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Utah Commission Complaints. Complaints Per Year. Utah Customer Guarantee Program. Cumulative Success Rate 2008 to 2013= 99.9% . CG1- Restore o utages in 24 hours CG2- Meet all appointments in 2 hours CG3- Connect power in 24 hours CG4- Provide an estimate in 15 d ays
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UtahCommission Complaints ComplaintsPerYear
UtahCustomer Guarantee Program Cumulative Success Rate 2008 to 2013= 99.9% CG1- Restore outages in 24 hoursCG2- Meet all appointments in 2 hoursCG3- Connect power in 24 hoursCG4- Provide an estimate in 15 days CG5-Respond to a billing inquiry in 10 daysCG6- Respond to metering inquiry in 10 daysCG7- Provide 48 hour notice prior to a planned outage