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EQUASS Assurance - en fordypning

EQUASS Assurance - en fordypning. ”Å dele er å forbedre”. (”To share is to improve”). ERFA-konferansen i Trondheim 3 - 4 nov. 2008. EQUASS Assurance – AVREs (Attføringsbedriftenes) experience. Courses for companies and organisations. First course february 2007.

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EQUASS Assurance - en fordypning

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  1. EQUASS Assurance- en fordypning ”Å dele er å forbedre”. (”To share is to improve”). ERFA-konferansen i Trondheim 3 - 4 nov. 2008

  2. EQUASS Assurance – AVREs (Attføringsbedriftenes) experience. Courses for companies and organisations. First course february 2007. 2007: 7 ordinary 2-days courses, 56 companies, 153 participants 2008: 4 ordinary 2-days courses, 29 companies, 77 participants. 3 groups for networking: A 2-days course including 4 follow-up days over a year.

  3. EQUASS Assurance – AVREs (Attføringsbedriftenes) experience. Cooperation with ASVL. Courses for their member companies. 2008: 8 groups for networking, 2 day seminar and 4 days of coaching over a year. 26 companies and 105 participants.

  4. EQUASS Assurance – AVREs (Attføringsbedriftenes) and ASVL plans: ASVL is running courses for their 231 member companies, of which 144 have less than 10 employees, using a lecturer from AVRE (Attføringsbedriftene). Plans for 2009: 12 groups for networking, 2 day seminar and 4 days for coaching over a year. Plans for 2010: 25 days of coaching for courses started in 2009. All 231 member companies will have attended the course and have started the work with implementing Equass Assurance within 31-12-2009

  5. EQUASS Assurance – AVREs (Attføringsbedriftenes) experience. 5 Test – audits 3 certification audits up to now, and 2 planned for the rest of 2008. Training and coaching of auditors. Translation and updating EQUASS documentation The Indicator project The Leonardo project

  6. EQUASS Assurance – AVREs (Attføringsbedriftenes) experience. Survey from April 2008: 20

  7. EQUASS Assurance – AVREs (Attføringsbedriftenes) experience. Survey from October 2008. Approximately 40 members have not responded. Implementationtakes longer thanexpected.

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  9. Understanding the requirements • In Norway the marketing of EQUASS Assurance is focused at the sector for work training, vocational rehabilitation and permanent jobs for disadvantaged people. • The Equass language is general and applies to the whole sector for social services in all of Europe. • An important part of implementing this standard in Norwegian companies has been the “translation” of this general language into a language which is familiar to the sector we have focused on.

  10. EQUASS Assurance: Phases in the work Understanding the general language Interpreting requirements using the terminology used for training and rehabilitation in the individual company under Norwegian framework Finding the way(s) of working which will fulfil the requirements. Deciding how to document and implement the solutions.

  11. Challenges Relating the requirements to the activities that take place and routines and documentation that already exist in the company. Finding practical ways to fulfil the requirements which at the same time feel as a meaningful way of working.

  12. Challenges in understanding the requirements. Examples:QA and business vs Rehabilitation Terminology: Market needs. Identify market demand. Needs assessment. Development of services (Utvikling av tjenester) Delivery of services (levering av tjenester) Key processes (nøkkelprosesser) Quality Policy (kvalitetspolitikk) Stakeholder (Interessepart) Information management system (informasjonsstyringssystem) Innovation (Innovasjon) Improvement (forbedring)

  13. Challenges in understanding the requirements.More examples: Impact on the society (bidrag til samfunnet) “Charter of rights”. Rights and duties (rettigheter og plikter). What shall we include? Review and evaluation together with person served Partnership vs customer / supplier. Agreement. The Individual plan. Does everybody have one? (VTA) Quality of life / apply quality assurance? Evaluations, reviews

  14. Example of analysing the requirements:”Development of services”. Three levels of interpreting: • Authorities: Supported employment • Company / organisation: How we organise supported employment in our company. • Individual: The activities person served and company agree to include in the individual plan.

  15. From frustration to motivation • At first the requirements in the questionaire seem overwhelming. • Frustrations • Work at it to get it “under your skin” • Discover connections between the Equass theory and working practice. (60-80 % already ok). • Sensible requirements which as a whole cause valuable dialogues, give everyone involved a good insight into their own organisation, and create a useful tool for securing quality of all delivered services.

  16. 38 kriterier Europeisk Kvalitetssikring for Velferdssektoren 100 ytelsesindikatorer Det europeiske merket for kvalitetssikring av velferdstjenester

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