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BC & Yukon Technical Support Network

BC & Yukon Technical Support Network. Welcome. Who is it for ?. Not For Profit Organizations Service Providers. Background : The Challenge. Not for profits falling behind in their use of technology Service providers not tapping this market potential. Background: Response.

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BC & Yukon Technical Support Network

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  1. BC & Yukon Technical Support Network Welcome BC Yukon Technical Support Network

  2. Who is it for? • Not For Profit Organizations • Service Providers BC Yukon Technical Support Network

  3. Background: The Challenge • Not for profits falling behind in their use of technology • Service providers not tapping this market potential BC Yukon Technical Support Network

  4. Background: Response • Develop a Network to bring together both Not for Profits & Service Providers • Opportunity for Not for Profits to increase their capacity & meet growing demands • To exchange & share information on technology & successes • New growth opportunity for service providers BC Yukon Technical Support Network

  5. Goals of the Network • Increase Not for Profit’s capacity to serve their stakeholders by using technology • Promote technical planning among Not for Profits to increase efficiency • Develop and connect local & relevant Training & Support solutions through the building of networks BC Yukon Technical Support Network

  6. The Tools • Create a self sustaining online resource • Develop partnerships with technical service providers & community organizations to provide local solutions & promote planning • Connect existing telephone based support desks BC Yukon Technical Support Network

  7. Online Services & Resources • Directory of services & providers • Help! • Equipment exchange • Workshops • Resources • Stories • Help Desk Contact Information BC Yukon Technical Support Network

  8. Online Services & Resources • Request for Proposals (RFP) • Mailing Lists • Help Pages • Site Feedback / Search • Survey • Internet Use Policy • Detailed Project information BC Yukon Technical Support Network

  9. Help ! • Ask a question / Answer a question • Service providers are encouraged to reply & offer suggestions • Most recent & most asked problems archived BC Yukon Technical Support Network

  10. Equipment Exchange • Focus on used, recycled & free exchange • Sortable by region, item type • Replies to request trigger an email to you BC Yukon Technical Support Network

  11. Workshops • Advertise technical workshops or events in your community • Solicit expressions of interest in a workshop or event • Online visitors view activities & contact information BC Yukon Technical Support Network

  12. Stories • News/events/and success stories • Deeper understanding of issues, and solutions • Highlights organizations to the public BC Yukon Technical Support Network

  13. Help Desk Contact Information • Combines existing Telephone Help Desks • Provides Telephone Support for Not For Profits with technical questions • Regional Response BC Yukon Technical Support Network

  14. Resources • Broad range of training & educational resources • Links to online information of specific interest to the Not for Profit sector BC Yukon Technical Support Network

  15. Request For Proposal • RFP’s are posted by organizations as a formal request to do a specific job • Posting outlines proposal, & contact information • Contractors / Service Providers contact the organization directly BC Yukon Technical Support Network

  16. Mailing Lists • Service providers can register to manage a discussion list • Organizations, & service providers can subscribe to a list • Allow for a themed discussion on a particular subject BC Yukon Technical Support Network

  17. Services Offered • Directory of services & service providers • Searchable by region & type of service • Service providers register & keep information up to date BC Yukon Technical Support Network

  18. Review • What types of Not For Profits can you think of that would use this Online Resource? • What kind of services & service providers would benefit from registering in the directory? BC Yukon Technical Support Network

  19. Review • Do you have a question or comment you would like to post? • Do you provide a technical service that would be of interest to Not For Profits? BC Yukon Technical Support Network

  20. Not For Profits • Ask a question on the Help Wanted page • Complete the Survey • Add a comment to the Site Feedback page • Try a Search in the Directory BC Yukon Technical Support Network

  21. Service Providers • Register with the BC Yukon Technical Network • Enter contact information in the profile • Go to Services Offered page, Add your service listing BC Yukon Technical Support Network

  22. BC & Yukon Technical Support Network • Opportunity to share, interact & exchange • Success depends on your participation • Can you think of any other services, or resources that could be added? BC Yukon Technical Support Network

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