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Chapter 8

Chapter 8. Managing Employees’ Performance. Performance Management. Ensuring that employees’ activities and outputs contribute to the organization’s goals. Purpose Strategic Administrative Developmental . Performance Management Process. Effective Performance Management.

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Chapter 8

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  1. Chapter 8 Managing Employees’ Performance

  2. Performance Management • Ensuring that employees’ activities and outputs contribute to the organization’s goals. • Purpose • Strategic • Administrative • Developmental MGMT 422 - Chapter 8

  3. Performance Management Process MGMT 422 - Chapter 8

  4. Effective Performance Management MGMT 422 - Chapter 8

  5. Validity of Job Performance Measure MGMT 422 - Chapter 8

  6. Errors in Performance Management • Similar-to-me • Errors in distribution • Leniency • Strictness • Central Tendency • Halo & Horn MGMT 422 - Chapter 8

  7. Measuring Individual Performance • Comparative • Attributes • Behaviors • Results • Quality MGMT 422 - Chapter 8

  8. Methods for Measuring Performance MGMT 422 - Chapter 8

  9. Sources of Performance Information MGMT 422 - Chapter 8

  10. Giving Performance Feedback • Be well prepared • Create the right context for the meeting • Select a neutral location • Enable the employee to be well prepared • Ask employees to complete a self-assessment ahead of time • Select appropriate approach MGMT 422 - Chapter 8

  11. Performance Management Challenges MGMT 422 - Chapter 8

  12. Improving Performance MGMT 422 - Chapter 8

  13. Legal and Ethical Issues • Legal • Performance management processes are often scrutinized in cases of discrimination or dismissal • Ethical • Employee monitoring via electronic devices and computers may raise concerns over employee privacy MGMT 422 - Chapter 8

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