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Discover the impact of unconscious bias, identify different types of biased behaviors, and learn how to think and behave differently. Explore biases in literature, children, and the sources of these biases. Take the Implicit Association Test to uncover your own biases. Understand the economic, customer service, physiological, and cataloging impacts of unconscious bias. Explore confirmation bias, groupthink, perception bias, affinity bias, and the halo effect as examples of unconscious bias behaviors.
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The Hidden Biases of Good People Beth Crist Jean Marie Heilig Youth Services Fiscal Officer
Outcomes • Learn the impact of unconscious bias • Identify the types of bias behaviors • Learn how to think and behave differently
Where do these biases come from? Direct Experiences Vicarious Experiences
How can we identify our biases? Implicit Association Test (IAT) https://implicit.harvard.edu/implicit/
Impact of unconscious bias • Economic
Impact of unconscious bias • Customer Service
Impact of unconscious bias • Physiological effects
Impact of unconscious bias • Cataloging
Impact of unconscious bias • Collection development/ reader’s advisory
Unconscious Bias Behaviors • Confirmation Bias
Unconscious Bias Behaviors Group Think
Unconscious Bias Behaviors • Horns Effect
Unconscious Bias Behaviors • Perception Bias
Unconscious Bias Behaviors • Affinity Bias
Unconscious Bias Behaviors Halo Effect
Unconscious Bias Behaviors • Beauty Bias