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Air Force Personal Property Enterprise: Overview and Operations Update

Join the Military and Government Affairs Panel at the Empire Ballroom at 1:30pm for a discussion on the Air Force Personal Property Enterprise, including its mission, organization, and operations update.

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Air Force Personal Property Enterprise: Overview and Operations Update

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  1. Military and Government Affairs Panel Empire Ballroom A, 1:30pm

  2. Tim Helenthal Vice Chair, International Association of Movers National Van Lines

  3. Col Cliff Altizer Commander Personal Property Activity, Headquarters, USAF

  4. Personal Property Activity Headquarters Col Cliff AltizerCommander 23 October 2016

  5. Overview • The Air Force Personal Property Enterprise • Mission/Organization • Operations Update

  6. Personal Property ActivityKey Personnel Personal Property Activity Headquarters CC Col Cliff Altizer DD Mr. Kevin Kennedy CEM: CMSgt Antoinette Buntin PPA Det 1 JPPSO-North Central CC Lt Col Todd Dyer DD Mr. John Hosley Supt SMSgt Chasity Erickson PPA Det 2 JPPSO-Northeast CC Lt Col (sel) Brent Tschikof DD Mr. Russ DePietro Supt MSgt David Walls PPA Det 3 JPPSO-South Central CC Major Mitchell Parker DD Mr. Herb Schlecht Supt SMSgt Michael Sylvester

  7. Personal PropertyAreas of Responsibility JPPSO-Northwest (Army) Mr. Art Dearen DSN: 357-8390 A joint and collaborative effort across all DoD services and the US Coast Guard Det 1, JPPSO-NC Lt Col Todd Dyer DSN: 692-9221 Det 2, JPPSO-NE (Air Force) Lt Col(s) Brent Tschikof DSN: 478-7692 PPA HQ Col Cliff Altizer DSN: 487-7078 JPPSO-Southwest San Diego, CA (Navy) OCONUS JPPSOs JPPSO-Anchorage, AK (Air Force)773 LRS/CC, Lt Col S. David WalkerDSN 317-552-2312 JPPSO JB Pearl Harbor-Hickam, HI (Navy)Mr. Rohr, DSN 315-473-7747 CPPSO-Kaiserslautern, GE (Air Force)86 LRS/CC, VACANTDSN 314-480-2128 Other: Base Log Readiness Squadrons JPPSO-Mid Atlantic (Army) COL Riley Charamie DSN: 656-0709 Det 3, JPPSO-SC (Air Force) Maj Mitchell Parker DSN 954-4201 JPPSO-Southeast Jacksonville, FL (Navy)

  8. AF PPTY Enterprise Approach • What is an Enterprise? • A unifying organizational structure that enables the execution of the strategy through its initiatives to achieve results • Produces organizational connectivity and common understanding • AF Personal Property Enterprise • AF/A4L--process owner • AF/A4LR--PPTY policy • PPA HQ--CONUS manager for AF PPTY movement • JPPSOs/PPSOs--execute back office PPTY functions • PPPOs--execute front office PPTY functions • Customers--self counsel; execute “home” PPTY functions

  9. Synergistic Enterprise Effort • Strategic • Liaises w/ HAF staff, Military Services, SDDC & TRANSCOM • Staffs packages • Publishes policy • Approves procedures, transformation initiatives • Partners with HQ PPA to transform the AF PPTY enterprise AF/A4LE • Operational • Executes PPTY operations through assigned JPPSOs • Work with MAJCOMs to influence PPSO/PPPO performance • Subject matter experts for personal property issues • Integrates programs and processes • Proposes PPTY transformation initiatives • Consolidates data from across the enterprise • Executes executive agency functions • Formulates plans for A4LR PPA HQ Integration IT & Tools Program Mgt Info Fusion Standardization Evaluation Analysis • Tactical • Manage domestic & international shipments,storage in transit and non-temporary storage • Liaise with commercial industry partners • Ensure payment for services • Ensure quality experiences • Answer questions and resolve issues JPPSOs TBD Det 1 Det 3 TBD Det 2 (PPPOs (120+ worldwide) PPPO PPPO PPPO PPPO PPPO PPPO PPPO PPPO PPPO PPPO

  10. Personal Property Activity Mission • Execute personal property movement services for Department of Defense (DOD) customers • Transform Air Force personal property enterprise to ensure a quality relocation experience for every customer • Work within statutory and policy guidance • Defense Transportation Regulations (DTR) • Rules and contracts established by the US Army’s Surface Deployment and Distribution Command (SDDC) • Air Force supplemental policy AFI 24-501 established by AF/A4LR, Personal Property Policy Branch • Perform delegated personal property executive agency functions • Educate AF movers on their entitlements and responsibilities

  11. AF CurrentOrganizational Structure • Improved management structure • PPA HQ Commander billet • Rates CONUS JPPSO Commanders • Expands cooperation among JPPSOs • Builds common processes, metrics and systems for CONUS stakeholders • Builds a redundant customer support network • Assists AF/A4L staff by integrating correspondence from CONUS JPPSOs HQ USAF/A4L Director of Logistics AF/A4L Staff: PPTY Policy, Budget, Manpower USAFE (Europe) PPA HQ PACAF (Pacific) PPSO 3 LRS JPPSO ANC Det 1 JPPSO NC Det 2 JPPSO NE Det 3 JPPSO SC 435 LRS CPPSO K-TOWN PPSO PPSO PPSO PPSO PPSO PPSO PPSO PPPO Owned PPPOs Owned PPPOs Owned PPPOs PPPO PPSO MAJCOM PPPOs MAJCOM PPPOs MAJCOM PPPOs PPPO

  12. PPA HQ Organization HAF/A4L Brig Gen Johnson • AF JPPSOs report directly to the PPA HQ Commander • Three divisions within PPA HQ • Personal Property Operations • Personal Property Entitlements • Resources and Requirements Direct control over: Det 1 – JPPSO-NC Det 2 – JPPSO-NE Det 3 – JPPSO-SC Commander Col Altizer Deputy Director Mr Kennedy Personal Property Entitlements Division Mr Davis Resources and Requirements Div Mr Hearn Personal Property Operations Division Mr Phillips Analysis and Integration Branch Mr Teel Resources Branch MSgt Pitre Excess Cost Adjudication Branch Ms Griffin Compliance and Training Branch Mr Reese Systems Branch MSgt Mastin Customer Service Branch MsGoffigan

  13. PPA HQValue Added • Standardized work processes at CONUS JPPSOs • Standard Operating Procedures (SOPs) • Improved communication across the enterprise • PPA HQ Advisories • Integrated support to AF CONUS JPPSOs • Performance reports, awards & decs, resources, deployments • Integrated roll out of Defense Personal Property System (DPS) • Over 120 AF PPSOs/PPPOs around the world • Created new PPTY computer-based training (CBT) course • Rolls out FY12 • Mandatory for all AF traffic management enlisted and civilian personal property professionals (from base to PPA HQ level)

  14. PPA HQStandardized Operating Procedures Goal: Standardize processes at all AF PPTY offices Integrates best practices fromacross three AF JPPSOs Forms the basis for internalcompliance inspections SOPs located on SharePointhttps://lackland.eis.aetc.af.mil/hqppa/projects/SOPs/default.aspx

  15. PPA HQAdvisories August 30, 2010 PPA-10-0094 Subject: Prohibited Weapons in HHG Shipments to United Kingdom Purpose: To notify MAJCOMs, JPPSOs, PPSOs, and PPPOs that swords, knives, and related weapons are prohibited in the United Kingdom and are not to be included in HHG shipments destined for the U.K. Be Advised: The United Kingdom continues to have problems with customers shipping swords, knives, and related items in their HHGs, believing that swords and knives which are part of trophies or gifts, or are considered collectibles, are exempted from customs requirements. This is inaccurate information and any sword, knife, or similar weapon described in the PPCIG as prohibited will be confiscated by customs officials. Refer to attached excerpt from the PPCIG for more information. Action: All PPPOs/PPSOs are to ensure that members/employees PCSing to the United Kingdom are briefed on the restriction/prohibition of swords, knives and related weapons in their HHG. Also, ensure counselors emphasize to members/employees that failure to fully adhere to UK guidance may result in punitive actions and costs of corrections (storage, reshipment, disposal) being borne by the owners (members/employees). POCs: 3 AF/A4, email: 3af.a4@mildenhall.af.mil Expiration: N/A August 26, 2010 PPA-10-0093 Subject: DD Form 2278,Block 4h “Paying (AFO/F&AO)” Purpose: To notify MAJCOMs, JPPSOs, PPSOs, and PPPOs that DPS is printing incorrect information in block 4h of the DD Form 2278. Be Advised: DPS is printing inaccurate information in block 4h of the DD Form 2278. This has caused unnecessary handling of PPMs which delays payment for the member. Below is a temporary method to ensure that members and PPPOs do not forward PPM paperwork to the incorrect Finance office. The below work-around will not apply to self-counseled PPMs, as members who self-counsel print out their own forms. Action: All sites are to place stickers/labels that state “Local Financial Services Office (FSO)” over block 4h of the DD Form 2278 prior to giving members copies of the form. POCs: PPA HQ – Personal Property Solutions, email: hqppa.psi.pps@us.af.mil Expiration: N/A PERSONAL PROPERTY ACTIVITY HEADQUARTERS ADVISORY PERSONAL PROPERTY ACTIVITY HEADQUARTERS ADVISORY PERSONAL PROPERTY ACTIVITY HEADQUARTERS ADVISORY PERSONAL PROPERTY ACTIVITY HEADQUARTERS ADVISORY September 8, 2010 PPA-10-0097 Subject: Scheduled DPS Outage for Version 1.4.03 Release Purpose: To inform MAJCOMs, JPPSOs, PPSOs, and PPPOs that DPS will undergo a scheduled outage beginning at 2100 CT 8 September and ending at 0700 CT 9 September in order to release DPS version 1.4.03. Be Advised: The DPS JPMO has issued a statement that DPS will be undergoing a scheduled 10-hour outage this evening, 2100 (CT) 8 September to 0700 (CT) 9 September 2010, to push version 1.4.03 into production. This release contains an enhancement of the DPS to TOPS data transfer functionality in support of NTS, DPM and LM. This capability has not completed testing and is pending Service assessment which is in progress. PPSOs/PPPOs should not use this functionality until advised. The month of September has a number of build releases and change activities that are being planned for the weekends of 11, 18, and 25 September. These are limiting timeslots to deploy software releases and other maintenance and upgrade activities required for system maintenance and functionality improvements. Action: All sites must ensure that personnel are aware of the scheduled DPS outage. JPPSOs/PPSOs/PPPOs must NOT use this new functionality (NTS/DPM/LM) until advised by this office. POCs: PPA HQ – Personal Property Solutions, email: hqppa.psi.pps@us.af.mil Expiration: N/A September 2, 2010 PPA-10-0096 Subject: Updated SIT PPM Cost Generating Tool Purpose: To provide MAJCOMs, JPPSOs, PPSOs, and PPPOs with an updated version of the SIT PPM Cost Generating Tool. Be Advised: The attached Cost Generating Tool has been modified to include shipments under 1,000lbs. Action: PPPOs/PPSOs using the SIT PPM Cost Generating Tool must replace the previous edition with attached current version. POCs: PPA HQ – Personal Property Solutions, email: hqppa.psi.pps@us.af.mil Expiration: N/A • Does not replace or eliminate the SDDC Advisory • Tool to advise the Air Force PPTY community • Entitlement changes • Procedural changes/updates • News flashes • Targeted to all individuals performing PPTY functions throughout the Air Force • Advisories transmitted via email • Also available through AF SharePoint Public Resource Center

  16. Overview • The Air Force Personal Property Enterprise • Mission/Organization • Operations Update

  17. Total Air Force Shipments

  18. Questions?

  19. Charles Olden U.S. Department of State

  20. Transportation and Travel Management Division Charles Olden Branch Chief, Transportation Operations Washington, DC Department of State 21 21

  21. What do we do? The Department of State Transportation Division supports customers worldwide. Our clients, both overseas and domestic, are primarily Department of State Foreign and Civil Service employees, but they may also be members of other U.S. Government Agencies involved in foreign affairs and operations. The Department of State (DOS) maintains approximately 262 diplomatic and consular posts. 22 22

  22. Locations E.L.S.O. D.A. Seattle D.A. N.Y. D.A. BALTIMORE DC HQ. Brownsville D.A. Miami 23

  23. International Shipping Methods • Transportation Operations utilizes two methods for the shipment of Household Effects: • The preferred method is the • International Through Bill of Lading Program (ITGBL) • The alternate method of shipping is the • Direct Procurement Method (DPM) 24 24

  24. Why is the ITGBL method preferred? • Cost effective • Fiscal responsibility and accountability • Visibility • Overall best value in today’s economy • Insurance • Replacement valuation included • Maximum liability is $8.50 times the net weight of the shipment; caps at $153K for an 18,000 Lb shipment 25 25

  25. Important Quality Elements • The ITGBL program is divided into four critical quality elements • Performance of physical services • Established Transit Times (RDD) • Reporting Requirements • Communications • TSP is expected to meet all critical elements 26 26

  26. Performance Metrics Customer Satisfaction Surveys Missed RDD analysis Issue Log for recording all service failures and successes Inspection teams in the DC area Response to service failures and challenges Claims report 27

  27. Best Value All DOS contracts and tenders of services require service providers to meet both low cost and high quality. 28

  28. Destination Agents • Throughout the year we receive changes to the list of agents from all Posts. We consolidate this list once a year and provide it to GSA for inclusion in the RFO. • Contact the Embassy or Consulate if you are a local, or overseas agent, interested in doing business as an origin or destination agent for DOS door to door shipments. • Overseas agents that are not on the GSA RFO under section 9 cannot be utilized for State shipments. 29 29

  29. Direct Procurement • Local Pack and Crate/Long Term Storage Contract (Newly Awarded) • Out of Town Pack Tender • 3 Airfreight Tenders • 3 Drayage Tenders Freight\Vehicles • Consolidated Receiving Point Contracts at each Despatch Facility 30 30

  30. 2016 In review • Personnel Changes: • Charles Olden filled Chief of Transportation Operations • Chief of Traffic Management is currently Vacant • Chief of Contracts was filled by Heather Dodd • Bertha Turner is now working with the DOS Regional Logistics Center • Section Chiefs for Operations will be named soon 31 31

  31. Stay tuned... Anything new for 2017? For additional information or questions you can reach me at OldenCW@State.gov. 32 32

  32. Kim Chancellor Traffic Management Specialist, GSA

  33. International Association of Movers (IAM)54rd Annual Meeting & Expo October 23, 2016 Military & Government Affairs Panel “Unmasking the Future of Global Moving & Mobility”

  34. That’s interesting -

  35. Agenda • CHAMP Program Data • 45-Day extension of current rates • New Domestic Tariff • TSP Re-Certification Process • HTOS News

  36. CHAMP Program MetricsFiscal Years 2015 - 2016 CHAMP – Centralized Household Goods Traffic Management Program HHG – Household Goods UAB – Unaccompanied Air Baggage POV – Privately Owned Vehicles

  37. Extension of CHAMP Rates FOCUS: Domestic Restructured GSA Tariff 500A Current Rates Extended: 12/15/2016 Rate Filing Window: 9/14 – 10/27/2016 New Rate Effective Date: 12/16/2016 Supplemental Filing Window: 2/1 – 3/13/2017 Rate Effective Date: 5/1/2017 Other Issues: Household Goods Tender of Service (HTOS) Update Lead time for any issues experienced Provide agencies enough time to establish internal processes of assigning traffic lanes

  38. Visual Time Line May 1 – Oct. 31 Dec 16 Effective Date New Effective Date 45 Day Extension Supplemental Filing Mar 13 August Nov 1 Dec 15 Feb 1 Oct. 27 Rates Due 2017

  39. GSA’s Domestic 500A Tariff • Highlights: • Most charges have been increased in the new tariff (line haul, accessorials). • Inclusion of Origin Service Charge & Destination Service Charge. • *elevator service • *stair and long distance carries • *ATC (additional transportation charges) • *Individual charges will no longer apply to these services. • Exceptions: • Specific agencies identified in GSA’s annual Request for Offers (RFO) are not to be charged for OSC/DSC. • Contain specific criteria to enable TSPs to file rates which are all inclusive of various transportation services.

  40. GSA’s Domestic 500A Tariff • Highlights: • Unless otherwise noted, all transportation and storage charges are to be based on either the origin address or destination address as identified on the Bill of Lading. • Full packing and unpacking have replaced individual per carton packing/unpacking and Max-pack. • Adding the option for TSPs to use containers for shipping household goods. • Adding Unaccompanied air baggage (UAB) to Canadian shipments.

  41. Shuttle Service: • Clarified: Item 33 / Item 125 • Shuttle service: Identified as a truck-to-truck transfer • Use of smaller equipment only: should only be used for rare or unique circumstances when it will best meet the needs of the agency. • Written request to the agency identifying the specific reason for using smaller equipment • Request must be approved prior to the performance of the service • Other documentation requirements are contained within the RFO, the 500A tariff, and the updated HTOS.

  42. Certified Weight Tickets: Clarified: Certified as defined in 49 CFR 375.103 “…any scale inspected and certified by an authorized scale inspection and licensing authority, and designed for weighing motor vehicles, including trailers or semi-trailers not attached to a tractor, or designed as a platform or warehouse type scale.” Containerized shipments or shipments weighing 1,000 pounds or less, may be weighed on a certified platform or warehouse scale prior to loading for transportation or subsequent to unloading.

  43. Certified Weight Tickets: All weight tickets must be signed by the Weigh Master performing the weighing and must include the following information: 1. The complete name and location of the scale; 2. The date each shipment was weighed; 3. Identification of the weight entries (tare, gross, and/or net weights); 4. Company or TSP identification of the vehicle; 5. Owner’s last name as it appears on the Bill of Lading; and 6. The TSP’s shipment registration or Bill of Lading number.

  44. HTOS Update • Background: • August 2010 version • Coincide with new 500A tariff • Add missing items • Clarify current language • Process: • Lengthy • ERRC personnel • Legal concurrence • December 16, 2016 effective date

  45. HTOS Update • Provisions Under Review: • Added One-Time-Only (OTO) language • Removed Option 3 for uploading 3080s • Added TSP Certification • Updated to Full Pack/Unpack • New provisions for containerized shipments • Separation of shuttles and use of small equipment • Updated Customer Satisfaction Index (CSI) language • Shipment report formatting field changes/updates for OTO reporting

  46. Re-Certification of CHAMP TSPs The basis of TSPs re-certifying in CHAMP is 2-fold: • to determine how each TSP is handling shipments • to ensure each CHAMP TSP is educated on the HTOS & recent changes to the program

  47. Re-Certification Process Occur in 2 phases: • once contacted, TSP will provide GSA with information on how it is handling shipments under CHAMP (HHG common carrier, freight forwarder, agent for van line, etc.) • each TSP will be provided a questionnaire geared towards recent changes/updates

  48. Re-Certification Process • What I Do Know - Updated • Approximately 50 questions • Questions will be T/F or multiple choice • Tests/questions will differ • Questions based on new HTOS/tariff • Required score of 100% • Consequences for incompletion • Notices to begin going out after • HTOS is published (12/16/16)

  49. Quick Items to Note • All rates are due October 27, 2016 by 10 PM Central time. • As of January 1, 2017 GSA will no longer accept electronic 3080s (Household Goods Carrier Evaluation Report) to be batch uploaded by a TSP. • GSA’s Acquisition Gateway: a 1-stop shop for Government-wide information related to all stages of acquisitions; marketing research, pricing, contract vehicles, communities of practice and program management. • Public access is available at: hallways.cap.gsa.gov • New UAB calculation tool

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