Tivoli for the Finance Sector: Intelligent Management Software for an On-Demand World

1. Tivoli for the Finance Sector Tivoli SoftwareIntelligent Management Software for an On Demand WorldBusiness Partner Version Financial Services Sector

2. Agenda • Why is Tivoli Good for Customers? • Market Overview and Business Issues • Tivoli Value to Customers • Customer Examples • Tivoli Strategy and Solutions • Intelligent Management Software for an on demand environment • Managing Users, IT Resources, and Business Processes • Tivoli Business Segment Solutions • Call to Action Plan • Activities, Campaigns • Tivoli Business Partner Aids and Tools

3. Tivoli for the Finance Sector Tivoli SoftwareIntelligent Management Software for an On Demand World Why is Tivoli Good for CUSTOMERS?

4. Intelligent Management Software Integrated for efficiency Automated for productivity Optimized for business value Intelligent Management Software for the On Demand World • Open standards • End-to-end • Holistic view • Proactive management • Resilient infrastructure • Managed for business value • Rapid Deployment • Best Practices

5. Financial Services Sector (FSS) – Business Approach Expected Drivers For IBM Tivoli Software High Operational Risk STP HIPAA Globalization and Regional Integration Basel II & Patriot Act Multi-Channel Integration Rationalization 24/7 Business Demand Core Infrastructure Portal Deployment Generic Initiatives Cross FS Segments Omgeo Integration CLS integration Decreasing Transaction Settlement Cycles Low High FS Segment Specific Drivers

6. 3 BIG IDEAS/CONCEPTS for the FSS Re-engineercost structures,digitize processes (Rationalization) Operate as a transparent customer centric enterprise (Service Delivery) Ensure stability associated with all forms of risk (Operational Resilience) Efficiency Differentiation Resilience ShareholderValue

7. Key Areas of Focus for Financial Institutions… and how Business Partners along with Tivoli Solutions address these areas Cost Take Out Operational Resilience • Configuration & Task Management • Identity Management • Monitoring & Performance Management Solutions • Storage Resource Management • Security Management • Monitoring & Performance Management Solutions • Storage Management Agile, Customer Focused Enterprise • Website Management • Identity Management • Transaction Performance Management Source: IBM Institute for Business Value analysis

8. Easily proven ROI • Company with 10,000 users, • ROI Analyst default # of servers • 149 with 384 processors • WebSphere Portal Servers • WebSphere Application Servers • DB2 Database IBM Tivoli Enterprise Console IBM Tivoli Monitoring IBM Tivoli Monitoring for Databases IBM Tivoli Monitoring for Web Infrastructure IBM Tivoli Configuration Manager IBM Tivoli Risk Manager IBM Tivoli Identity Manager IBM Tivoli Access Manager for e-business IBM Tivoli Storage Manager Business Value to OUR CUSTOMER! Priceless

9. Core Systems Transformation Multi-Channel Transformation Payments Customer Insight IBM FSS Solutions Architecture The Integration Hub enables Core Systems Transformationto expose data forCustomer Insightand financial services includingPayments for delivery throughMulti-Channel Transformation • WAS / WPS Base • Multiple ISV Content • Prime Foci • Branch Transformation • Multi-Channel Distribution • Front Office Application • WAS / Eclipse / J2EE base • ISV Content • Prime Foci • New / Rich Services • Encapsulate commodity Xns • Back Office Application • Expose Data Business Solution Layer • CIIS & BDW base • Integration Hub • Multiple ISV Content • Prime Foci • Campaign Management • Segmentation • Personalisation • Leveraging Information • WBI-FN Base • Extend for Securities • Common Services with Integration Hub • Prime Foci • Merva • Identrus • TePi Solution Services Layer Integration Services Layer Platform Services Layer Physical Infrastructure Layer

10. Web & E-Mail Contact Center Customer Information Customer Branch Office Channel Partners IIS #1: Multi-Channel / Branch Transformation The Issue: • Increased attention to Total Cost of Ownership for branch-related outlay • Shift focus from cost center to revenue generation • Multi product platforms required The Value Proposition: • Flexible, open new platform • Uniform, single front end to bank Impact of BCS: • Wealth Management Solutions • Branch Cost Modeling Partners: • Eontec, Cisco, Financial Fusion, S1, DWL, Presence Online, Genesys Clients: St. George, Westpac, ANZ Bank, Wing Lung Bank, May Bank, Bank Bumiputra Commerce, Barclays, ING BBL, BBVA, TD Waterhouse, Scotia Bank Competition: Microsoft .NET Platforms: • Tivoli, Websphere, DB2, Lotus • eServers, IBM Storage Solutions

11. Customer Story—Multi-Channel Integration Swest GmbH Need • Single, scalable monitoring solution that integrates data from multiple sources • Enables provision for superior customer service to banking customers • IBM Tivoli Enterprise Console • An advanced, centralized problem and event management solution • Manages more than 2,200 events/day after correlation • Easy integration with various software and customer applications • NetView integration provides efficient root-cause problem analysis • Auto-discovery tools enables ease of use and further deployment Solution Result “In a competitive banking market and a large, complex technical environment, IBM Tivoli Enterprise Console provides the single focal point we need to provide an efficient service delivery infrastructure to our customers.” —Rainer Siebelist, Manager, Systems Management, Swest

12. Customer Story—Best Practice in Branch Environments Halifax Bank of Scotland (HBOS plc) Need • Verify the new features: i.e. Multicast • Confirm that Tivoli’s Technical Imperatives have manifested into “real products” • IBM Tivoli Configuration Manager • New Multicast feature provides better network utilization and quicker distributions • The serviceability function delivers better error messages and debugging capability Solution Result “Advanced features of TCM 4.2 are a huge step forward from the current 3.6.x feature set. In a large branch environment, a feature like multicast is a massive benefit, reducing network load whilst at the same time making distributions quicker.” —Simon Close, Technology Consultant, HBOS plc

13. IIS #2: Customer Insight The Issue: • ‘Know your customer’ via analytics • Improved customer/product • Reduce cost of sales The Value Proposition: • Information channel integration on open infrastructure • Lower cost per customer/product • Addresses current and future channels Impact of BCS: • Wealth Management Solutions • Deep customer segmentation content and expertise • Campaign management strategies Partners: • Siebel, Kana, SAP, PeopleSoft, Calidus, Ariba, Finplex, • Callidus, Adhesion Clients: • American Express • ABN AMRO • JPMorganChase • Bank of Asia Competition: • Accenture Platforms: • Tivoli, WebSphere, DB2, Lotus, IFW, BDW, CIIS • eServers, IBM Storage Solutions

14. Customer Story—Best Practices Travelers Property Casualty Need • Improve monitoring and access management to consumer non-public personal information • IBM Tivoli Privacy Manager • Enforces access to private data according to policy • Determines data owner’s consent for future access • Identifies resources where private or sensitive data is stored Solution Result “We are intrigued by the concept of Tivoli Privacy Manager, as it is a unique tool that assists in privacy management which, will be tremendously useful in ensuring compliance to privacy regulations.” —Bick Lacafta, CISO, Travelers Property Casualty

15. Straight Through Processing Channels ATM Teller Front office Mobile Home Call Center Wireless PRODUCTSSERVICES FINANCIAL PLANNING Today’s Core Services FULFILLMENT MARKETING FINANCIAL TRANSCTION CRM/Workflow Partners Operational and Analytical Data Infrastructure IIS #3: Core Systems Transformation - Banking The Issue: • Old, inflexible costly systems • Multiple operations for multiple channels (and banks) • Slow product development The Value Proposition: • Flexible Core Systems Transformation (including business process change management) with • Best in class ISVs on IBM open infrastructure Impact of BCS: • Middle Office Financial Management Systems solutions • Value Chain transformation capabilities • BPO of middle office Partners: • Alltel, Temenos, Sanchez, iFlex, Misys Clients: • Fleet • IBK • BICS Competition: • EDS, CapGemini, CSC, Accenture Platforms: • Tivoli, WebSphere, DB2, Lotus, • eServers, IBM Storage Solutions

16. Channels/User Portal Server Consumer Producers/Partners Employee Security Authenticat’n Authorizat’n Encryption Directory Mgt Password Mgt Enterprise Application Integration Business Applications Customer & Channel Management Financials / Human Resources Core Insurance Components Policy Administration Billing Customer Information Contact Center General Ledger / Annual Statement HR, Payroll & Benefits Product Configuration Document/Form Management Sales Force Automation Personalization Accounts Payable Budget Automated Underwriting Agent/BrokerAdministration Customer Analytics Campaign Management Accounts Receivable Cash Management External InformationOrdering Rating Agency Interface Investment Management AssetManagement Reinsurance Claims Administration Compliance Illustration/ Needs Analysis Valuation Disburse and Payouts Business Process Management Knowledge Management OperationalData Stores Analytical Data Data Marts ELT Tools Search Engine OLAP Tools Technology Infrastructure & Support Applications Database Mgmt Operations Management Systems Management IIS #3: Core Systems Transformation - Insurance The Issue: • Old, inflexible costly systems • Non-integrated business processes • Slow product development The Value Proposition: • Integrated, flexible Core Systems Transformation with Best-in-class ISVs on IBM open Infrastructure • Impact of BCS: • Core Insurance transformation solutions • Value Chain Integration • On Demand eBusiness implementations Partners: • DWL, Fineos, LIDP, WorldGroup Clients: • American Modern Insurance Group • The Prudential Financial • Sompo Japan Insurance Inc. Competition: • EDS, CSC, Accenture Platforms: • Tivoli, WebSphere, Rational, DB2, Lotus, • eServers, IBM Storage Solutions Core Insurance Components “Best Fit”

17. Customer Story—Core Business Infrastructure Kemper Insurance Need • Automate enterprise systems management tasks and processes • Better secure information availability across the enterprise • IBM Tivoli Enterprise Console • IBM Tivoli Configuration Manager • IBM Tivoli Storage Manager • IBM Tivoli User Administration • Significantly increased systems reliability and information availability • An integrated solution that deploys software and tracks hardware and software configurations • Reduced travel and administrative costs • Improved the IT organization’s ability to implement changes Solution Result “We’ve invested a lot in Tivoli and we’re really seeing that investment pay off.” —Mike Gibbs, Director Systems Management, Kemper Insurance

18. Finance Manufac-turing Distri-bution Retail Telecom Govern- ment IBM Software for an On Demand World Customer & Partner Applications Application Layer Integration CustomerRelationshipManagement EnterpriseResourcePlanning ProductLifecycleManagement ValueChainManagement • Intelligent Management Software Application Development MiddlewareIntegrationPlatform Systems Integration Layer Multi-platform Systems Networks Storage

19. Tivoli for the Finance Sector Tivoli SoftwareIntelligent Management Software for an On Demand World Tivoli Strategy and Solutions

20. business on demand IBM Software - Helping to create the on demand Business • on demand business • Responsive • Variable • Resilient • Focused e-business on demand Operating Environment Open Integrated Virtualized Autonomic • “IBM’s Tivoli software is designed to help you manage the complexity of an integrated on demand environment. It’s designed to recognize problems before they happen and help you manage everything from wireless devices to network servers.” • IBM on demand Manifesto

21. Intelligent Management Software Integrated for efficiency Automated for productivity Optimized for business value The Challenge: Manage Users, Processes, Resources • How are business processes running? • Are we meeting service agreements? Users and User Experience Business Processes • How can I align IT with business policies? • How can I provision IT to support business processes? • How can I provision IT to ensure users have proper access and usage rights? • How can I ensure customer satisfaction? IT Resources

22. Intelligent Management Software Integrated for efficiency Automated for productivity Optimized for business value Storage Manager Monitoring Solutions Enterprise Console Configuration Manager License Manager Workload Scheduler The Challenge: Manage Users, Processes, Resources • Holistic Approach • Predictive Service Level Management Identity Manager Access Manager Privacy Manager Web Site Analyzer Manage Users and User Experience Business Systems Manager Service Level Advisor Storage Resource Manager Monitoring for Transaction Performance Manage Business Processes Provision IT to support business processes. Align IT resources with business policies. Provision based on roles and responsibilities. Security and Privacy Web Site Analysis Manage IT Resources

23. BusinessImpactManagement Configuration& Operations Performance & Availability Security Management Storage Management Intelligent Management Software Role-based configuration and workload management • Reduce costs • Improve ROI • Improve business efficiency Predictive service level management • Business Performance • Improve ROI • Improve customer satisfaction Comprehensive management of enterprise- wide storage • Business Continuance • Improve ROI • Improve customer satisfaction Trusted, automated identity management • Reduce costs • Improve ROI • Increase security and privacy

24. The Tivoli Security Management Solution • Increased user admin costs • Unable to audit and control user access to resources • IT user management not linked to HR • Difficulty controlling application security policies • Unable to link identity administration with access enforcement • Users sign on to multiple applications with multiple user ID and passwords • Conforming to legislation such as HIPAA IBM Tivoli Identity Manager 4.3.1 IBM Tivoli Access Manager family IBM Tivoli Access Manager fore-business 4.1 IBM Tivoli Access Manager forBusiness Integration 4.1 IBM Tivoli Access Manager forOperating Systems 4.1 IBM Tivoli Privacy Manager 1.1 IBM Directory Solutions IBM Directory Server IBM Directory Integrator

25. IBM Tivoli Identity Manager LAN Oracle Lotus Notes PeopleSoft LAN Integrated Identity Management IBM Tivoli System Management Products Web Delegated Admin ISV & Customer Applications Dynamic Provisioning Web Self- Service Workflow IBM Tivoli Access Manager Edge Server • Directory Server • Directory Integrator Web Password Reset Automated Access Control Auditing IBM Tivoli Privacy Manager

26. The Tivoli Configuration & Operations Solution • Increasing complexity of IT infrastructure • Pressure to reduce costs • Lack of IT skills • Inconsistent workload distribution • Inability to optimize software license usage • Continual application change • Data movement across heterogeneous systems • IBM Tivoli Workload Scheduler 8.1 • IBM Tivoli Workload Scheduler for z/OS 8.1 • IBM Tivoli Workload Scheduler for Applications 8.1.1 • IBM Tivoli Configuration Manager 4.2 • IBM Tivoli Remote Control 3.8 • IBM Tivoli License Manager 1.1 • IBM Tivoli Data Exchange

27. PDA Customer Value IBM Tivoli Change and Configuration Management Configuration Manager License Manager Servers Distributed Databases Clients PDA Internet Application Servers Web/Edge Servers Browsers • Reduces costs • Improves efficiency of operations • Improves ROI

28. Job Scheduling Console z/OS Engine Distributed Engine Distributed Agent z/OS Agent Application Extensions Customer Value IBM Tivoli Workload SchedulerWorkload Scheduler for Applications • What is it? • Secure, fault tolerant workload management • Increases system control, optimization, production capacity • Reduces the need for remote workload management skills • Tracks job contingencies to improve capacity and increase performance • Automatic recovery and restart capability • Increases operational efficiency • Provides business continuity • Improves ROI

29. The Tivoli Performance & Availability Solution • Declining customer satisfaction • Increased costs of managing quality of service • Cannot properly analyze, predict, and cure problems before they occur • Difficulty monitoring server and network availability • Inability to monitor performance from the users perspective • Cannot correlate multiple events from multiple resources to find the root cause of problems IBM Tivoli Service Level Advisor 1.2 IBM Tivoli Web Site Analyzer 4.1.1 IBM Tivoli Business Systems Manager 2.1 IBM Tivoli Business Systems Manager for z/OS 2.1 Business Impact Management IBM Tivoli Enterprise Console 3.8 IBM Tivoli NetView for z/OS 5.1 IBM Tivoli Risk Manager 4.1 IBM Tivoli Switch Analyzer 1.2 IBM Tivoli Systems Automation 2.2 for OS/390 IBM Tivoli Performance Reporter for z/OS Event Correlation Automation • IBM Tivoli Monitoring 5.1.1 • IBM Tivoli Monitoring for Applications 5.1 • IBM Tivoli Monitoring for Business Integration 5.1 • IBM Tivoli Monitoring for Databases 5.1 • IBM Tivoli Monitoring for Messaging and Collaboration 5.1 • IBM Tivoli Monitoring for Web Infrastructure 5.1 • IBM Tivoli Monitoring for Network Performance 1.1 • IBM Tivoli Monitoring for Transaction Performance 1.8 • IBM Tivoli Analyzer for Lotus Domino Monitoring Solutions

30. Managing Performance and Availability Enterprise Console Business Systems Manager Web Site Analyzer Service Level Advisor Tivoli Monitoring for Transaction Performance User Tivoli Monitoring for Messaging and Collaboration Web Server Tivoli Monitoring Tivoli Monitoring for Databases mySAP or Siebel Server Domino Mail Server Tivoli Monitoring for Web Infrastructure Tivoli Monitoring for Applications DB2 Tivoli Monitoring for Business Integration WebSphere Edge Server / Load Balancer zSeries Server

31. The Tivoli Storage Management Solution • Poor storage ROI • Manually-intensive storage administration • Lack of organizational accountability for storage consumption • Inability to make informed IT investment decisions • Business risks due to lack of storage and data availability IBM Tivoli Storage Resource Manager 1.1 IBM TSRM 1.1 IBM TSRM for Databases 1.1 IBM TSRM for Chargeback 1.1 IBM Tivoli Storage Area Network (SAN) Manager 1.1 IBM Tivoli Storage Manager 5.1.5 IBM TSM Enterprise Edition 5.1.5 IBM TSM for Application Servers 5.1.5 IBM TSM for Databases 5.1.5 IBM TSM for Enterprise Resource Planning 5.1.5 IBM TSM for Hardware 5.1.5 IBM TSM for Mail 5.1.5 IBM TSM for SANs IBM TSM for Space Management

32. Customer Value IBM Tivoli Storage Resource Manager • What Is It? • Improves storage ROI via comprehensive monitoring, analysis, reporting, planning and automation • Accountability via Chargeback • Views NT/2000, Solaris, Linux, Novell, AIX, Hitachi, Oracle, SQL Server, Sybase, DB2, Network Appliance, HP, IBM equipment • Ensures application availability • Simplifies storage administration • Improves ROI through efficient use of storage media

33. BusinessImpactManagement Configuration& Operations Performance & Availability Security Management Storage Management Customer’s Trust Leadership #1 Performance & Availability Security Management Storage Management

34. Access Services Enablement Policy Base Data Store Subscriber Management Tivoli Software Powers Virtualized Systems ManagementUtility Management Infrastructure Automated, Intelligent Workflow IBM Tivoli Access Manager IBM Tivoli Configuration Manager IBM Tivoli Monitoring IBM Tivoli Service Level Advisor Tivoli Data Warehouse IBM Tivoli Storage Manager

35. Tivoli for the Finance Sector Tivoli SoftwareIntelligent Management Software for an On Demand World Call To Action!

36. Call to Action • Educate yourself on Tivoli • Industry and Knowledge Calls – quick update on the latest from Tivoli • Attend Tivoli Business Partner Events – see PWSW for latest update • Tivoli Software Home Page http://www-3.ibm.com/software/tivoli/ • Tivoli Business Partner Insight http://www-3.ibm.com/software/info/insightexchange/ • Use Tivoli Business Partner Aids and Tools http://www-100.ibm.com/partnerworld/software/pwswpub1.nsf • Identify opportunities • Host a Business Partner Event for your customers See Business Partner Campaigns at: http://www-100.ibm.com/partnerworld/software/pwswpub1.nsf/docs/LMCK-55BUH7?OpenDocument

37. Identifying Customer Opportunities with Tivoli Solutions Poor service levels Heterogeneous IT environment IT staff burnout Lack of control Increasing dependence on Escalating costs of IT mission - critical operations applications Business disruptions Customers are ready for Tivoli and Business Partner solutions Increasing volume of because of downtime information or data loss Mergers and Lines of Business e - business initiatives acquisitions: need to demand better IT integrate IT services Service Level infrastructures Agreements Need to rollout a new application

38. Focus on these BIG PLAYS! Tivoli Solutions – by Business Partners – for Finance Customers Cost Take Out Operational Resilience • Configuration & Task Management • Identity Management • Monitoring & Performance Management Solutions • Storage Resource Management • Security Management • Monitoring & Performance Management Solutions • Storage Management Agile, Customer Focused Enterprise • Website Management • Identity Management • Transaction Performance Management Source: IBM Institute for Business Value analysis

39. LEAD w/ SYSTEMS MANAGEMENT Domino ships with Tivoli P&A IBM Tivoli Analyzer for Lotus Domino IBM Tivoli Monitoring for Messaging and Collaboration IBM Tivoli Configuration Manager IBM Tivoli Service Level Advisor IBM Tivoli Storage Manager for Mail Sell Tivoli with WebSphere, Lotus, DM! LEAD w/ STORAGE MANAGEMENT Next logical step • IBM Tivoli Storage Manager ** • IBM Storage Manager for Databases • IBM Storage Resource Mgr for Databases • IBM Tivoli Monitoring for Databases • IBM Tivoli Privacy Manager *** LEAD w/ SECURITY MANAGEMENT WebSphere Ships with Tivoli • IBM Tivoli Access Manager for • e-business * • Business Integration (WBI) • IBM Tivoli Identity Manager • IBM Tivoli Web Site Analyzer • IBM Tivoli Service Level Advisor • IBM Tivoli Monitoring for • Web Infrastructure • Business Integration (WBI) • IBM Tivoli Monitoring for Transaction Performance • IBM Tivoli Storage Manager • IBM Tivoli Storage Manager for • Application Servers * Limited license included with WebSphere ** Limited license included with Content Manager *** Part of HIPAA Solution

40. http://w3-3.ibm.com/software/sales/saletool.nsf/salestools/Tivoli+software$VCfeature01_13_03http://w3-3.ibm.com/software/sales/saletool.nsf/salestools/Tivoli+software$VCfeature01_13_03 Tivoli Virtual City • Take a trip to Tivoli Virtual City for a bird's-eye view of the value Tivoli software brings to businesses. Compelling industry scenarios demonstrate how Tivoli helps the following "virtual" customers meet their challenges: • A banking customer that wants to spend more time doing business -- like deploying new services -- and less time dealing with IT issues. • A large, rapidly growing distributor with four major regional centers wants to strengthen its IT management plan, optimize and develop criteria for their data protection strategy, and recover quickly from interruptions. • A government agency required to strengthen its IT security plan as part of homeland security initiatives.

41. Tivoli WW Demand Generation Campaign for Bank Back Office • Targeted at Large & Medium Banking CIO, Line of Business (LOB) & IT Manager • Focused on "Speed to Market" and "Improving Customer Service & Experience" with intelligent management software for an on demand world • Campaign Kit available! Tactics to drive attendance and demand: • Direct Mail Invitation • E-mail Follow-Up • Target Audience Profiling • Tivoli Virtual City • Tivoli Finance Solutions Brochure

42. Point products No integration Higher costs Lower productivity Lack of control No link to business Unsatisfied customers Lower ROI Point solutions..but with Integration Lower costs Higher productivity Increased control Business impact Satisfied customers Greater ROI Value of Adding Tivoli to your Deal$ Without Tivoli Solutions WITH Tivoli Solutions • MORE revenue for YOU • LESS revenue for YOU If you don’t manage IT, your COMPETITION WILL!