R3: Group Information Pack

1. R3: Group Information Pack December 2008

2. Company Profile:R3 Group sets out to redefine the financial services market by offering combined expertise and a fresh approach to customer solutions for affinity brands and product manufacturers. R3 Group has extensive experience in bringing brands to market and has worked with many sector leaders to help launch their financial services products for the first time.R3 Group also owns a series of niche specialist insurance brokers and financial services providers. Based all over the UK, these specialist companies offer dedicated financial products for their specific markets.R3 Group Subsidiary Companies:Forces FinancialFinancial Services Provider for the HM Forces, MOD, Civil Servants and the Police.Calibre HomeSolutionsProviding a competitive home insurance product range to IFA’s, mortgage brokers and estate agents customers.Harrison Beaumont Insurance Services LtdSpecialist Insurance broker providing overseas holiday home, adventure travel, activity sports, student belongings, accident and commercial insurance.Stuart Harvey Insurance BrokersLeading insurance broker for police and emergency staffHarmans LtdIndependent mortgage advisors to the police and police staffBanner Financial Services GroupProviding international medical expenses and travel cover for individuals and missionariesMortgage Excellence plcIndependent mortgage brokerProfessional FitnessCombined liability insurance for fitness instructors and personal trainersForces TravelSpecialist travel and holiday services to the armed forces and policeGHF MortgagesGHF are a specialist mortgage, finance and insurance broker, covering the whole of the UKR-ValueEnergy Performance Certification to the UK property marketplaceR3 Alert IDSecure identification servicesR3 Group Offices:R3 Groups head office is based in Ipswich town centre, Suffolk where their core business functions such as IT, Accounts, Compliance and Marketing reside. However, their subsidiary companies are located across the UK, many having their own offices and sales forces spread nationwide and overseas. About R3: Group

3. R3: Story So Far Acquisitions 2006 2003 2004 2005 Consultancy

4. General Information Email • All email addresses are name.surname@r3group.com. • Although anti-virus software is installed on the PCs and server, always be aware of the harm viruses can cause and be extra vigilant. Telephone • Our Samsung system is a digital system. • You have to dial a ‘9’ first for an outside line. • You should always give out your direct dial number to regular business contacts. • The company policy is that we answer phones within 3 rings, whether it is your phone or a colleague’s. • There is an answer phone situated on Elisa’s desk. The first person to arrive is responsible for taking the answer phone off and listening to any messages, the last person to leave is responsible for putting the answer phone on (instructions are in this pack). • We have a rota in place to cover the telephones from 0800-17.30. • We also have an alarm system, if you know you are likely to be the first to arrive or the last to leave, please ensure you know what to do (i.e. have you remembered the alarm code). Fax • We have 1 fax machine – this is situated beside Sue Ross and the number that belongs to this machine is 01473 230 561. • We also have a computerised fax the number for this is 0871 2772999 Health and Safety • Any H&S issues should be raised with Sue Ross in the first instance. • Action to take in event of a fire is included in this pack and can be found on notice boards. • Any accidents should be logged with Sue Ross. Payroll • You will need to provide Linda Osborn with any information you feel is relevant to the payment of your salary including P45 details. • You will be paid the last working day of each month, a wage slip will be handed to you prior to this date. Personal Expenses • Any business expenses you incur need to be agreed by your line manager and details provided to the Accounts department (relevant form located: My Computer, G drive (Admin) - R3 Personal Expenses – 2008 – Your NameMM/YY). Timesheet • A timesheet has been created for you (located: My Computer, G drive (Admin) - R3 Timesheets – 2008 – Your Name2008). • It is very important that these are completed, if not daily, most certainly by the end of each week.

5. Office Seating Plan

6. Contact Lists We use 2 contact lists. The first is Keeping in Touch (KiT), this is a list of all of our colleagues throughout the business (divided in to companies). This is a detailed list and gives the following details about employees, Company, Name, Position, office tel no, mobile no, fax no, e-mail address and office address. This list is constantly being updated and can be found via the following link: F:\Heidi\Keeping In Touch Lists\Keeping in Touch List - Staff.xls The second is just a straight forward alphabetical list of names, tel nos and ext nos, this too is constantly updated and can be found via the below link: F:\Heidi\Keeping In Touch Lists\SPEED DIALS SPREADSHEET.xls

7. Fire health & Safety policy Please beware this will run along side the fire notice already in place. In the event of a fire: When alarm sounds evacuate building immediately. Leave all personal belongings and assemble at evacuation point situated to the right of the EADT blue gates. The building will be checked by either: Rob Proudman Robin Williams Sue Ross A roll call will be taken once outside to ensure all people are accounted for this will be done by one of the following: Sue Ross Heidi Neivalds All table groups will be responsible for informing whoever is holding the roll call of anyone who is on holiday/out of the office or any visitors who are on premises at the time of evacuation. The answer phone will be switched on by one of the following: Sue Ross Heidi Neivalds The fire service will be called either by mobile phone or by using EADT gatehouse phone. This will be done by: Rob Proudman Robin Williams Sue Ross No one is permitted to re-enter the building unless told otherwise by:   A representative of the fire service The Directors Sue Ross Please note this is extra information and will run alongside the existing fire evacuation procedure. Please read and ensure you understand all procedures.

8. Action In The Event Of A Fire ·Tackle the fire using fire extinguishers if possible, at NO POINT risk your personal safety. Fire extinguishers are located: oIn the main office, beside the kitchen door oOn the wall between the lift and fire exit door oIn the upstairs lobby are beside the stairs oIn the downstairs lobby area next to double doors that lead to the car park ·Raise the alarm ·Take the nearest fire exit below (do not use the lift) oThe back stairs door by the lift (leaving through the garage door) oThe main stairs that lead to the reception area (leaving either through the front door or the garage door) ·Make your way to the assembly point on Turret Lane (opposite our main entrance door to the left of the EADT’S gates) ·Report to the person in charge (one of the Directors or Sue Ross) ·Do not return into the building to collect personal belongings ·Once you are informed the building is safe you may make your way back inside

9. Holiday & Sickness Holiday: A holiday form (this can be obtained from your Line Manager) must be completed and submitted to your Line Manager, they will then sign it (if they are happy for you to take the holiday) and return it to you. This then need to be given to Sue Ross, Sue will then send the form on to HR for their records. Sickness: If you are calling in sick you need to call as early as possible (between 0800-0830 is ideal). This will then be logged by the person that took the call (try and speak to your Manager and if they are not in another Manager within the office) and updated on your records. When you return to work from your period of sickness you will have a ‘return to work’ interview with your Line Manager. If you are taking a call from a colleague that is phoning in sick firstly you need to complete a ‘sickness form’ (employee name, nature of illness etc – this form can be found on the intranet. Then you will need to let the relevant person know, the sick employee’s Line Manager (if their Manager is not the person taking the call) and HR need to then be advised ASAP.

10. Earlies & Lates If you are the first in the office you will be responsible for the following: Earlies: • Turning on the office air con. • Answering calls between 0800-0900 (the postman will always usually have a piece of mail that has to be signed for - it is your responsibility as the early shift worker to answer all calls inc the front door). • Unlocking the garage/office door. • Opening the garage door. • Turning off the answer phone (listen to all of the messages and pass them on to the intended recipients accordingly). • Turning on the printers/shredder. If you are doing a late shift Between 1700-1730 you will be responsible for answering the telephones, if you are the last to leave the office you are responsible for the following : Lates: • Turning the answer machine on. • Office Sweep • Check that all the PCs and monitors are switched off • Check CD players are switched off • Make sure the kettle is switched off • Turn all lights off (office,kitchen,stationary cupboard,cupboard beside the photocopier,toilets,meeting rooms,lobby,reception,car park) • Make sure stationary cupboard door is open • Make sure the kitchen window is closed • Switch off the air con (board room/office) (do ask if there are people still here if they want it left on - if they do it becomes their responsibility to turn off). • Check that heaters in the Meeting rooms are switched off • Check the front door is locked and the double doors between Lobby and Car Park.  The late shift person must ensure that this door is locked, even if people are in the office Everyone should be checking the below before they leave every day: • Turn off your PC and monitor • Turn off your CD player • Turn off your desk light Last to leave pod should have a quick check round to check that their colleagues have turned off their monitor/PC/CD player/desk light and also turn off the light for their pod. Answer Phone:  To set/turn off the answer phone (which is situated on Elisa's desk) press the bottom right hand button on the phone (marked 1), dial '0000' and press the button below the word day (if you are on the early shift) or night (if you are on lates) on the display. Press the second right hand button on the answer machine (marked 2) to set the answer phone.

11. Car Park A list of those who have a space in the R3; Group car park can be found on the office notice board, on the kitchen notice board and in the car park (next to the office/car park door). If you would like to be added to the car parking space waiting list please ask Heidi Neivalds.

12. R3: Group - Ipswich Office: Do’s & Don'ts • No Smoking anywhere on or around the premises. • When making up a new file please use a white file and create a front page and spine for the file (we can send this to you if you need the template). • It is everyone’s responsibility to keep the office tidy. Please ensure that you empty your bin if it’s getting full into one of the already in-use bin bags in the cupboard. Bin bags are not to be tied up and taken downstairs until completely filled. • If you have Tea/Coffee/Drinks or have used plates/cutlery please ensure you wash, dry and put away what you have used at the end of the day. • If you use the last of something or notice low stock in the stationary cupboard please let Sue/Heidi know ASAP. • When you are in the stationary cupboard please make sure you tidy up any mess you make so that it is left in a tidy state for everyone. • If you make a mess anywhere in the office clean up after yourself! At the shredder for example. • Air Con – This is to be switched on by the person on earlies and off by the person on lates, not altered at any other time, the temperature and the settings are not to be changed. • Fridge – Only use the top shelf of the fridge, the bottom shelf and the shelves in the door are needed for milk and visitors drinks. • Do not put anything up on the wall unless you have permission from the Directors