Discover the Possibilities: Leadership Coaching

1. Discover the Possibilities: Leadership Coaching 2004 Parks and Recreation Conference

2. Objectives • To define leadership coaching • To identify the benefits of creating a coaching environment in your organization • To initiate a “coaching” approach with staff and clients (and your family too!) Integrated People Solutions

3. “Riding a Bike” • Understanding the mechanics • Getting on the bike and riding • Identifying what worked and what didn’t Optimizing learning by: “thinking, acting, reflecting” Integrated People Solutions

4. “Learning” • Single Loop – providing a prescription for how to do something differently • Double Loop – uncovering underlying thinking models that drive behaviour • Triple Loop – reflecting on fundamental statements that shape, limit or define self Integrated People Solutions

5. “Behaviour” • Aoccdrnig to a rseeaerchr at an Elingsh uinervtisy, it deosn’t mttaer in waht oredr the ltteers in a wrod are, the olny iprmoetnt tihng is taht frist and lsat ltteer is at the rghit pclae. The rset can be a toatl mses and you can sitll raed it wouthit porbelm. Tihs is bcuseae we do not raed ervey lteter by it slef but the wrod as a wlohe. Source: Globe and Mail Integrated People Solutions

6. “Relationship” Gallop Organization: • Research involving over 80,000 managers, 400 companies Findings: • Increased profitability by 27% • Increased productivity by 38% • Higher levels of customer loyalty by 56% • Higher levels of employee retention by 50% Integrated People Solutions

7. Definition of Coaching • A collaborative relationship focused on enabling others • Process of equipping an individual with the tools, capacity and opportunities to fully develop Integrated People Solutions

8. Leadership Coaching • Creates a culture of learning vs. knowing • Cultural transformation from where people receive direction to one where people commit to doing things • Building the capacity of others to be engaged “problem solvers” too! Integrated People Solutions

9. Why Coaching Works in Organizations • Aligns individual goals with team/org. goals • Facilitates discovery and collaboration • Fosters entrepreneurial thinking • Develops trusting relationships • Encourages self coaching, self motivation and self responsibility Integrated People Solutions

10. Coaching Spectrum BE……….. Coach KNOW…….. Teach DO……… Manage Integrated People Solutions

11. Coachable Moments • Moment in time when an individual is open to taking in new information that will affect a shift in their knowledge and behaviour. • The coach creates an environment where that can happen. Integrated People Solutions

12. Core Coaching Skills • Reflective Listening • Discovery Questioning Integrated People Solutions

13. Reflective Listening • Method of listening beyond the words • Listen for clues • Ask questions to draw out the context • Say what you heard to verify your understanding Integrated People Solutions

14. Discovery Questionning • Promote discovery by asking questions • Quiet your mind and listen non-judgmentally to ideas • Paraphrase to confirm understanding • Help individuals draw out the consequences of their suggestions • Share personal experiences Integrated People Solutions

15. Discovery Questioning • Systematic process of asking focused questions to help individuals discover their truth • Listen for contextual clues • Ask questions about what’s missing • Formulate questions that invite exploration or produce a solution Integrated People Solutions

16. Closing Thought • When people change how they are being, it automatically alters what they are doing. Robert Hargrove Integrated People Solutions