NCR Advanced Store@Retail

1. NCR Advanced Store@Retail Transforming Point of Sale Into the Point of Service Yiannos Papadopoulos

2. NCR History • Key player in retail store automation since 1884 • Invented first cash register • Demonstrated thought leadership throughout history, e.g. scanners, DynaKey operator interface, self-checkout, etc. • Proven international point of sale software provider

3. Advanced Store@RetailOverview • NCR’s corporate POS solution for Europe, Middle East, and Africa since 1995 • More than 37,000 POS terminals installed • In more than 20 countries

4. Retail Industry Trends • Europe is being transformed into an integrated retail market • Retailers with foreign operations are increasing their presence, with European retailers dominating the internationalization trend • Majority of top 100 retailers operate in multiple lines of trade • Global players continue to streamline costs and functions, integrating operations in effort to reap scalar economies • Mega-retailers have severe challenges with integrating divergent store systems and managing information flow and consolidation

5. Retail Technological Imperatives • Delivering systems and applications quickly • Implementing better solutions for collecting and using key customer data • Adapting new and innovative technology solutions for competitive advantage

6. NCR Advanced Store@Retail • NCR’s international point of service solution • Targeted at wide variety of retail industry sub-segments and store sizes • Supermarket • Hypermarket • Do-It-Yourself • Specialty/Clothing Store • Modular and structured in design to be cost-effectively modified to meet local requirements and customer specific needs

7. NCR Advanced Store@Retail Fully aligned with NCR’s global strategic direction and total store solution portfolio to reduce implementation and cost • Architecture, platform, and tools • Utilize standards wherever possible • Components • Defined integration points

8. LAN - Ethernet NCR Advanced Store@Retail POS Management Application Server POS cluster management POS Server POS cluster controller Hub AS@Retail POS Registration of point of sale transactions Back Office Client Maintenance, reports, audit, etc. All files (i.e. look-up, data collect, electronic journal, and terminal totals) held in each workstation (memory or disk) AND at the POS Server.

9. NCR Advanced Store@Retail System availability and data protection • Increased reliability, security, and overall performance with Microsoft Windows 2000™ • Multilevel redundancy for data capture and storage • Checkout not impacted by network or server failure • Automatic and simple recovery procedures

10. NCR Advanced Store@Retail Point of Service (POS) • 32-bit operating environment • Written in Java • Using OO design and programming • Supports Windows CE, NT or 2000 • JPOS peripheral control • Graphical cashier interface • Designed by NCR Human Factors Engineering

11. Point of Service User Interface Instructional Area New area used to provide instructions about the task Prompt and Input Area DynaKeys Text and icons used • Electronic Receipt • One line per item • Last item added to • bottom of list Customer Points

12. Point of Service User Interface Intuitive user interface designed by NCR’s Human Factors Engineering team to increase productivity and reduce training time and associated costs • Minimal need to memorize information • Fewer keys to select at each stage of the operation • Only valid options are selectable • Uses intuitive graphical images NCR Human Factors Engineering leads all store automation technology companies with nearly 20 years of experience and a dedicated, standard-setting team of scientists and engineers

13. NCR Total Checkout Solution • NCR Advanced Store@Retail point of service application • NCR Human Factors Engineering- designed user interface • NCR Dynakey displays • PC-based point of service terminals Improve customer service without increasing operating costs

14. NCR Advanced Store@Retail WebMaster POS Management • Multi-Layer application • Utilizes Windows 2000 • Written in Java • Using OO design and programming • SQL Server 7.0/2000 (JDBC/ODBC) • Access point of sale data for: • PLU Maintenance • Customer/personnel file maintenance • Checker functions • Checker reporting • Daily reporting • Start of Day/End of Day • Client access through web browser • Available anywhere on the retailer’s Intranet or accessible Internet • Gateway to other systems

15. User Interface Business Logic Database WebMaster POS Management • The architecture of the POS Management application is a 3-tier client & server system • The client is only responsible for the graphical user interface (presentation) • The middle tier runs all business logic • The server runs the RDBMS

16. WebMaster POS ManagementArchitectural Concept SQL Server 7.0 ComponentManager Other Web Server and Web services HTTP(S) WebBrowser BUS Other HTTP Others Other Presentation Business logic Data services

17. Client Business Logic Data Web Server Server Scripts Browser Database Servlets Update Service Update Service AS@Retail POS Server Data Files AS@Retail POS NCR Advanced Store@RetailArchitectural Concept

18. NCR Advanced Store@Retail Supported Environment • POS • DOS • Windows CE, NT 4.0,and 2000 • JPOS • DOS and TAPS • Server • Windows 2000 Server • POS Management WebMaster • Windows 2000 Professional • SQL Server 7.0 (JDBC/ODBC) • Web browser user interface

19. 16 bit 32 bit Investment Protection • Server • Windows 2000 • Point of Sale • DOS • TAPS drivers • Point of Service • WIN 2000/NT 4.0/CE • JPOS • POS Management • Web Based • WIN 2000 • SQL Server 7.0 Database (JDBC/ODBC)

20. Integration Ready • NCR RealPrice - electronic shelf labels • Unit and retail prices displayed simultaneously • Promotional messages, special offers, frequent shopper items, and nutritional information • Euro and local currency • NCR FastLane - self-checkout solution • Option for customers to scan, bag, and pay without assistance • Reduces queue size for all customers • Minimizes labor requirements • NCR EasyPoint - self-service kiosk solutions • Web Framework system components • Web Client Services • Applications

21. Relationship Technology Solutions • Frequent shopper application • Automatic discounts • Triggered discounts • Bonus points promotion • Prize delivery • Baseline for collecting customerand transaction data for data warehouse • Deliver CRM customer-specific offers generated by data warehouse NCR has built nearly 1,200 data warehouses including systems for 14 of the world’s top 30 retailers

22. Total Solution Offering HQ Operational and Decision Support Systems Data Warehouse NCR is the only company capable of providing an end-to-end retail solution, from customer touch points to customer relationship management DecisioNet Electronic Shelf Labels Self Checkout AS@Retail POS Server AS@Retail EJ Audit EFT Server Hub AS@Retail Frequent Shopper AS@Retail POS Management AS@Retail Point of Service Web Kiosk

23. NCR Advanced Store@Retail • Targeted at Europe, Middle East, and Africa, potential release in South Asia Pacific • Supports country-specific requirements such as multi-language, multiple tender options (including Euro), fiscal, EFT I/F, and local peripherals • Targeted at wide variety of retail industry sub-segments and store sizes, i.e. supermarket, hypermarket, specialty store, etc. • Modular and structured in design to be cost-effectively modified to meet local and customer-specific requirements Deploy a single point-of-service solution across borders and across store formats

24. NCR Advanced Store@Retail Best Retail In-store Application Food — Grocery & Drug 2001

25. NCR Advanced Store@Retail Industry Requirements Realization Delivering systems and applications quickly • Deploy a single point-of-service solution across borders and across store formats • Supports country-specific requirements such as multi-language, multiple tender options (including Euro), fiscal, EFT I/F, and local peripherals • Targeted at wide variety of retail industry sub-segments and store sizes • Utilizes industry standards and latest technology based on NCR’s strategic direction to reduce implementation time and cost • Fully integrated with NCR’s total retail solution • Guarantees system availability and data protection • Multilevel redundancy for data capture and storage • Checkout not impacted by network or server failure • Automatic and simple recovery procedures

26. NCR Advanced Store@Retail Industry Requirements Realization • Baseline for collecting customer and transaction data for data warehouse • Deliver CRM customer-specific offers generated by data warehouse or frequent shopper application • Store management functions accessed through web browser from clients • Store management system acts as gateway to other systems • Intuitive point of service designed to increase productivity, reduce training time and costs • Integration with self-checkout systems and electronic shelf labels allows for unattended customer service Implementing better solutions for collecting and using key customer data Adapting new and innovative technology solutions for competitive advantage

27. NCR Advanced Store@Retail Consumer Benefits • Better customer service because cashiers are focused on customer needs, not the needs of the checkout system • Faster check-out operation and option for self checkout reduces time customers spend waiting in line at checkout • Offer of promotions and discounts that match the customer’s preferences and lifestyle • Easy access to product and pricing information when and where the customer needs it

28. NCR Advanced Store@Retail Retailer Benefits • Improve customer service without increasing operating costs • Grow your market share with the profitable customers whose loyalty you have earned • Expand your e-commerce environment by blending your virtual and physical stores • Deploy a single point-of-service solution across borders and across store formats • Ensure system availability and data protection