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Hi-Touch Healthcare

Hi-Touch Healthcare. PASSION FOR THE JOB AND POSSITIVE ATTITUDE. WHAT TO EXPECT IN THIS PRESENTATION. Overview of Happiness Happiness in the workplace Recognizing Positive and Negative Behavior Activity “Who, Me?” Activity Strategies for Renewal What Made or Makes You Passionate Activity

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Hi-Touch Healthcare

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  1. Hi-Touch Healthcare

  2. PASSION FOR THE JOB AND POSSITIVE ATTITUDE

  3. WHAT TO EXPECT IN THIS PRESENTATION • Overview of Happiness • Happiness in the workplace • Recognizing Positive and Negative Behavior Activity • “Who, Me?” Activity • Strategies for Renewal • What Made or Makes You Passionate Activity • Personal Stories: This Is Why We Do What We Do

  4. Happiness • Happiness – pleasant mood and emotions, positive well-being, and positive attitude • Happiness is highly valued in most societies • A feeling of happiness is a fundamental human experience

  5. Happiness in the Workplace • Is influenced by: • Short lived events • Staffing, daily work load, patient acuity, etc. • Chronic conditions of the job • Task – repetitive tasks such as documentation • Organization – policies and procedures, job requirements, JCAHO

  6. Happiness in the Workplace • It is also influenced by: • Attributes of one’s personality and personal life • Appropriate “fit” in the organization • Working environment – immediate peers, supervisors, administration Fisher (2009)

  7. Activity #1 Recognizing Positive and Negative Behavior • What do you see where you work? • Positive? • Negative?

  8. Work EnvironmentLet’s See How You Did!! • Positive Work Environment – employees who have: • Positive attitudes • Passion for the job • Commitment to the organization • Motivation • Optimism

  9. Work EnvironmentLet’s See How You Did! • Positive Work Environment – employees who are… • Engaged • Enthusiastic • Dedicated • Focused • Productive • Inspiring • Caring

  10. Work EnvironmentLet’s See How You Did! • Negative Work Environment – employees who are: • Dissatisfied • Unorganized • Angry • Lacking in motivation • Not a team player • Unproductive • Bored • Mean

  11. Activity #2“Who, Me?” • Who Do You Work With? • Who are You?

  12. Strategies for Renewal(Benest, 2006) • Have the courage to reflect: • What are the values that attracted me to this profession? • Am I fulfilling those values? • What gives me meaning within my community? • What gives me meaning within the organization? • What is lacking? • Where do I add value?

  13. Strategies for Renewal • Take Some Risks When Making Changes: • Initiate a bold project • Is it time for a change? • Involve others in an improvement project • Ask others what changes they would like to see in their workplace • Schedule a work meeting to discuss vision in a non-work environment (park, etc.)

  14. Strategies for Renewal • Reignite your lust for lifelong learning – “Shake Things Up”: • Take on a new role • Read literature about your career • Join a community organization • Travel to a different culture or country to do international service • Take a class outside of your specialty area

  15. Strategies for Renewal • Create a Passion Project: • What are you passionate about? Can be inside our outside the work environment • Given your values, interests, and talents , what would your passion project be? • Share and celebrate your project!

  16. Strategies for Renewal

  17. Activity #3 What Made or Makes You Passionate About Your Career? • Why did you choose you career? • Are you passionate about your career?

  18. Personal StoriesThis is Why We Do What We Do • Stories remind us of why we come to work everyday. • We REALLY do this because we want to help others • Here are some stories…

  19. Stories - anonymous “One thing that keeps happening every time I work is that the patients tell me what a good nurse I am. These compliments really keep me charged. This convinces me that nursing is not all about the medications you give or the procedures you perform. It’s about listening to your patients and making them smile. I never leave a patient room without making them laugh or smile, even when I’m in a hurry.”

  20. Stories - anonymous “Years ago, I was working an overnight shift in a nursing home with over 50 residents. One of the women living there had night terrors. Her confusion and fear touched my heart as I tried to imagine experiencing her quality of life. I discovered that she would calm down and return to sleep if I spent 10-15 minutes talking to her. I discovered that if I came to work 20 minutes early to sit with her, hold her hand and talk with her, she would sleep peacefully the whole night through. That is what I did, twenty minutes a day, five days a week.”

  21. Stories - anonymous “It’s a great day when you hear a ‘thank you,’ but it’s a wonderful day when you hear ‘There’s the nurse that saved my life.’ Lately, I have heard that a lot from people at work. I work in a prison staffed with 158 officers and 42 ancillary staff. Approximately three months ago, an officer came to the medical department with chest pain, elevated b/p, and classic symptoms of a heart attack. I insisted on calling an ambulance to send him out for evaluation at the ER. He declined. I went to the captain and was told I couldn’t force him to go by ambulance. 

  22. Continued . . . They called a Code 3 in the lobby of the jail. I responded with the crash cart and two other staff, only to find the officer on the floor. He collapsed before he got to the front door. I, along with another LPN and a medical assistant, obtained vital signs and an EKG, and sure enough, it showed a heart attack. When the paramedics got to the scene, they shipped him to the cardiac unit in the ICU. He received three stents and returned to work two months later. About eight days after his return, he came to medical and had similar symptoms but more fatigue, weakness, and some odd findings, like a mild rash around the arms and chest area, and a congested feeling in his chest. 

  23. Continued . . . I informed him that since his stent placement was only eight weeks old, we had to ship him by ambulance to the ER to find out if his stents were blocked or if he was allergic to something (medications) that they had put him on post-op. He again declined my ambulance ride to the ER. Another emergency to the lobby, and again, he was on the floor. This time he was completely out of it, confused. His respiratory rate was odd, first minute it was 24, second minute it was 6-8. The medics came, and I gave them the vitals and the EKG strip which showed another infarct. ICU for him once again. 

  24. Continued . . . Yesterday- three months after this second collapse – the officer returned. He stopped me in the hallway, gave me a big hug and said, ‘Thank you for saving my life. Sorry I was such a bullheaded man.’ There are many rewarding days in nursing but to hear those words ‘thank you for saving my life’ makes your skin get goose bumps and brings a smile to my face! Every day is a great day to be a nurse. You can make a difference. It’s a rewarding job. I wouldn’t want to be anything else!”

  25. Activity #4Personal Stories

  26. Thank You!! Questions? Comments?

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