DataVox Cloud Services

1. DataVox Cloud Services Powered by TeleSpace MAKING BUSINESS COLLABORATION EASY

2. Cloud Realities • Collaboration applications still run on a network • Delivered as a service (predictable monthly subscription) • No need to upgrade & manage your own applications • Must evaluate strength of the cloud provider’s network • Business benefits are real – agility, flexibility, expense control

3. Growth of Cloud Computing 2016 Predicting 80% of Global 2000 will have 30% of their IT capability offsite -IDC’s Buyer Market Guide, July 2013 77% 2013 TeleSpace is 1 of 3 Cisco Master Cloud Service Providers and “…corporations [and] governments now have the comfort level from a security perspective [and] the return on investment is clear to move to the cloud…” -The Wall Street Journal, June 11, 2013 of North American companies were using at least one public cloud service in 2012 -IDC’s Buyer Market Guide, July 2013 2012 TeleSpace founded and 1st customer “live” on Quad Core Network™ 2011 Cisco developed virtual multiservice data center reference architecture standards to address concerns about cloud data security & app performance 2009 Google and Microsoft offered browser-based enterprise apps Late 1990s Internet offered significant bandwidth and SalesForce.com pioneered delivering enterprise apps via a website 1960s Concept of Cloud Computing

4. Top Applications Moving to Cloud Cisco CIO/CTO Market Survey, June 2012

5. Uses of Collaboration Cloud Services • Incorporate video into meetings, trainings, and large-scale communications • Enable meetings with remote participants, virtual teams, and B2B • Create internal communities, online team workspaces, new office space uses • Give mobile & remote workers access “as if in the office” • Provide multi-channel customer service (experts in real time)

6. TeleSpace Overview

7. Corporate Snapshot • Broad, fully-integrated DataVox Cloud Services powered by TeleSpace • UCaaS (hosted Unified Communications) • UCaaS P1 Interconnected VoIP (eligible for E-rate) • TPaaS (hosted TelePresence) • CCaaS (hosted Contact Center) • Innovative WAN Services for choice in how to connect • Managed private cloud offers • World-class Quad Core Network™ and Operations • Secure, scalable, carrier-neutral, geo-redundant design • One of industry’s most aggressive Service Level Agreements • Sample customers • Synergis Education (UCaaS, educational services, 4 states) • Financial trading company (UCaaS/TPaaS, global) • Get Insured (CCaaS, health insurance) sold by ShoreGroup • Credentials • Cisco® Master Cloud & Managed Service Provider • Specializations in Cisco Collaboration portfolio • Advanced Collaboration Architecture • Advanced TelePresence • Expertise in security and quality service management • CISSP®, Cisco CCIE and CompTIA™ Security+ certifications • ITSM processes, ITIL® and PMP® certifications • Headquartered in Austin, Texas with extensive footprint • U.S. TeleSpace sales team and authorized agents • Global and North American coverage via 40+ resellers, distributors

8. Lead with Cisco Powered Cloud Services UnifiedCommunications CustomerCollaboration TelePresence CollaborationApplications Same on-premise applications now available via monthly subscription

9. Unmatched Strength of Quad Core Network™ • Secure design • Carrier class • Fault-tolerant • Geo-redundant • High availability • Carrier-neutral access • Independently scalable • MPLS Core • DMVPN / Mobility Core • Data Center Unified Fabric Core • Fabric Computing Core Fabric Computing Cloud Internet / MPLS Internet / MPLS Backbone Waves ASR9K ASR9K ASR9K Dallas telecom/partner peering POP Ashburn production data center Fabric Computing Cloud Internet / MPLS Backbone Waves Backbone Waves ASR9K ASR9K Austin production data center

10. Trailblazer in Service Operations • Resilient, Reliable, Predictable, and Accountable • Geo-redundant NOCs (certified technical engineers) • 99.99% service & infrastructure uptime guarantees • World-Class Support Expertise & Innovation • TeleSpace intellectual capital • Industry best practices • Market-leading tools • Proven ITSM processes

11. DataVox Cloud Services Powered by TeleSpace

12. Unified Communications as a Service UCaaS • Unified Workspace • Voice • Voice Messaging • IM and Presence • Desktop TelePresence • Up to 10 endpoints per user

13. TelePresence: Today’s Business Culture Telephony and Video Clients & Endpoints Voice, Video and Web Conferencing TelePresence-Based Customer Care Point-to-Point and Multipoint TelePresence TelePresence made simple TelePresenceHigh-Definition Room Systems Includes apps to capture/record, transformand share

14. TelePresence as a Service (TPaaS) • HD-quality business video • Supports Cisco, SIP-, and H.323-compliant endpoints • TelePresence subscriptions for all use cases • Personal, desktop, and 3rd party endpoints • Mobile devices • Conference room endpoints • External connections (B2B) • Multi-point functionality for all • TeleSpace Rendezvous Rooms • Dedicated port model • Virtual Meeting Room (VMR) shared port model • Secure multi-point meetings • TPaaS-only subscriptions, or seamlessly blend with UCaaS and CCaaS

15. UCaaS Subscription Detail -Note: O = Optional & available for additional charge. Features and specifications are subject to change, and some may not be eligible for E-rate P1 funding.

16. Contact Center as a Service (CCaaS) • Subscriptions for both large and midsize organizations • Advanced capabilities for customer care • Hosted agents, supervisors, self service ports • Email, web, chat, text to speech, voice recognition • Precision routing (most proficient agent for customer) • Recording (voice calls & screen captures) • Quality monitoring (workforce management) • Reporting • Dedicated infrastructure to support customer privacy requirements • Bursting for increased capacity during seasonal peaks in your business

17. The Last Mile: Choose Your Connections • Supported WAN Services • MPLS (traditional private corporate network) • Public Internet (over the top and VPN) • Secure encrypted media streams • TeleSpace WAN Service Innovation • Cloud Connect℠ (secure DMVPN over broadband public Internet) • Mobile Connect℠ (secure mobile access) • Media speeds: Voice (100K), Video (2M), Wideband Video (5M) • PSTN Calling Plans: DID, E911, local, LD, number portability

18. Compelling Value Executives Employees • Seamless Instant Messaging, presence (availability), voice, and video • Secure access with their choice of devices (Bring Your Own Device – BYOD) • Improve workforce productivity • Accelerate execution of business strategy • Stimulate product/service innovation • Gain business continuity and disaster recovery capabilities • Single Number Reach on all endpoints Finance & Administration Information Technology • Offload non-mission-critical workloads • Consolidate communications platform • Scale easily with business seasonality • Reduce hourly average downtime costs1 that can range from $9K to $686K • Trim energy use2 • Centralize maintenance & support • Expedite delivery of current versions for all users • Decrease Total Cost of Ownership • Lower CapEx (data center facilities, insurance, heating, ventilation, cooling) • Limit need to identify, train & incent new technology talent to stay 1 Aberdeen’s Business Continuity and Disaster Recovery: Don’t Go It Alone, June 2013 2 CIMI’s Cloud Computing Cost Savings: Fact or Fiction?

19. Measurable Results • Nearly double profits when optimize networked connections (including cloud) among people, process, data and things1 • 27% lower annual contact center costs for companies deploying their contact center in the cloud vs. their peers2 • Up to 87% reduction in energy useif all US business email, productivity software and CRM software shifted to the cloud3 1 Cisco’s Internet of Everything Value Index study, June 2013 2Aberdeen’s Transitioning your Contact Center from On-Premise to the Cloud, April 2013 3Lawrence Berkeley National Laboratory research study with Google, 2013

20. Noteworthy Distinction with TeleSpace • Secure, scalable and flexible Quad Core Network™ • High reliability with our “carrier-neutral” design • Alternate WAN access to TeleSpace (if not using corporate MPLS circuits) • Single, integrated applications platform • Running complete Cisco Powered Collaboration portfolio • Managed private cloud offers for adjunct/ecosystem applications • TelePresence breadth • Support SIP- and H.323-compliant endpoints (Cisco, Polycom, LifeSize, et al.) • Extensive functionality (B2B, multipoint, recording, capture/transform/share) • Contact Center depth • Simplified contact center environment incorporates best-in-class partners • Aggressive Service Level Agreements • Enjoy 99.99% service and infrastructure uptime guarantees

21. Thank you