Travel Program Overview

1. Travel Program Overview UCG Travel Department • Assists Travelers • Questions/issues • Management reporting • Policy monitoring • Emergency tracking • Travel supplier management • Coordinate corporate savings programs qualifying trips (i.e. airfare exceeds $500) UCG Dedicated Travel Agency • World Travel, Inc • Offers online booking through Cliqbook • UCG agent team to assist by telephone • Available 24 hours a day 7 days a week • Provides assistance when booking online • Assists with questions or issues • Checks for lower fare options on all tickets (booked online or by telephone) Online Booking Tool • Cliqbook (Concur) • Best in class • Easy to use • Familiar look and feel of leisure Web sites • Access to Web fares • Simple process to book air, car, and hotel • Trip library (upcoming and past trips) Travel Web Portal • www.ucgtravel.com • Access to your traveler profile • UCG corporate travel policy • Access the online booking tool • Link to frequently used traveler Web sites • UCG office directory • Travel industry update • Travel program overview & FAQ

2. Important Tips • Book all single destination trips online – access the online booking tool at www.ucgtravel.com • Book as far in advance as possible • Call UCG’s travel agency for questions and to book complicated, multiple destination trips • UCG Internal Travel Department will assist you with special requirements (meetings, groups, policy, and trips with fares over $500, etc.) • Call World Travel to cancel or change reservations (whether originally booked online or by telephone) • Air, car and hotel will be direct billed to UCG

3. UCG Travel Policy Key Points • Select the lowest available airfare, considering all options including, non-refundable tickets, connections and/or alternative airports • Limit changes that incur additional cost • Car rentals should be booked through Avis and Budget unless not available • Contact the Corporate Travel Department if your flight exceeds $500 • Business travel must be purchased through World Travel either online at www.ucgtravel.com or by telephone at 1-888-602-6534 • Review the complete travel policy prior to travel. Policy is available at www.ucgtravel.com: click on

4. Go to www.ucgtravel.com, create a new traveler profile by clicking User ID is your corporate e-mail address Create your personal password Enter your company as UCG, even if you work for another division Enter frequent flyer programs, contact info, personal preferences, etc. Contact the Online Help Desk at 1-800-221-4730 if you need assistance Your profile will be built within 24 hours. Click the link to book travel Your profile must be completed prior to traveling for UCG Getting Started

5. Questions, Changes, Cancellations, Site Navigation onlinehelp@worldtravelinc.com call online help at 1-800-221-4730 24/7/365 Agent Support available at 888-602-6534 UCG Corporate Travel Department to assist with meetings/group travel, flights over $500, policy questions, vendor related issues Dana Haskell, Travel Manager 301-287-2711 dhaskell@ucg.com Emily Waite, Travel Associate 301-287-2706 ewaite@ucg.com Contact Information

6. UCG Travel Portal Book travel online Click here for Help Help Read Travel Policy Contact UCG Travel Agents Contact Corporate Travel Department

7. Cliqbook Login Page Enter your UCG email address and the password you created in your profile NOTE: You must have completed a traveler profile 24 hours prior to accessing the booking tool

8. Cliqbook Home Page Company Notes: It is very important to read this before starting

9. Destination Map Click on the destination map to visually select city. If city is not shown, click in the approximate location for a list of airports in that area. Or enter your destination and arrival city by name, airport, or airport code.

10. Flight Search Criteria • Cities can be auto populated using the destination map • Search for flights, cars, hotel and rail Expand or narrow your search (i.e. select +/ - 2 to search 2 hours before and 2 hours after your specified time Search by Price to view the lowest fares available or search by Schedule to view a greater number of fights

11. View by Price or Schedule Search by Schedule to view more options – Click on the Airline Icon for Additional Options Note: if you cannot find suitable options please call UCG’s dedicated agents for assistance

12. Sort Results

13. Select Seats, Reserve Flights Reserve Flights View /Select Seat

14. View Seat Map

15. Book Car Rental Select from UCG’s preferred suppliers

16. Book Hotel

17. Review Travel Details NOTE: Reservations are sent to the Corporate Travel Department for review approval

18. Enter Trip Booking Information Complete required fields Enter special requests – i.e. please book this special rate conference hotel

19. Add Comments to the Agent • My preferred seat was not available, is it possible to waitlist me for it? • (provide preferred seat) • I thought there was a 1:00pm flight but could not find it so I booked an earlier flight. • Can you check to see if I can book a later flight instead? • I am attending a conference and need to stay at the conference hotel, please book it for me • (provide hotel, conference name, and special rate). • Please book my same itinerary for my colleague.

20. Purchase Ticket Your reservation is not complete until you click “Purchase Ticket”

21. Final Conformation Verify that you received this “Finished” message. Be sure you have a Trip Record Locator. World Travel will email you a copy of your itinerary once the agency has issued your ticket.

22. Booking Travel Just Got Easier! Questions? Call Dana Haskell at 301-287-2711Check out the FAQs www.ucgtravel.com click on Help