Job Scoping, Heuristic Redefinition, and Nine Boxes

1. Job Scoping,Heuristic Redefinition,and Nine Boxes Robert Monroe Innovative Product Development February 8, 2011

2. By The End Of Class Today, You Should: • Be able to apply the Job Scoping technique to explore the underlying issues that your JTBD addresses (focusing up) as well as the detailed, ancilliary jobs you may need to consider to successfully address your JTB • Be able to use Heuristic Redefinition to place your JTBD in context and explore the interactions that the JTBD you have identified, as well as solutions you are considering, have with the rest of the world • Be able to use the Nine Boxes technique to understand the context (past/present/future, subsystems/systems/supersystems) in which your JTBD lives

3. Phase 1: Identify The Opportunity Identify Understand Conceptualize Realize Launch* • Goals: • Identify and evaluate a set of promising Product Opportunity Gap (POG’s) • Choose the most appropriate POG to move forward with • Primary results: • Product opportunity statement (hypothesis) • Initial scenario that illustrates the opportunity Source: Cagan and Vogel, Creating Breakthrough Products, [CV02] Chapter 5.

4. Discussion: Challenge Problem 1 • What made this exercise: • Easy or hard? • Interesting or boring? • Frustrating or pleasant? • Did you find it challenging to focus on your customers’ needs, and their Jobs To Be Done without jumping to propose solutions? • Why do you think that is? • Key idea: it takes discipline and practice to focus on your customers’ challenges, problems, needs, wants, and desires rather than the product or service you hope to sell them!

5. Some Thoughts On Challenge Problem 1 • Practice, practice, practice • De-emphasizing finding solutions is intentional • Simple is better than complicated • Outcome expectations: • It is more important to give a clear, simple statement of what the expected/desired outcome is, than it is to follow the format for writing these statements too strictly • Value Analysis Graphs: • The vertical axis should probably be something like “High, Medium, Low” instead of a [0..1] scale • The gaps that you are looking for are places where current practice is far away from the ‘perfect world’ solution

6. Job Scoping Analysis

7. Jobs Scoping Analysis • Goals: • Refine your JTBD to something more specific, or more general • Identify additional JTBD’s related to the original • JTBD analysis steps • List current focus – state JTBD • Identify barriers (focus down) • Develop new jobs (lower level, more specific) • Identify reasons (focus up) • Develop new jobs (higher level, more general) • Determine your project focus Source: [SSD09] pages41-43.

8. Job Scoping Worksheet Source: [SSD09] page 41.

9. Exercise: Job Scoping • Use the Job Scoping technique and worksheet to identify new jobs, with both broader and more narow foci for the following JTBD: • Record images from vacations to share with friends

10. Heuristic Redefinition

11. Heuristic Redefinition Analysis • Goal: to understand the context in which the Job To Be Done is currently handled, and identify important related (ancilliary) Jobs To Be Done • Visual technique to identify the context/system in which the job takes place, and all factors that affect the customer’s efforts to do the job • Heuristic Redefinition steps • Visualize the overall system and its elements • Label system elements and how each relates to the JTBD • Create a problem statement for each element identified • Pick the best elements for innovation Source: [SSD09] pages 27-35.

12. Exercise: Heuristic Redefinition • Use the Heuristic Redefinition technique and worksheet to visually map the context and system used in the current world to complete the following JTBD: • Record images from vacations to share with friends

13. Pick The Best Elements For Innovation Source: [SSD09] page 32.

14. Nine Windows Analysis

15. Nine Windows Analysis • Goal: much like Heuristic Redefinition, the goal with nine windows analysis is to understand the context in which the Job To Be Done is currently handled, and identify important related (ancilliary) Jobs To Be Done • Structured technique in which you look at a JTBD in the context of all permutations of time (past, present, future) and scale (subsystem, system, supersystem) • Nine windows steps • Prepare the nine windows grid • Fill in the JTBD in the center box (can also use an innovation opportunity not expressed as a JTBD) • Identify Super-system and Subsystem for curent state (and time) • Determine the past and future for current state • Complete the grid – fill in the four corners to show how it could be • Reassess your opportunity Source: [SSD09] pages 27-39.

16. Nine Windows Analysis Grid

17. Exercise: Nine Boxes • Use the nine boxes analysis technique and worksheet to evaluate the context of the following JTBD: • Record images from vacations to share with friends

18. Final Exercise

19. Final exercise • Use the following techniques to expand your exploration of the JTBD you selected for challenge problem 1: • Job scoping • Heuristic redefinition • Nine boxes • Be prepared to share with the class

20. Wrap Up

21. References [SSD09] David Silverstein, Philip Samuel, Neil DeCarlo, The Innovator’s Toolkit, John Wiley and Sons, 2009, ISBN: 978-0-470-34535-1.