UPT: Cheap Money Transfer between PTT andBanks in Turkeythrougha bank withwhich PTT has a protocol. • LoanApplications: PTT givesloan on behalf of a bank toitsownstaffandthecitizensreceivingtheirsalariesfrom PTT. • Stock Exchange Market:Customers can enterstockexchange market via PTT.

  22. PTT Card • PTTKartcertifiedbyMasterCard: • Can be usedwithBonus. • DomesticandInternationalshoppingopportunities • Possibletomaketransactions at allATM’s • Includingimlementation of a common ATM Number of PTTKART in use: 3 million 358 thousand 331 (includingretirees)

  23. PTTMatik 7 days 24 hours service for collection, payment and postal chequetransactions

  24. Pay-Pal: • Forcustomerswho do not wanttousecreditcard on internet, PayPal is a securethirdpartypayment service withintegration of PTTCards.

  25. Western Union SAFEACCESSIBLEFASTPRACTICAL From 2000 PTT Branches to more than 200 countries

  26. Germany • Austuria • Belgium • Switzerland • Italy • Japan • Romania • Serbia • Slovakia • Portugal • Latvia • Crotia • France • Greece • Hungary • Brasil • Spain • ChechRepublik • Albania • Poland • Bulgaria • Tayland mutual online moneyorder 22 countries

  27. Improvement of Parcel – Cargo Services EverywhereJust On Time …

  28. Building of Logistic Centers Hadımköy Sorting Center Total area: 213.000 m² Building area: 33.000 m² Sorting Automation and Smart Conveyor Systems

  29. Kargomatık • 7/24 hours • SMS • e-mail • Customersareinformedaboutbarcodenumberandpasswords.

  30. LogisticServices Increase in amount % 12 Increase in revenue % 16

  31. Market Research and Master Plan • Operational efficiency and technology • Marketing and sales • Institutional structuring and governance model

  32. Call Center – 444 1 788 MonthlyAverage User 133.595 7/24 Service

  33. Mobile Services: WAP applications, SmartPhone, Web services transfer to mobile phoneapplications

  34. HGS FAST TRANSIT SYSTEM • Automatictollcollectionsystem; • Providealternativeservicestocurrentapplications KGS and OGS

  35. E-Trade Project AIM:“beingTurkey’strustworthytradeaddress ”

  36. Development in HumanResourcesManagement RecruitedStaff 106% in 2012 InserviceTraining

  37. INTERNATIONAL ASSOCIATIONS AND SYSTEMS OF WHICH TURKISH POST IS THE MEMBER UNIVERSAL POSTAL UNİON (UPU: Universal Postal Union (UPU)was established in 1874andits headquarters in the Swiss capital Berne. Today 192 countries are members of UPU.) COUNCIL OF ADMINISTRATION(CA:The Council of Administration (CA) consists of 41 member countries and meets annually at UPU headquarters in Berne.Turkeywaselectedtothemember of CA fortheperiod of 2012-2016 ) POSTAL OPERATION COUNCIL(POC: The Postal Operations Council (POC) is the technical and operational mind of the UPU and consists of 40 member countriesand meets annually at the UPU’s headquarters in Berne.Turkeywaselectedtothemember of POC fortheperiod of 2012-2016) ASSOCIATION OF EUROPEAN PUBLIC POSTAL OPERATORS(POSTEUROPis established in 1993, PostEurop today has 52 members represent 2.1 million employees across Europe. PostEurop is also an officially recognised Restricted Union of the Universal Postal Union (UPU))

  38. INTERNATIONAL ASSOCIATIONS AND SYSTEMS OF WHICH TURKISH POST IS THE MEMBER THE EUROPEAN CONFERENCE OF POSTAL AND TELECOMMUNICATIONS ADMINISTRATIONS(CEPT: was established in 1959 by 19 countries. Wewereamongthem. Today 48 countries are members of CEPT.) • EUROPEAN POST BANKS AND CHECK CENTERS NETWORK EUROGIRO • INTERNATIONAL INQUIRY AUTOMATION NETWORK (IBIS SYSTEM)TRACKING PARCEL • INTERNATIONAL INQUIRY AUTOMATION NETWORK (RUGBY SYSTEM) TRACKING EMS • DIRECT MAIL • COMPLIANCE WITH POSTAL REGULATIONS OF THE EUROPEAN UNION EUROPEAN COMMITTEE FOR POSTAL REGULATION (CERP: The CEPT Plenary decided to create CERP - the European Committee for Postal Regulationunder the umbrella of CEPT in October 1992.) • EURO-MEDİTERRANEAN PARTNERSHİP (EUROMED:was established in 2010. Today 14 countries are members of EUROMED. General Secretariat of theUnion is carriedoutbyItaly. )

  39. INTERNATIONAL POSTAL SYSTEM (IPS) The Postal Technology Centre of the UPU in cooperation with several postal enterprises around the world developed the International Postal System (IPS) in 1995.IPS is an integrated international mail management application that combines mail processing, operational management and EDI messaging into one application.IPS provides a means for postal enterprises to have an accurate and comprehensive view of their mail movement covering every point between origin and destination, including transit offices of exchange, international carriers, and handling through Customs.

  40. Thank you very much for your kind attention

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