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Healthcare Policy Maker. Claudette D. Johnson Grand Canyon University Nursing and Leadership Management NRS-508 May 2, 2012. Servant Leadership. Ability to listen & truly understand Keep open mind, hear without judgment Deal with ambiguity & complex issues
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Healthcare Policy Maker Claudette D. Johnson Grand Canyon University Nursing and Leadership Management NRS-508 May 2, 2012
Servant Leadership • Ability to listen & truly understand • Keep open mind, hear without judgment • Deal with ambiguity & complex issues • Believe that sharing challenges and asking for input is more important than personally providing solutions • Be clear on goals, directing without ordering • Be a servant, helper, & teacher first, leader second • Think before reacting • Choose words not to damage those being led • Ability to use foresight & intuition • Seeing things whole and sensing relationships and connections Marquis & Huston, 2009
Professional Memberships Memberships: • American Organization of Nursing Executives • Illinois Organization of Nurse Executives • American Association of Critical Care Nurses • Illinois Coalition of Nurse Resources • Sigma Theta Tau International: Honor Society for Nursing Boards and Committees: • Hospice of Northern Illinois - Board of Directors • Illinois Organization for Nurse Executives - Board of Directors / President-Elect • Illinois Coalition for Nursing Resources - Board of Directors • Nursing Spectrum: A Gannett Company - Advisory Board • McKesson Clinical – Advisory Board 2006-2009 • Sate of Illinois Nurse Practice Act Task Force 2006-2007 • MCHC Workforce Taskforce; Co-Chair • MCHC Nursing Subcommittee • NRC Picker Institute Editorial Board • Illinois Team: Workforce Development • ANCC Magnet Designation Appeals Panel • Joint Commission’s Accreditation Appeals Panel • Power of Nursing Leadership Host Committee University of Illinois 2006-2010 ~ Personal communication, Dale Beatty, November 19, 2010
Employment History • Executive Vice President- Hospital Operations/Chief Nursing Officer- Northwest Community Healthcare, Arlington Heights, Illinois May 2005- present • Vice President Patient Care Services & Chief Nurse Executive- St. Francis Hospital and Healthcare, Blue Island, Illinois July 2001- May 2005 • Director, Cardiac, Vascular and Emergency Trauma Services & Interim Director, Medicine & Oncology/Palliative Care and Home Hospice, Northwestern Memorial Hospital, Chicago, Illinois 1999-2001 • Director, Cardiac, Vascular and Emergency Trauma Services Northwestern Memorial Hospital, Chicago, Illinois 1995-1999 • Manager, Cardiac Catheterization Laboratories, Northwestern Memorial Hospital, Chicago, Illinois 1993-1995 • Interim Manager, Neurosurgical Intensive Care Unit, Northwestern Memorial Hospital, Chicago, Illinois 1992-1993 • Clinical Nurse Manager, Cardiac Surgical Intensive Care Unit, Northwestern Memorial Hospital, Chicago, Illinois 1990-1994 • Assistant Clinical Nurse Manager, Northwestern Memorial Hospital, Chicago, Illinois 1989-1990 • Staff/Charge Nurse, Cardiac Surgical Intensive Care Unit, Northwestern Memorial Hospital, Chicago, Illinois 1988-1989 • Staff/Charge Nurse, SICU/MICU, Chicago Lakeside Veteran’s Administration, Chicago, Illinois 1986-1988 • Staff Nurse/PCA, Open Heart/Vascular Step Down/ Cardiac Telemetry, Riverside Methodist Hospital, Columbus, Ohio 1985-1986 ~Personal communication, Dale Beatty, November 19, 2010
Motivation “I feel completely blessed to be in nursing” ~ Personal communication, Dale Beatty, November 19, 2010
Mentoring Mentorship and support is important no matter where you are professionally within an organization. http://www.cartoonstock.com/directory/m/mentor.asp
Challenges/Obstacles http://www.upstartsmart.com/magazine/managing-employee-conflict.html
Serve We seek not to lead but to serve first and find that in serving, our greatest influence is leading.Benjamin Lichtenwalner
References Hakala, D. (2008, March 19). The top 10 leadership qualities. HR World. Retrieved from http://www.hrworld.com/features/top-10-leadership- qualities-031908/ Jooste, K. (2004). Leadership: a new perspective. Journal of Nursing Management, 12(3), 217-223. Retrieved from http://angel02.gcu.edu/section/default.asp?id=704017 Lichtenwalner, B. (2010, November). The modern servant leader: Servant leadership manifesto. Servant Leadership and Technology. Retrieved from http://modernservantleader.com/servant-leadership/servant-leadership-manifesto/ Marquis, B. L., & Huston, C. J. (2009). Leadership roles and management functions in nursing: Theory and application (6th ed.). Philadelphia, PA: Lippincott, Williams, & Wilkins. Mind Tools.com. (n.d.). Leadership styles. Retrieved from http://www.mindtools.com/pages/article/newLDR_84.htm Northwest Community Hospital. (2010). About NCH: Mission & Values. Retrieved from http://www.nch.org/about/mission-vision.php Syque. (2007).Leadership. ChangingMinds.org. Retrieved from http://changingminds.org/disciplines/leadership/leadership.htm