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An interactive kiosk is a computer terminal that features specialized hardware and software that provides access to applications and information for entertainment, commerce, communication, or education. Kiosks can be manned or unmanned while unmanned kiosks can be digital or non-digital. Interactive kiosks have been used in hospitality, retail, and food services, in order to enhance customer service and simplify operations. Kiosks are employed at high foot traffic settings such as hotel lobbies, shops, and airports. For instance, kiosks allow users to check out a library book or issue a hotel key card or order a shopu2019s catalog when items are not in stock. The global kiosk market focuses on six regions namely North America, Latin America, Europe, Asia Pacific, Middle East, and Africa.
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