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May 20, 2014 and May 22, 2014

On The CUSP: Stop CAUTI. Hospital Survey on Patient Safety (HSOPS) Training Onboarding Call #4 – Cohort 8. May 20, 2014 and May 22, 2014. Lucy Koivisto Project Coordinator, MHA Keystone Center. Agenda. Overview Target Respondents Timeline Registration process Completing the HSOPS

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May 20, 2014 and May 22, 2014

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  1. On The CUSP: Stop CAUTI • Hospital Survey on Patient Safety (HSOPS) Training • Onboarding Call #4 – Cohort 8 May 20, 2014 and May 22, 2014 Lucy Koivisto Project Coordinator, MHA Keystone Center

  2. Agenda Overview Target Respondents Timeline Registration process Completing the HSOPS Use of previous survey results Feedback reports

  3. HSOPS Overview • Created by the Agency for Healthcare Research and Quality (AHRQ) • Assesses patient safety issues regarding error and event reporting • Tracks changes in patient safety over time • Cohort 8 • Baseline – taken during the beginning of the project • To be administered in June, 2014 • Follow-up – taken 12 months after the Baseline survey • To be administered in June 2015 • Evaluate impact of patient safety interventions

  4. HSOPS Overview • All HSOPS communications are sent via email to the Survey Coordinator identified during unit registration • Only one Survey Coordinator is allowed per unit • A response rate greater than or equal to 60% is ideal • Data is representative and valid • Takes approximately 10-15 minutes to complete

  5. HSOPS Overview • MHA Keystone staff to communicate directly with Survey Coordinators • Survey Coordinators communicate directly with unit staff regarding the survey • Notify unit staff of survey • Distribute survey link to unit staff and remind them to complete it • Share reports with unit staff

  6. Target Respondents • All types of staff on the unit • 100% of the staff that meet this criteria - Not just who you think will make time to take the survey • Staff that have worked in the unit for at least 4 weeks and approximately 20 hours per week for that unit • Physicians who admit 2 or more patients per month and spend at least 20% of their time on the unit

  7. TimelineBaseline HSOPS • IMPORTANT: These dates only apply to units participating in Cohort 8, beginning data collection in May 2014.

  8. Pre-Notification Email • To be sent May 20, 2014 • Describes the purpose of the survey • Provides dates of survey administration • Provides HSOPS staff contact information

  9. Registration Email • To be sent May 26th, 2014 • Provides registration link

  10. Registration Email • Provides test link http://www.CareCountsSurveyManager.org/HSOPS_ICUForm.aspx?&SurveyKey=Test

  11. Registration Process • Confirm contact information • Enter staff numbers by job type • All types of staff who work in the unit • Refer to “Target Respondents” slide • Check “Response Status Complete” box to confirm registration • Your unit’s live survey link will be invalid until registration is complete

  12. Confirming Contact Information Confirm Contact Change Contact

  13. Changing Contact Information

  14. Confirming Contact Information Enter Registration Information

  15. Due June 9, 2014 Pre-populated using Unit Bed Count provided during registration Enter the numbers of target respondents for each discipline You MUST check this box for your registration to be complete and for your survey to become active!!!!

  16. Registration Complete

  17. Completing the HSOPS • To be sent June 9, 2014 • Survey Coordinator may distribute the link to the rest of the staff via email or create a shortcut on a shared computer in the unit • Registration must be complete for the survey to be accessible

  18. Completing the HSOPS

  19. Completing the HSOPS

  20. Response Rate Updates • Sent 2-3 times per week while the live survey is open • Target response rate is at least 60%

  21. Use of Previous Survey Results • Results from previous surveys may be used if the following requirements are met: • Unit-level results are available • Survey was taken within the last 6 months • Multidisciplinary • Response rate of at least 60% • Survey level data (not summary data) provided in the required import file format • File format specifications available upon request

  22. Feedback Reports • State and Unit level reports will be provided 6 weeks after the close of the survey • To be sent by August 15, 2014 • Sent to the Survey Coordinator

  23. HSOPS Questionsculturesurvey@mha.org Culture Survey culturesurvey@mha.org

  24. Training Evaluation • https://www.surveymonkey.com/s/CAUTI_Onboarding

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