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Iberia Group

Iberia Group. Flying since 1927 Main business activities: Transport of passengers and freight Aircraft maintenance Handling services in airports In January 2011, Iberia merged with British Airways to create the International Airlines Group (IAG)

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Iberia Group

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  1. Iberia Group • Flying since 1927 • Main business activities: • Transport of passengers and freight • Aircraft maintenance • Handling services in airports • In January 2011, Iberia merged with British Airways to create the International Airlines Group (IAG) • IAG is listed in the London, Madrid, Barcelona, Bilbao and Valencia stock markets • IAG is the third air group in Europe and the sixth one in the world in terms of revenues

  2. Leadership and profitability • Leader in Spain and in the Europe – Latin America market • It flies to more than 100 destinations all over the world and more than 100 other cities under code-sharing. • Based in Madrid airport, the fourth European airport and 10th-largest airport in the world. • It offers the largest number of flights and destinations from Spain to Europe and from Europe to Latin America. • One of Europe’s most modern fleets. • Madrid-Barcelona air shuttle, the largest offer of walk-on flights on a single route. • A sound balance sheet, substantial financial strength, and a strong cash position. • Operational flexibility to adapt to changing market conditions.

  3. Leadership and profitability II • It’s the ninth-largest aircraft maintenance company in the world, excluding the aircraftbuilders. • Leading handling operator in Spanish airports • Member of the oneworld, a global alliance of leading airlines • A model of corporate social commitment in cooperation with the airline’s employees.

  4. Iberia in figures 2010

  5. Key magnitudes Fleet 169 aircraft Average daily flights Over 1,000 Destinations 108 in 42 countries and other additional 181 under code sharing Figures include Iberia’s franchise partner Iberia Regional/Air Nostrum

  6. Iberia Maintenance • Broad experience and good reputation as an aircraft maintenance company • It’s the 9th-largest aircraft maintenance and engineering company in the world. • Second aircraft maintenance company in Spain in terms of income and staff. • First Spanish company in repairing and modifying aircraft. • It maintains the aircraft, engines and components of Iberia, as well as those of more than 100 customers around the world. • It has earned the certification from the following agencies, among others: • Spanish Civil Aviation Authority • EASA • FAA • AENOR (accreditation of its Environmental Management ISO 140001:2004) • 220,000 m2 in Madrid with 7 hangars and a number of specialised workshops. It has opened a new maintenance hangar at Barcelona on a 24,000 m2 site. • In 2010, Iberia Maintenance carriedout 122 inspections C and D and maintained 200 engines, as wellas 53,587 aircraftcomponents

  7. Iberia Handling • Spain’s leading airport handling • It operates in 41 Spanish airports • It’s the only Spanish company that offers a global handling service • It has Spain’s largest vehicle fleet, with more than 8,170 vehicles. It employs almost 8,000 people • It has the AENOR accreditation for Quality and Environmental certification (ISO 9001: 2008 e ISO 14001: 2004). • In 2010, it handled: • 367,448 aircraft • 74.19 million passengers • in 41 airports • Over 220 airlines

  8. Service commitment to customers BUSINESS PLUS • Iberia’ Business class on its long haul flights • Seats that turn into horizontal bed, among the best in the world • More space, more comfort, as well as private room, and the latest entertainment and communications system. • Menus designed by Sergi Arola, with the best flavour and quality of Spanish cuisine. Starting from the best Spanish wines to the delicious desserts designed by Paco Torreblanca

  9. Service commitment to customers II BUSINESS CLUB • Launched in October 2010 • Available on Iberia flights to Cairo, Lagos, Malabo, Moscow and Tel Aviv • Featuring wider (55 cm.) and roomier lounge seats • Seat pitch of 1.27 m (50 inches) • New in-flight entertainment system uses PSPs with 10 high-definition feature films, 10 channels with the latest television series and 10 audio channels • Exclusive toilet kit, soft pillow and matching double-sided blanket, with a "polar" surface • Extra drink and snack, and all-new main dishes designed by master chef Sergi Arola

  10. Service commitment to customers III BUSINESS CLASS • Iberia’s Business class on domestic and European flights • Comfortable leather seats • The seat in the middle stays free • Menus designed by Sergi Arola, with the best flavour and quality of Spanish cuisine.

  11. Service commitment to customers IV IBERIA PLUS • Europe’s first international frequent flyers programme • More than four million cardholders and 3 million of them are registered online. • 90 partners: airlines, hotel chains, car rental companies, credit cards, tour operators… • Four different levels: Classic, Silver, Gold and Platinum • Opportunity to earn and use Iberia Plus points with the other oneworld members • Iberia Plus online, information about the programme and management of the own Iberia Plus account on iberia.com

  12. Service commitment to customers V IBERIA.COM Spain’s busiest commercial web site • Iberia sold 650 million € on iberia.com in 2010. • About 350,000 web visitors. • 20,000 boarding cards issued every day on iberia.com. • 3 million Iberia Plus online registrations. • 19,000 hotel nights booked, 12,000 car rentals and 275,000 insurance policies purchased. • 46 different country versions.

  13. Service commitment to customers VI • Autocheck-in in the main airports, hotels and on www.iberia.com • Check-in through cell phone and PDA • Fligh information through SMS • E-ticket available on all Iberia’ destinations, as well as for flight tickets that combine Iberia flights with its other oneworld partners and other airlines • Internet access in its main VIP lounges • Serviberia, around the clock Call Center

  14. T4 at Madrid airport It’s the most modern European airport terminal and the main Iberia flight’ hub. It was inaugurated on February 5th, 2006 The terminal complex is futuristic, spacious, and luminous. With a total floor space of almost 760,000 square metres, it has a main terminal and the satellite building Designed by Rogers and Lamela, it has been awarded with the most prestigious architecture, urbanism and management prizes • Easier to fly. All Iberia flights leaving from the same terminal • More comfort. 64 boarding bridges • Parking lot with capacity for 8,000 vehicles • All Iberia check-in counters can be used for any Iberia flight • 16 information counters for customers • 48 auto check-in machines • 3 VIP lounges (more than 4,500 m²)

  15. Main figures IAG

  16. oneworldMember • Twelve leading airlines and its affiliates are members of oneworld : Iberia, American Airlines, British Airways, Cathay Pacific, Finnair, Japan Airlines, LAN, Malév, Mexicana de Aviación, Qantas, Royal Jordanian, S7 (Kingfisher Airlines, Air Berlin will become member in the near future). • 701 destinations in 136 countries. • 8,244 daily flights, every five seconds an oneworld airline plane leaves or lands. • A fleet of 2,207 aircraft • More than 550 VIP lounges all over the world. • Rewards and privileges of the different members’ Frequent Flyer programmes are extended throughout the oneworld alliance. • Special round – the –world fares.

  17. Social commitment Iberia is aware of the importance of adopting a Social responsible attitude towards society. Its main programmes rest on the following pillars: • Social action in cooperation with the airline’s employees. It supports mainly Mano a Mano and the APMIB association • Environmental protection • Transparency and good Corporate Governance • Support for Culture and Sport events

  18. Enjoy your flight!

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