Oxford Radcliffe & the National Learning Management System (NLMS)

1. Oxford Radcliffe & the National Learning Management System (NLMS) Val Cullen Head of Training & Education 30th June 2009

2. Why Elearning? • Address issues regarding the delivery of statutory and mandatory courses • Eliminate the need for manual transfer of data • Improve statistical data for reporting purposes • Reduce the number of classroom based courses to help take pressure off clinical areas. • Widening Participation

3. Pilot Site • One of 19 national pilot sites selected to test the new NLMS functionality • Duration: April to August 2008 • Objectives were to: • test the system functionality against a number of local and national elearning courses • Use and review new implementation and system documentation • Installed proper project management structure and IT support • 6 national courses and 2 local courses were tested across 50 users. • Local courses are to be hosted by the new facility at the SHA. • Adopted a ‘buddy’ site to share and gain elearning experience

4. Pilot Site (2) • Outcome • Overall feedback from users was very positive and enthusiastic • There was a delay in the deployment of some national content which reduced testing time and user numbers • Some national courses required tweaking to ensure they worked correctly with the system • Project report was created and details incorporated into main pilot report Overall, the pilot was successful and the ORH were keen to move forward and look into implementing the NLMS across the whole organisation

5. Taking the next step... • Full rollout • Roll out will focus on Statutory and Mandatory content. Fire and Safety course to be used as primary content • To cover whole organisation (10,000 users across 3 sites) • Identified local dedicated project management resource • Commitment • New project board created with full Executive Sponsorship and Trust commitment • Project Board reported into main Trust Workforce Committee • Set up weekly meetings and monthly project boards

6. Project Plan and timescales • Project Documentation and tasks • As the ORH were a part of the pilot project no PID or Business Case was required. • Created relevant documentation: Project Plan, Risk and Issue log, communications plan and training and instructional materials • Reviewed and updated existing procedures; e.g. new starters and support • Reviewed existing local content and national content for suitability • Timescales • Stage 1: Preparation (Jan to Mar) • Stage 2: Setup and testing (Apr and May) • Stage 3: Rollout (June) • Rollout to be done on phased basis, one Division per week (approx 2,500 users each week)

7. Current Status • Stages 1 and 2 completed on time • End User accounts have been set up by central team • Stage 3 delayed due to three main issues • System encountered timeout error at a national level (this has now been • fixed and retested) • Conflicting versions of Java preventing the elearning from running • On going negotiations with Shared IT services over elearning support • processes • New go live date is now 13th July 2009

8. Lessons learnt so far • Ensure commitment across relevant departments is made and maintained • Need to ensure full IT support and commitment is given to project right from the very start • Work in line with other projects. • RPP smartcard • Self Service • Include relevant Subject Matter experts for reviewing suitability of local and national courses. • Look to adopt national content, if fit for purpose (e.g. Fire and Safety)

9. Lessons learnt so far (2) • Ensure IT infrastructure is correctly set up to allow access to NLMS on all trust PCs. • Check what versions are currently in use for Java, Shockwave and Flash player • Ensure there is appropriate access to PCs for end users • ESR work structures need to be set up on HR / organisational hierarchy and not the financial ledger • Required for elearning content which require manager authorisation

10. Looking into the future • elearning offerings • Set up and expand number of elearning offerings for users • Maximise use of South Central SHA’s hosting facility for local content • Set up elearning group to manage the introduction of new elearning • Remote access • Currently not a major requirement in initial rollout although testing has been done to ensure this is operational. This type of access will increase over time • Share and develop content • Potentially there will be the opportunity to share and develop future content with other Trusts within the region

11. Questions?