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National Docman Conference 2014

National Docman Conference 2014. Dr Masood Nazir General Practitioner Clinical Informatics Advisor NHS England. National Docman Conference 2014 #Docman. A Paperless NHS by 2018 Are patients & clinicians ready for this?. Electronic Document Management in Healthcare. Dr Masood Nazir

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National Docman Conference 2014

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  1. National Docman Conference 2014 Dr Masood Nazir General Practitioner Clinical Informatics Advisor NHS England National Docman Conference 2014 #Docman

  2. A Paperless NHS by 2018Are patients & clinicians ready for this? Electronic Document Management in Healthcare Dr Masood Nazir General Practitioner Clinical Informatics Advisor NHS England

  3. Mr/s D Dr S

  4. Evolution

  5. What are the benefits of paperless to the NHS? We owe patients a seamless, paperless NHS, but if they want a letter - fine

  6. Patient Online will empower patients to take greater control of their health and wellbeing by increasing online access to services What is Patient Online Repeat Prescriptions Online GP Appointments Online View your GP Records What is Patient Online?

  7. Examples from Patients & Practices Helping Practices to work efficiently Patients & carers expect more Patients want access to their test results and letters at least as well as SCR data Patients with long term conditions I am a working mum looking after a small child, a part-time job, a husband, a house… I also have Diabetes, an under-active Thyroid, asthma and I don’t have time to be ill! I now order my prescriptions, book my appointments to see the doctor, check my test results and sometimes I even go over the conversation I had in my consultation with the Doctor when I feel I need to clarify issues. All new patients are provided with registration details for online services

  8. 2. Supporting Practices 1. Putting in the Technology 3. Engaging with Patients What do we need to do next SUPPLIERS

  9. In turn the job has evolved • GP’s have to be more vigilant with the content of mail • More often the hospital letter states “In the meantime I will ask your GP to ……..” • Instead of just filing into paper records it needs attaching into electronic record; and data quality is now an implication, so summarising is now required to ensure the electronic record reflects the patients current status

  10. “An individual without information can’t take responsibility. An individual with information can’t help but take responsibility” Jan Carlzon, business leader (QuoteDaddy)

  11. Virtual meetings and communication:some days I need a TARDIS - Collaboration • Solutions(although not quite as • good as a TARDIS): • Skype • Microsoft Office 365 • WebEx • and many more . . . i-Engage – Meetings from Planned Care Solutions using Microsoft Office 365 Microsoft Lync device for virtual meetings “Eat your lunch, sign prescriptions, answer queries from reception staff, get involved, pay attention and contribute !” CCG Chair

  12. Current Pathway PAPERBASED DOCUMENT SCANNING PROCESS LETTER RECEIVED LETTER OPENED LETTER DATE STAMPED LETTER CHECKED TO ASCERTAIN MOST RELEVANT CLINICIAN / REFERRING CLINICIAN – MAINTAIN CONTINUITY OF CARE & MARK ON LETTER CHECK LETTER TO SEE IF IT HAS ALREADY BEEN SCANNED (DUPLICATE) NO YES SCAN LETTER FORWARD TO ………… INTELLISENSE FILE LETTER FILE AS APPROPRIATE WORKFLOW TO CLINICIAN & CODER (9 PROCESSES)

  13. What are the benefits of this? • No paper, resulting in: • No opening of mail • No date stamping • No scanning • No opening, twice daily, of NHS Net account This has already been done for you!

  14. Future Pathway EDT / NHS NET DOCUMENT SCANNING PROCESS LETTER IN DOCUMENT VIEWER LETTER CHECKED TO ASCERTAIN MOST RELEVANT CLINICIAN / REFERRING CLINICIAN – MAINTAIN CONTINUITY OF CARE INTELLISENSE SCAN LETTER FILE AS APPROPRIATE WORKFLOW TO CLINICIAN & CODER (5 PROCESSES)

  15. NHS | Presentation to [XXXX Company] | [Type Date]

  16. How does a commissioning body influence anything? •Mandatory elements in contracts •Funding projects • National • Local •Transfer of good practice • Gallery of examples /Awards • “Do once and share” •Influence by… influence

  17. Technology Funds

  18. NHS TREASURE MAP Innovations – Promote, Share & Spread your GEMS Mobile Working Sharing Information Education 9 1 4

  19. Shared information is a relationship of trust Patients and information are the two most under-used resources in the NHS Dr. Richard Fitton Cartoon with thanks to the British Medical Journal

  20. Dr Masood Nazir - June 2013 Please note DRAFT - tbc

  21. The challenge • Implementing Electronic Document Management Solutions is a challenge, a major project and a substantial change to the way care is delivered • But it is achievable, and others have achieved it and gained many benefits • Achieving a paperless NHS remains a challenge, but sharing of data is one of the first steps on the road to achieving

  22. Thank you

  23. Any questions?

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