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Advertising, Merchandising and Promotion Oakland March 11, 2008. Welcome. A dvertising, M erchandising and P romotion Marketing Best Practice program Response to dozens of client requests How to get the most out of your marketing spending Framework to make better spending decisions.
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Advertising, Merchandising and Promotion Oakland March 11, 2008 www.eastbaysbdc.org
Welcome • Advertising, Merchandising and Promotion • Marketing Best Practice program • Response to dozens of client requests • How to get the most out of your marketing spending • Framework to make better spending decisions www.eastbaysbdc.org
Welcome • Look at several different aspects of AMP • How to use the different tools and media to maximum advantage • How much should you be spending • On what • Why www.eastbaysbdc.org
Welcome In the context of The Business Plan www.eastbaysbdc.org
East Bay SBDC • U.S. Small Business Administration • NorCal SBDC Network - CSU Humboldt • Alameda County GSA • Citibank, PG&E, Caltrans • Cities across Alameda County and the Tri-Valley www.eastbaysbdc.org
East Bay SBDC • Work with hundreds of businesses/year • Complete package of courses, consulting & contacts • Creating new programs about technology, finance, business planning & Best Practice Management • 2007 150 seminars with 6,000 attendees www.eastbaysbdc.org
Steve Roth • Director, East Bay SBDC • Management Consultant • Venture Capitalist & Private Equity Investor • Corporate Executive & Entrepreneur • Marketing at Corning, Heublein & RJR • Marketing plans for dozens of investments www.eastbaysbdc.org
Send questions to sroth@eastbaysbdc.org www.eastbaysbdc.org
Resources • East Bay SBDC • Counseling services • Team of 15 professionals • 20+ years of experience • MBAs from top schools • Broad range of experiences and expertise • Services are free to you www.eastbaysbdc.org
Counseling • Rick Ohlrich coordinates all counseling assignments • Get the best fit with the company based on its individual needs, goals and stage of development • rohlrich@eastbaysbdc.org • 510-208-0412 www.eastbaysbdc.org
Complete the online Request for Services form www.eastbaysbdc.org
Linkages • Lenders • Service providers of all types • Credit Counseling • Women’s Initiative • SCORE (www.eastbayscore.org) • Small/Minority/Women Owned Cert. • Technology Assistance Program www.eastbaysbdc.org
Get you to the right resource www.eastbaysbdc.org
Training Programs • Accessing Capital • Business Planning • Best Practice management techniques • Technology series • Contracting with the government and large corporations • Caltrans Vendor program • SCORE, Quick Books and others www.eastbaysbdc.org
Seminar Schedule www.eastbaysbdc.org
Stay in Touch Go to www.eastbaysbdc.org for a full calendar & sign-up for email notification www.eastbaysbdc.org
2007 Economic Summit Series • Four programs: • Green/Sustainable Business • Accessing Capital • Contracting • Technology • Speakers, experts & sources of capital • Time for networking with Panelists www.eastbaysbdc.org
2007 Economic Summit Series 250 - 350 people = Great Networking Events www.eastbaysbdc.org
2008 Summit Series • 2 larger events planned for 2008 • Starting a Business in June • Technology in November • Similar format • Goals of education, networking & economic development www.eastbaysbdc.org
2008 Summit Series Contracting Program to expand into a true Regional event www.eastbaysbdc.org
New Legal Services Relationship www.eastbaysbdc.org
Legal Services for Entrepreneurs • Network of 36+ law firms who provide pro-bono legal counseling • New relationship with East Bay SBDC • 30 minute sessions in Oakland once a month as the starting point • 3rd Thursday of every month www.eastbaysbdc.org
Legal Services for Entrepreneurs Contact East Bay (510-208-0410) for an appointment www.eastbaysbdc.org
Caltrans • Caltrans – SBDC partnership • Training to help new small and minority- owned contractors win Caltrans projects • Increase volume of work to existing contractors • Combination of training seminars and counseling www.eastbaysbdc.org
Caltrans • Go to www.eastbaysbdc.org for the Caltrans training schedule • Register online • Special counselor will be at East Bay one day each week (510) 208-0410 • eduarte@azteccm.com • (925) 837-1050 Ed’s direct phone line www.eastbaysbdc.org
Caltrans $20 billion of infrastructure building bonds www.eastbaysbdc.org
Technology Assistance Program • TAP is part of the SBA and SBDC structure • Full program of specialty technology classes • Unique group of technology consultants • Hands on and interactive help for the small business owner www.eastbaysbdc.org
TAP • Program flows through your EastBay SBDC counselor • Help provided as part of the client’s total counseling program • Both processes will operate in parallel • Lots of opportunity to get needed help www.eastbaysbdc.org
TAP TAP Boot Camp coming to Oakland area on June 3rd www.eastbaysbdc.org
TAP www.sbdctap.com www.eastbaysbdc.org
Unique benefits for East Bay clients www.eastbaysbdc.org
Panel Discussion www.eastbaysbdc.org
Why is today important to you sroth@eastbaysbdc.org
50% of all advertising is wrong sroth@eastbaysbdc.org
Just don’t know which 50% sroth@eastbaysbdc.org
One of your largest discretionary spending items sroth@eastbaysbdc.org
All businesses must prospect for new clients or go broke sroth@eastbaysbdc.org
Agenda • AMP and your Plan • Terms and concepts • Research & Media • How much to spend • Keys to success www.eastbaysbdc.org
Agenda • Tales from the Dark Side • Things to remember • Panel • Summary • Networking www.eastbaysbdc.org
What does AMP mean to a business www.eastbaysbdc.org
AMP • Sum of how you communicate with your: • Customers • Prospects • Vendors • Employees www.eastbaysbdc.org
AMP • Business cards & stationery • Logo and brand names • Advertising message and mediums • Promotional strategies • How you merchandise your store • The look and feel of the website • The products you carry www.eastbaysbdc.org
Advertising • The message(s) and what they say about your company and its products • The mediums used and how they are perceived by different audiences • The mix of media combined with the message(s) www.eastbaysbdc.org
“The Medium is the Message” www.eastbaysbdc.org
Merchandising • Not just a retailing term • Products & Services offered & at what prices • Communications can be: • Sophisticated • Funny • Irreverent www.eastbaysbdc.org
Message fits the business www.eastbaysbdc.org
Total look and feel of your communications www.eastbaysbdc.org
Promotion • Public relations • Events • Sponsorships • Pricing • Innovative sales & promotions • Good works www.eastbaysbdc.org
Says a lot about the company to others www.eastbaysbdc.org
AMP • Works as part of the total business plan • How the company operates • Deals with customers • Broader social and industry issues: • Fair Trade • Sustainable • Diversity www.eastbaysbdc.org