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Interactive Voice Response System (IVRS). Introduction.
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Introduction • If you ever made calls to all those toll free numbers that starts with 1800(India) or 800 (for USA) and so on… ? What you hear ? A very pleasant voice, “Welcome to …” Then you are prompted to press some key on your phone, or you are asked to say your reason of the call. It also gives a list of options and how to choose the options. Or you might get to hear a background music while the “Lady” at the other end is talking! • Do you realize, you are not talking to a lady, but to a machine ? Never thought like that ? Well indeed you talk to a Machine, and you are actually interacting with a very, intelligent machine with a very pleasant voice, who never gets angry, upset, only feel sorry when she does not understand you ( your voice or your key, happens often though) and she says that she could not understand and let you try again and again. Wish you had such a woman as your girl friend or wife? • Now you have realized that intelligent lady is called IVRS – Interactive Voice Response System. How crude! Such a lovely machine and such a technical sounding name!
What is IVRS ? • Recent improvements in telecommunication and information technology have created many services which benefit communities as well as individuals. One of these services is Interactive Voice Response System (IVRS), a voice based service that allows information stored on the computer to be accessed by users through the telephone networks.
What is IVRS ? Contd… • It is a Telecom Application which stores pre-recorded messages that supplies information as required or desired by the organization. • It can also take input from caller/user . IVR has many application and is used almost in all industries. • The product like Tele Banking and IVR System for Market Rate Counseling explores the ways of making a robust and easily deployable information system for rural population. The aim of this multilingual IVR System is to provide complete, reliable and high performance software solution for rural India that can be used in most adverse conditions to fulfill the need of providing filtered information according to the need of illiterate user in its own language through normal telephone beyond any terrestrial boundaries • Interactive Voice Response (IVR) system is widely used now a days. Call centers, complaint management and booking, travel industries. All use interactive voice response system. It automates many business processes and provides useful information over telephone
Potential Uses • In India where illiteracy and poverty are two major problems, this system can be used wherever there is a need to connect people with IT. • Railways and other well-known service providers have already successfully implemented IVR services but none has addressed the question of basic understanding of these services by our rural population ?
Application Area of IVRS • Health Sector • Aids Awareness programme • Different types of Child Vaccinations available at different ages and their advantages and problems after vaccination • Tourist Information System and Travel Industry • Bus/Train reservation status inquiry • 24 hours Tourist Helpline for all . It can be multilingual • Weather Forecasting We can provide meteorological information through Interactive Voice response system (IVRS) in the rural sectors. The technology is claimed to empower the farmers to have information along with weather forecast, an advice on agricultural inputs on various kinds of crops prepared by agricultural experts on their mobile phones.
Application Area of IVRS contd… • Insurance Sector & Educational Institutions: This System is designed to provide policy premium payment reminder, policy status and exam results and Student information system. • Booking Services: This Application provides booking facilities for Railway tickets booking, Gas Booking etc. • Current Rates for Farmers We can implement a service that can provide them Rates/Prices for our farmers, which counsel the rate of various commodities on the telephone in local and other languages. By implementing these types of services the usage of IT could be enhanced to the greatest possibilities. The market and competition is bound to grow as the need of providing information services will grow. We hope to have a clear and distinguished information service system with the help of this innovation.
Application Area of IVRS contd… • Marketing Society Telephonic Counseling: This system is designed to provide the rates of various crop commodities the telephone in multiple languages in addition to local language. • Public and opinion polls • Complaint Booking System. • Examination result announcement system
Application Area of IVRS contd… • Tele-Banking: The prime aim was to develop a software solution for TeleBanking, especially for Cooperative banks, which can't afford buying the high-cost IVRS from market. This system will facilitate the account holders by counseling the • Current balance of their bank account with the help of telephone. • Current Interest rates applicable in case of Deposit schemes and different types of Loans • What are the various schemes bank provides to different group of people. • All the above facilities can be accessed with secure PIN/PASSWORD number. • This System will reduce, the often seen queues of the account holders, waiting for knowing the balance of their accounts in the bank. This system provides the telephonic communication in the most commonly used languages i.e. Hindi, English and local languages. In addition to this, the software has a very easy to use Report Section.
We have addressed this problem and come out with a solution. This solution provides a convenient approach to speak dynamic data like numerical digits in the language that user prefers. This system makes use of very less infrastructure in order to provide the services affordable by our rural community.
