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Creating a Culture of Accountability The Kimberly-Clark Health Care Journey

Creating a Culture of Accountability The Kimberly-Clark Health Care Journey . The Journey. Our case for change It starts and ends with the leader Organizational cynics Peaks and valleys. KCHC Cultural Journey . From: 2008 T. From: 2008. To: 2012. Misaligned on goals .

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Creating a Culture of Accountability The Kimberly-Clark Health Care Journey

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  1. Creating a Culture of AccountabilityThe Kimberly-Clark Health Care Journey

  2. The Journey • Our case for change • It starts and ends with the leader • Organizational cynics • Peaks and valleys

  3. KCHC Cultural Journey From: 2008T From: 2008 To: 2012 Misaligned on goals Understand Key Results Improved collaboration globally Functional “silos” Living “below the line” Working “above the line” More open discussion / debate Passive aggressive behavior Asking “what else can I do” to deliver results? Low understanding of how role impacts results

  4. I am open and candid with everyone and I value diverse perspectives and debate. I Get Focused by aligning and prioritizing my actions to drive results every day and demonstrate the courage to make choices. I always expect to win by delivering near term and long term results and always ask “what else can I do?” I understand and anticipate my customers’ needs and I drive innovation for their benefit. I reach across boundaries for new ideas to improve our business. I am accountable for the strength and diversity of my team and I own my development.

  5. Keys to Success • Communicated Key Results • Started with leaders • Integrated the tools • Created coaches • Established point person

  6. Biggest Challenges • Feedback • Creating more champions • Inertia • Plateauing

  7. Impact • Consistent achievement of results • Better global alignment • Improved meetings and communication • External recognition • Enterprise adoption

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