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How are consumers protected when they buy on-line?

How are consumers protected when they buy on-line?. Introduction. Globalisation  Higher competition New techniques to attract consumers Government regulation  Protect consumers. Portugal. Protection of personal data: act 67/98 Proper and clear information must be provided

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How are consumers protected when they buy on-line?

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  1. How are consumers protected when they buy on-line?

  2. Introduction • Globalisation Higher competition • New techniques to attract consumers • Government regulation  Protect consumers

  3. Portugal • Protection of personal data: act 67/98 • Proper and clear information must be provided • Returning goods: up to 7 days after purchase

  4. Distans- och hemförsäljningslag (2005:59) • The seller’s obligation to provide certain information before the purchase • The seller’s obligation to provide certain information after the purchase • The customer’s right to cancel the contract within certain conditions • Personal data protection

  5. Germany • §§ 312b ff. BGB  special conditions of “Fernabsatzverträge” (Abroad sale contracts) • Seller has to give enough information • consumer has a return right • Online its not always clear which legal system you can use • could be the legal system of the country of the seller, buyer or where the server is located • that’s why the international right (IPR) is applied • The European law of e-commerce was adapted into the German Civil Code to protect the consumers

  6. Conclusion • Which law is better from a customer’s perspective? • It depends on what you are looking for. • Sweden and Germany are superior with regards to the right to cancel a purchase. • Portugal has an advantage when it comes to personal data protection.

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