“The Student Experience”

1. “The Student Experience” Staff Consultative Council 10 December 2009 Simeon Underwood, Academic Registrar

2. The academic and teaching experience • The Teaching Task Force • LSE 100 • APD year-long study skills programme • Development of Moodle; and other information skills training • Focus on feedback from formative and summative assessment • Future focus on research-led teaching

3. Academic support • Continuing improvements to Library estate • Extended library opening hours • Improvements to classroom environment, including IT and AV equipment • Continuing developments in LSE4U • Developments in remote and mobile access to information and services, including personal calendars • ‘The LSE Award’ • Increased foreign languages provision

4. Administrative services • Redevelopment of Fourth Floor restaurant, and increased opening hours • Immigration advice unit in ARD • Major changes to financial support arrangements • New approach to orientation; increase in provision of mentoring for new students • Moves towards a cashless payments system

5. Social experience • Pro-Director’s Group on campus relations • APD guidance on working with students who give ‘cause for concern’ • Review of pastoral support arrangements in Halls of Residence • Single student handbook across Halls of Residence • Continued expansion of public events programme • Additional support for the Careers Service

6. Also … • Work on new Student Building

7. Monitoring and evaluation • National Student Survey – improving the response rate • International Student Barometer • Postgraduate Research Experience Survey • School Teaching survey – radical overhaul • On-line survey of student experience in Halls recently introduced

8. Communicating with students • New electronic newsletter • New ‘Meet the Managers’ meetings • Review of effectiveness of SSLCs • Feedback from student Fora • ‘Services Fair’ in Lent Term