“Only three things happen naturally in organizations, friction , confusion and underperformance.

2. “Only three things happen naturally in organizations, friction , confusion and underperformance. Everything else requires leadership.” Peter Drucker

3. Gap 90-30 Ninety percent of executives rate themselves as effective communicators. Only thirty percent of their constituents agree.

4. Needed Competencies vs. Skills Competency Importance to org. Current competency Gap Communication6.48 4.06 2.42 Ethical Behavior 6.38 5.56 .82 Managing change 6.17 3.79 2.38 Implementing Plans 6.13 4.47 1.66 Gaining Trust 6.04 4.46 1.58 Relationship Skills 6.02 4.25 1.77 Analytical Thinking 6.01 4.50 1.51 Taking Initiative 6.01 4.51 1.59 Strategic vision 6.01 3.95 2.06 Developing Employees 6.00 3.57 2.42 Strategic Leadership 6.00 3.88 2.12 Source: AMA Leadership Survey: Cost and Measurement

5. “The State of the CIO” The personal skills most important for CIO success 70% 58% 46% 31% 19% 17% 10% Effective Communication Understand Business Process and Ops. Strategic Thinking and Planning Thorough knowledge of technical options Negotiations skills Ability to influence/salesmanship Technical proficiency

6. Thebiggestproblem withleadership communication is theillusion that it has occurred.

7. 4 • Understand • Agree • Care • Take action Fatal Assumptions

8. 4 • Recieved • Understand • Agree • Care • Take action Fatal Assumptions Owen Ryan Global Insurance Industry Lead Partner Deloitt & Touche

9. Communication Channels • Factual • Emotional • Symbolic

11. “Reason without emotion is neurologically impossible.” Dr. Antonio Damasio, Descartes’ Error: Emotions, Reason, and The Human Brain

12. “The mind reflexively interprets other people’s words and gestures by doing whatever it takes to make them sensible and true.If the words are sketchy or incongruous, the mind charitably fills in missing premises or shifts to a new frame of reference in which they make sense.” Steven Pinker, How The Mind Works

13. “…people tend to think of memory…that we have all these videotapes of events stored somewhere in the brain if only we can find them.” In fact, we assemble our memories by patching together broken pieces of stored information and then filling in the blanks. Elizabeth Loftus, Ph.D., University of California, as reported by Jessica Snyder Sachs, Popular Science, 7.2003

14. “Movies are the closest external representation of the prevailing storytelling that goes on in our minds.…what goes on in the transition of shots achieved by editing, and what goes on in the narrative constructed by a particular juxtaposition of shots is comparable in some respects to what is going in the mind.” Antonio Damasio, The Feeling of What Happens: Body and Emotion in the Making of Consciousness

15. When leaders fail to communicate in facts, emotions, and symbols, constituents will fill in the blanks.

18. Authenticity

19. Leadershipcommunicationisan insidegame. out

20. “All the knowledge I possess everyone else can acquire, but my heart is all my own.” Goethe

21. Sine Cera

22. best Be your best self,anoriginal, not what others tell you to be, not a copy of some otherleader.

24. “I think somehow, we learn who we really are and then live with that decision .” Eleanor Roosevelt

25. “Authentic self-hood is being able to hear these impulse voices within oneself: To know what one really wants or doesn’t want, what one is fit for and what one is not fit for…finding what your true self is and wants and in that process discovering your ability to lead.” Abraham Maslow, Toward a Psychology of Being

27. Leaders mustcommunicateamillioncomplicatedthings when they fail to communicate a few, simple, profoundones.

29. Factual Channel

30. The facts may not be boring… but you might be.

31. Data alone seldom persuades and rarely inspires.

32. Logic Organization

33. “Every year since 1950, the number of American children gunned down has doubled.”

34. Logic 1950 – 10 children 1970 – 10,485,760 1973 – 83,886,080 1995 – 350,000,000,000,000

35. Children’s Defense Fund The number of American children killed each year by guns has doubled since 1950.

36. Communicating facts well requires the same skill as good story telling.

37. Michael Wood, Vice President, Teen Research Unlimited

43. Emotional Channel

44. Follow because of how . We follow leaders because of how they make us feel.

45. Yours Theirs

49. “To express the most difficult matters clearly and intelligently is to strike coins out of pure gold.” Emmanuel von Geibel, poet, 1815-1884

50. Symbolic Channel