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Pros & Cons of Global Service Delivery Models

Pros & Cons of Global Service Delivery Models. October 4, 2010. Presented by: Julian Yates & Jessica Regenold. Agenda. Key Influencers Options among Existing Service Delivery Models Reporting &Transparency Considerations Cost to Administer Pros & Cons . Key Influencers.

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Pros & Cons of Global Service Delivery Models

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  1. Pros & Cons of GlobalService Delivery Models October 4, 2010 Presented by: Julian Yates & Jessica Regenold

  2. Agenda • Key Influencers • Options among Existing Service Delivery Models • Reporting &Transparency Considerations • Cost to Administer • Pros & Cons

  3. Key Influencers Service delivery expectations (language, time zone) KEYINFLUENCERS Currentdelivery model – who has accountability for the program

  4. Options Among Existing Models Centralized • In one location to manage the entire program Regional Variations Dependent on: • Home or host country location • Business entity supporting the assignment financially • Location where the company HR and compensation functions reside Split Model Dependent on: • Degree of outsourcing • Existing hand-off between internal stakeholders for home and host activities • Number of Tier 1 suppliers engaged (compensation, logistics, tax)

  5. Reporting & Transparency Operational/logistical data Key metrics, e.g., immigration or tenancy management expiration dates Spend by assignee and program Invoicing and/or AR type data

  6. Costs to Administer Volume discount Scalability Expertise and Best Practice Efficiency

  7. Pros and Cons by model Centralized Assumption: all data is managed in one system by the T1 service provider Pros Cons

  8. Pros and Cons by model • Regional • Assumption: all data is managed in one system by the T1 service provider Pros Cons

  9. Pros and Cons by model • Split Model • Assumption: all data is managed in one system by the T1 service provider Pros Cons

  10. Q & A

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