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Case management - why. Promptness Accountability Reduces corruption Statistics for better management. Case management – key issues. Start with analysis Develop strategic plan Involve users in development Anticipate resistance Continual process Security of IT systems
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Case management - why • Promptness • Accountability • Reduces corruption • Statistics for better management
Case management – key issues • Start with analysis • Develop strategic plan • Involve users in development • Anticipate resistance • Continual process • Security of IT systems • Access to information
Donors • Beneficiaries • Knowledge • Coordination • Stay involved • Stimulate evaluation