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PZ4: High-Level Implementation Flow

PZ4: High-Level Implementation Flow. PZ4 Customer. Customer Places order via Phone or Web. Customer checks reward status via web, redirects to .COM learn page. HP Ships Netbook/ merchandise to customer. Customer calls in with problems/ questions. Customer redeems eCoupon on HP website.

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PZ4: High-Level Implementation Flow

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  1. PZ4: High-Level Implementation Flow PZ4 Customer Customer Places order via Phone or Web Customer checks reward status via web, redirects to .COM learn page HP Ships Netbook/ merchandise to customer Customer calls in with problems/ questions Customer redeems eCoupon on HP website • Pending • Processing • Shipped • Redeemed • Breakage Flip Shipped to Customer Parago sends Postcard, eCoupon to Customer via UPS, and reminder emails HP Vendor/ITM eCoupon Code Batches, Redemption Information Touch-point emails to Customer Order info, including Promo choice Postcard, Email, eCoupon Issue files CSSC/MSSC VTP Parago eCoupon Deactivations eCoupon issue/ redemption info order info, including Flip/HP promo choice Order info, including Promo choice SSP Questions post-delivery of coupon routed to HP AFNI FSC/VOL Invoices Prediction reports for planning Rewards Website Focis.Net Daily projections of coupon delivery Payment Flip shipped to VTP for stocking VZ Product Line Management Pure Digital Place Flip Order Invoice

  2. Promotional Certificate Data Flow Daily Redemption Records only used to update Focis.Net and Rewards Website with “Redeemed” status. Financial Information not tracked. • Parago will send out: • Day 0: Fulfillment Letter w/ “Use By” date • Day 30: Reminder Email • Day 61:Request to Void Unused Certificate Requests Focis.Net and Rewards Site Updates Parago PGP-Encrypted SFTP HP Daily Cert Shipped Records Certificates Delivered Daily Redemption Records PGP-Encrypted SFTP VTP Daily Cert. Shipped Records Daily Redemption Records Daily Redemption Records Daily “Qualified” Records Exception Void Requests Daily “Qualified” Records “Day 61” Void Requests Invoice Recon-ciliation Process Daily Cert. Shipped Records Void Success/Fail Email Weekly Detailed Invoice • HP Verifies Detailed Invoice to make sure that: • Only one “cumulative” record for reach Certificate is received in each invoice • Total Redeemed amount and Invoiced amount for each certificate don’t exceed maximum value across all invoices • Redemption Verification Based On: • Daily Certificate Shipped Records • Weekly Invoice Data • Checks will be made to assure that: • Only Certificates that were mailed by Parago are approved for payment • Maximum amount Verizon pays HP for each coupon will not exceed discounted maximum “Qualified” Records- Customer is 60 Days in Service and meets CFS requirements

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