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The impact of the economic downturn

The impact of the economic downturn. The CAB experience Responding to need Working together. History. 1939 Outbreak of war - 200 CABx open on 4 th September All run by volunteers Resonance with current situation Government looks to CAB service to advise

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The impact of the economic downturn

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  1. The impact of the economic downturn The CAB experience Responding to need Working together

  2. History • 1939 • Outbreak of war - 200 CABx open on 4th September • All run by volunteers • Resonance with current situation • Government looks to CAB service to advise • Leaflets/letters etc refer to CAB • Reputation of responding to need • 95% brand recognition, trusted, consulted

  3. Responding to challenge • Voluntary sector capacity • Trained advisers • Up-to-date information systems • Quality assured bespoke advice • Legal advice network – range of advice specialists • Provision of data for stakeholders • new Government funding • Financial Inclusion Fund • Additional Hours of Advice NEW! NYCC additional funding for casework www.direct.gov.uk – many links to www.adviceguide.org.uk

  4. Some statistics • North Yorkshire CABx 2008/9 • 20,000 individual clients • 83,000 issues • 30% benefits, 33% debt, 10% employment • 23% increase in last quarter of 08/09 • Ripon CAB • 138 debt clients referred to FIF debt adviser total £3.3 million • 2009/10 to date – over 80% clients never contacted us before

  5. Current advice needs • Redundancy/short time working /lay off • No knowledge of rights, procedures • Some employers – lack of knowledge/bad practice • Unfair dismissal • Discrimination • Redundancy during maternity leave • Older workers • Changes since last recession • Sign on via call centre not at job centre • Complexity of tax credit system • Looking for clarity about change in household income

  6. Current advice needs • Unmanageable debt - personal/small businesses • Catastrophic drops in income • Mortgage arrears - insecure housing • Protocols and schemes mitigating the effect • Banks have few options - referrals to CABx • Creditors will not negotiate with customers, more aggressive • Bankruptcy – in NY clients have higher than average personal debt

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