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KM Team and Tools: Create, Test, Finalize for Dissemination

Step 3 of the KM process involves identifying your KM team, drafting KM tools and techniques, testing and gathering feedback, revising and retesting, and finalizing the tools for dissemination or implementation.

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KM Team and Tools: Create, Test, Finalize for Dissemination

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  1. Step 3:Create and Iterate

  2. Key Tasks and Outputs Tasks: • Identify your KM team • Draft the KM tools and techniques • Test or gather feedback, revise, and retest • Finalize the KM tools and techniques Ouput: • KM tools and techniques ready for dissemination or implementation

  3. Step 3.1.Identify Your KM team

  4. Many Types of People Can Be on Your KM Team • Subject matter experts • Writers and editors • Research assistants • Communications team • ICT staff • Graphic designers • Meeting facilitators • Project managers

  5. Step 3.2.Draft the KM tools and techniques

  6. KM Tools and Techniques Matrix

  7. Explicit vs. Tacit Knowledge • Explicit: knowledge that is in a form that can be stored and shared with others in things like databases or publications • Example: Training guide can describe the basic steps in inserting an intrauterine device (IUD) • Tacit: people’s experiences and know-how—hard to extract and share • Example: To gain competency in IUD insertion, trainee must have hands-on practice

  8. Asking

  9. Asking

  10. Asking • Systems, processes, or behaviors that support people to seek knowledge from other people • One of the most effective ways to transfer knowledge • Quick and allows for back and forth • For example, many doctors will say they “ask a colleague” if they are looking for information vs. looking up the information in a text book.

  11. Examples of Asking Approaches • After-action reviews • Coaching • Communities of practice • Focus group discussions • Interviews • Peer assists • Study tours • Etc.

  12. Examples of Global/Regional Asking Approaches • Global Health Knowledge Collaborative • East Africa Share Fair: Knowledge Exchange to Accelerate Progress Toward FP2020’s Goal • After-action review by the East, Central and Southern Africa-Health Community (ECSA-HC) for the 62nd Health Ministers Conference

  13. Telling

  14. Telling

  15. Telling • Systems, processes, behaviors that support people to share their knowledge directly with other people • A person or group pushes out information they think would be helpful to the members of their “community”

  16. Examples of Telling Approaches • Brownbags • Conferences (face-to-face or videoconferencing) • Meetings • Podcasts • Storytelling • Teaching/lecturing • Webinars • Workshops

  17. Examples of Global/Regional Telling Approaches • MEASURE Evaluation webinar recordings • Moving the Needle annual learning event (conference) • FP Voices, a storytelling platform that shares stories from people who are passionate about family planing

  18. Publishing

  19. Publishing • Systems, processes, behaviors that support people to contributetheir knowledge in formats that others can access We are always discovering new ways of understanding a problem and different approaches for addressing it, leading to the creation of new content and tools to contribute to the field.

  20. Examples of Publishing Products • Blogging • eLearning courses • Intranets • Websites • Policy briefs • Fact sheets • Guides • Handbooks • Journal articles • Etc.

  21. Global Publishing Examples • Global Health eLearning Center, a distance learning platform that provides free, self-paced Internet-based courses on a wide range of global health topics. • Global Health: Science and Practice, an open-access, peer-reviewed online journal aiming to improve health practice in low- and middle-income countries by focusing on “how” global health programs are implemented. • Do You Know Your Family Planning Choices?wall chart, often referred to as the Family Planning Wall Chart or the “Tiahrt” Chart, contains information about specific contraceptive methods and is intended for health care providers to use as a reminder for themselves and as an education tool for their clients

  22. Global Publishing Examples (continued) • Family Planning: A Key to Unlocking the Sustainable Development Goalsanimation video illustrates how and why family planning is vital to our ability to meet global development challenges, from reducing poverty to slowing climate change to preventing civil unrest. • Fast Facts From the 2015-16 Tanzania DHS-MISdata visualization from the Demographic and Health Surveys program visually illustrates key findings from the country’s population-based survey.

  23. Searching

  24. Searching • Systems, processes, behaviors that support people to search for the knowledge they need, when they need it • Often online, but also in physical media collections/libraries

  25. Examples of Global Searching Products • POPLINEthesaurus of keywords used to index POPLINE documents is a taxonomy with the terms defined. • Photoshareonline database, a leading source of public health and development photographs, free for nonprofit and educational use; with Simple and Advanced Search options. • Search filters on the Maternal, Infant, and Young Child Nutrition and Family Planning (MIYCN-FP) Integration Toolkit

  26. Searching:Taxonomy

  27. Searching:Browsing

  28. Search:Faceted Filtered

  29. Complementary KM Approaches

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