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Welcome Situational Leadership ® II Teaching Others. Ken Blanchard • Patricia Zigarmi • Drea Zigarmi.
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Welcome Situational Leadership® II Teaching Others Ken Blanchard • Patricia Zigarmi • Drea Zigarmi © 2001 “The Ken Blanchard CompaniesTM”. Her hakkı saklıdır. Kopya edilemez.• Item #14363 • V032702San Diego 760 489-5005/800 728-6000 • London 44 208 540 5404 • Toronto 905 568-2678/800 665-5023www.kenblanchard.com YÖNETİM GELİŞTİRME MERKEZİ – “Blanchard International” Türkiye Çözüm Ortağı Barbaros Bulvarı No: 50 Manolya Apt. D:2 34349 Balmumcu – İstanbul Tel: +90 (212) 274 88 48-49 pbx Fax: +90 (212) 274 46 78 www.kenblanchard.com - www.blanchard.com.tr e-mail: blanchard@blanchard.com.tr © 2001 The Ken Blanchard Companies. Her hakkı saklıdır. Kopya edilemez.• V032702
The Purposes of Situational Leadership® II • Open up communication—increase the frequency and quality of conversations about performance and development between you and the people you work with • Help others develop competence and commitment • Teach others how to provide their own direction and support • Value and honor differences © 2001 The Ken Blanchard Companies. Her hakkı saklıdır. Kopya edilemez.• V032702
The Core Competencies of a Situational Leader • Diagnosis • Identify characteristics and needs of four levels of development, determine needs for direction and support • Flexibility • The ability to use a variety of leadership styles comfortably • Partnering for Performance • Reaching agreements with peopleabout their development level andthe leadership style needed to help them achieve individual and organization goals. © 2001 The Ken Blanchard Companies. Her hakkı saklıdır. Kopya edilemez.• V032702
Development Level Parameters Competence Commitment • Motivation related to the goal/task • Confidence related to the ability to perform the goal/task • Demonstrated knowl. & skills • Transferable knowl. & skills “Development Level” is goal or task specific! © 2001 The Ken Blanchard Companies. Her hakkı saklıdır. Kopya edilemez.• V032702
G4 The Self-Reliant Achiever High Competence - - High Commitment G3 The Capable, but Cautious, Performer Moderate to high Competence - - Variable Commitment G2 The Disillusioned Learner Low to some Competence - - Low Commitment G1 The Enthusiastic Beginner Low Competence - - High Commitment The Four Development Levels © 2001 The Ken Blanchard Companies. Her hakkı saklıdır. Kopya edilemez.• V032702
Development Level Descriptors • D2 • Overwhelmed • Confused • Demotivated • Demoralized • Frustrated • Disillusioned • Discouraged • Flashes of competence • D1 • Hopeful • Inexperienced • Curious • New/unskilled • Optimistic • Excited • Eager • Enthusiastic • D3 • Self-critical • Cautious • Doubtful • Capable • Contributing • Insecure • Tentative/unsure • Bored/apathetic • D4 • Justifiably confident • Consistently competent • Inspired/inspires others • Expert • Autonomous • Self-assured • Accomplished • Self-reliant/self-directed © 2001 The Ken Blanchard Companies. Her hakkı saklıdır. Kopya edilemez.• V032702
Diagnosis of Development Level © 2001 The Ken Blanchard Companies. Her hakkı saklıdır. Kopya edilemez.• V032702
The Five Key Diagnosis Questions 1. What is the specific goal or task? 2. How strong or good are the individual’s demonstrated task knowledge and skills? 3. How strong or good are the individual’stransferable skills? 4. How motivated, interested, or enthusiastic is the individual? 5. How confident/self-assured is the individual? © 2001 The Ken Blanchard Companies. Her hakkı saklıdır. Kopya edilemez.• V032702
Model for DiagnosingDevelopment Level © 2001 The Ken Blanchard Companies. Her hakkı saklıdır. Kopya edilemez.• V032702
Diagnosis of Development Level Key Point Development Level is goal or task specific © 2001 The Ken Blanchard Companies. Her hakkı saklıdır. Kopya edilemez.• V032702
Basic Leadership Behaviors Directive Behavior Tell and show an individual what to do, when and how to do it; and give frequent feedback on the results Supportive Behavior Listen, facilitate, help self reliant problem solving, encourage, appraise and involve the individual in decision making © 2001 The Ken Blanchard Companies. Her hakkı saklıdır. Kopya edilemez.• V032702
Four Leadership Styles © 2001 The Ken Blanchard Companies. Her hakkı saklıdır. Kopya edilemez.• V032702
Style Descriptors • S3- Supporting • Asking/listening • Reassuring • Facilitating self-reliant problem solving • Collaborating • Encouraging feedback • Appreciating • S4– Delegating • Allowing/trusting • Confirming • Empowering • Affirming • Acknowledging • Challenging • S2- Coaching • Exploring/asking • Explaining/clarifying • Redirecting • Sharing feedback • Encouraging • Praising • S1– Directing • Defining • Planning/prioritizing • Orienting • Teaching/showing and telling how • Checking/monitoring • Giving feedback © 2001 The Ken Blanchard Companies. Her hakkı saklıdır. Kopya edilemez.• V032702
Four Leadership Styles © 2001 The Ken Blanchard Companies. Her hakkı saklıdır. Kopya edilemez.• V032702
Common Leader Behaviors • In all four styles, the leader • Makes sure goals and expectations are clear • Observes and monitors performance • Gives feedback © 2001 The Ken Blanchard Companies. Her hakkı saklıdır. Kopya edilemez.• V032702
The SLII® Model © 2001 The Ken Blanchard Companies. Her hakkı saklıdır. Kopya edilemez.• V032702
The SLII® Model © 2001 The Ken Blanchard Companies. Her hakkı saklıdır. Kopya edilemez.• V032702
Please click on the picture. © 2001 The Ken Blanchard Companies. Her hakkı saklıdır. Kopya edilemez.• V032702
Partnering for Performance Steps • Get agreement on the “SMART” goals • Get agreement on diagnosis of Development Level and needs regarding these goals • Get agreement on appropriate leadership style and behaviors for each goal • Get agreement on how and how often you will stay in touch © 2001 The Ken Blanchard Companies. Her hakkı saklıdır. Kopya edilemez.• V032702
We are here for your success! © 2001 The Ken Blanchard Companies. Her hakkı saklıdır. Kopya edilemez.• V032702