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The spoken words remain IP and Video Telephony Recording from TC & C

The spoken words remain IP and Video Telephony Recording from TC & C. Anthony Vago, Sales Manager TC & C, Hungary. TC & C and Cisco Systems. Leading regional provider of advanced solutions for IP based telephony and contact center systems

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The spoken words remain IP and Video Telephony Recording from TC & C

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  1. The spoken words remainIP and Video Telephony Recording from TC&C Anthony Vago, Sales Manager TC&C, Hungary

  2. TC&C and Cisco Systems • Leading regional provider of advanced solutions forIP based telephony and contact center systems • Cisco Software Integrator Partnervalue added reseller of ICSG (eg. IPCC Enterprise) product line in Hungary • Cisco AVVID Partner (Architecture for Voice, Video and Integrated Data) • TC&C's CARIN is verified as a Cisco Compatible solution.

  3. What is the AVVID Partner Program? The Cisco AVVID Partner Program extends the value ofcustomer networks by enabling complete solutions • Promote a standards-based, open architecture • Accelerate the deployment of business applications • Easier to integrate • Faster to deploy • Verified solution • Coordinated support

  4. CARIN Overview Presentation_ID 4 4 4 © 2003, Cisco Systems, Inc. All rights reserved.

  5. CARIN Overview • Call recording solutionfor Cisco IP Telephony systems • „Cisco Compatible” product • Full Cisco CallManager support • Centralized multi-site call recording • Video telephony recording NEW

  6. CARIN Highlights • Replay at any time and from any location • Unique and effective functions • Multi-level access control • Stereo recording • Cisco IP phone services support • Enhanced storage management • Multiple recording modes • Full, On-demand, Selective, Partial • Security • Open interfaces for easy integration • Flexible and scalable capacity

  7. CARIN Benefits Presentation_ID 7 7 7 © 2003, Cisco Systems, Inc. All rights reserved.

  8. Centralized multi-site recording • Deploy ONE system for all sites and departments • Centralized archiving • Centralized management • Authenticated access from any desktop

  9. Increased Productivity • CARIN Cisco IP phone service (XML applications) • enable customers to highly increase productivity and exploit their investments in Cisco IP telephony infrastructure • Activate a function by pressing only a phone button • Available functions • On demand recording • Mark calls as private • Mark calls as important • Attach notes to calls from a predefined list • Send recorded calls in email

  10. Enhanced Security • Security of recorded calls and the system is ensured by a number of special features

  11. Seamless Integration • CARIN provides open interfaces for easy connection to any 3rd party software solution. • CARIN provides computer-telephony integration (CTI) superseding expensive CTI products or custom development. • Integrating CARIN into 3rd party applications provides functions like: • Initiating on-demand recording through the external application. • Sending last recorded call (URL) by email. • Access recorded calls from external application by one click. • Providing data for further call analysing, reporting and quality management. CARIN has been successfully integrated into SAP CRM, Peregrine Service Center, Cisco IPCC Agent Desktop.

  12. Reduced Costs • CARIN is a software based solution running on industry standard PC servers with widely used operating systems. • No need for expensive proprietary hardware equipment or additional devices. • Fully centralized management. • Leverage existing and future functions of underlying Cisco IPT. • Open for integration. Not a black box. • Sophisticated licensing schemes to provide cost effective solutions for SMBs. • Competitively priced.

  13. CARIN Success Stories Presentation_ID 13 13 13 © 2003, Cisco Systems, Inc. All rights reserved.

  14. Success Story - ING ING Group (Bank, Insurance Co. and Pension Funds) Hungary is a member of the Dutch ING Group “CARIN provides a cost-effective call recording solution for 3 different departments on a single infrastructure.”Attila KissIT Manager, ING • CCM with 1000 IP phones, recording selected extensions • 3 virtual call recording systems on one platform. • Easy integration with existing SAN environment. • Reduced management costs. • Joint project with Getronics.

  15. Success Story - MOL MOL – Hungarian Oil and Gas plc • leading integrated oil and gas group in Central and Eastern Europe and the largest company in Hungary by sales revenues • Cisco IPCC solution with 65 seats • Provides call recording functionality for 6 separated divisions on a single platform. • Recording agent calls throughout the country. • CARIN Desktop applications on Agent workstations. • Distributed CARIN deployment with 65 Local Recorder components. • SAP CRM and Peregrine Service Center integration. • Joint project with IBM. • Cisco Navigator Innovation Award 2004.

  16. Thank you! www.tcc.hu Please visit us at stand E40F

  17. Q and A Presentation_ID 17 17 17 © 2003, Cisco Systems, Inc. All rights reserved.

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