1 / 39

BUSN 258 PAPERS Active Participation / busn258papers.com

BUSN 258 PAPERS is a truly special teacher is very wise and sees tomorrow in every student’s eyes

robertshine102
Download Presentation

BUSN 258 PAPERS Active Participation / busn258papers.com

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. BUSN 258 PAPERS Active Participation / busn258papers.com

  2. BUSN 258 PAPERS Active Participation BUSN 258 All Homework Assigments, You Decide, Case Study FOR MORE CLASSES VISIT www.busn258papers.com BUSN 258 Week 1 Homework Asssignment Independent Auto Sales and Service (NEW)

  3. BUSN 258 PAPERS Active Participation BUSN 258 Final Exam (All 3 Sets) FOR MORE CLASSES VISIT www.busn258papers.com BUSN 258 Final Exam (NEW) BUSN 258 Week 8 Final Exam 1

  4. BUSN 258 PAPERS Active Participation BUSN 258 Final Exam (NEW) FOR MORE CLASSES VISIT www.busn258papers.com BUSN 258 Final Exam (NEW) Question 1.1. (TCO 1) Which of these key organizational

  5. BUSN 258 PAPERS Active Participation BUSN 258 Midterm (All 3 Sets) FOR MORE CLASSES VISIT www.busn258papers.com BUSN 258 Midterm (NEW) BUSN 258 Week 4 Midterm - Set 1

  6. BUSN 258 PAPERS Active Participation BUSN 258 Midterm (NEW) FOR MORE CLASSES VISIT www.busn258papers.com BUSN 258 Week 4 Midterm (NEW) BUSN 258 Midterm

  7. BUSN 258 PAPERS Active Participation BUSN 258 Week 1 Assignment (Devry) FOR MORE CLASSES VISIT www.busn258papers.com 1. What major corporations that you’ve heard of seem to be doing the best job of building customer loyalty?

  8. BUSN 258 PAPERS Active Participation BUSN 258 Week 1 DQ 1Positive Impact of Good Customer Service FOR MORE CLASSES VISIT www.busn258papers.com BUSN 258 Week 1 DQ Impact of Good Customer Service How does good customer service positively affect both the company and the customer?

  9. BUSN 258 PAPERS Active Participation BUSN 258 Week 1 DQ 2 Relation With Customers FOR MORE CLASSES VISIT www.busn258papers.com BUSN 258 Week 1 DQ Relation With Customers

  10. BUSN 258 PAPERS Active Participation BUSN 258 Week 1 Homework AsssignmentIndependent Auto Sales and Service (NEW) FOR MORE CLASSES VISIT www.busn258papers.com BUSN 258 Week 1 Homework Asssignment Choose either the Independent Auto Sales and Service (IAS)

  11. BUSN 258 PAPERS Active Participation BUSN 258 Week 1 to 7 All DQs FOR MORE CLASSES VISIT www.busn258papers.com This Tutorial contains All DQs (Except Week 6 DQ1, Week 7 DQ1) BUSN 258 Week 1 DQ 1 Positive Impact of Good Customer Service

  12. BUSN 258 PAPERS Active Participation BUSN 258 Week 2 Assignment (Devry) FOR MORE CLASSES VISIT www.busn258papers.com 1.What are some factors (patterns of behavior) that project a company’s culture? List several examples from organizations you work in.

  13. BUSN 258 PAPERS Active Participation BUSN 258 Week 2 DQ 1 Engaging Your Customers FOR MORE CLASSES VISIT www.busn258papers.com BUSN 258 Week 2 DQ Engaging Your Customers Choose one of the Action Tips presented in Chapter 2 of the textbook

  14. BUSN 258 PAPERS Active Participation BUSN 258 Week 2 DQ 2 Listening To Your Customers FOR MORE CLASSES VISIT www.busn258papers.com DQ 2 Listening to Your Customers (graded) Choose one of the Action Tips presented in Chapter 3

  15. BUSN 258 PAPERS Active Participation BUSN 258 Week 2 You Decide (Devry) FOR MORE CLASSES VISIT www.busn258papers.com Read the You Decide scenario and decide on a response. Your goal is to identify the critical issues in the scenario and determine

  16. BUSN 258 PAPERS Active Participation BUSN 258 Week 3 Case Study (Devry) FOR MORE CLASSES VISIT www.busn258papers.com 1. Interview: After completing your assigned readings for this week,

  17. BUSN 258 PAPERS Active Participation BUSN 258 Week 3 Case Study McDuffie Dentistry FOR MORE CLASSES VISIT www.busn258papers.com BUSN 258 Week 3 Case Study McDuffie Dentistry

  18. BUSN 258 PAPERS Active Participation BUSN 258 Week 3 DQ 1 Talkng to Your Customers on Phone FOR MORE CLASSES VISIT www.busn258papers.com BUSN 258 Week 6 DQ Talkng to Your Customers on Phone Choose one of the Action Tips in Chapter 4 of the textbook

  19. BUSN 258 PAPERS Active Participation BUSN 258 Week 3 DQ 2 Electronic and Internet Communication FOR MORE CLASSES VISIT www.busn258papers.com BUSN 258 Week 3 DQ Electronic and Internet Communication Choose one of the Action Tips in Chapter 5 of the textbook

  20. BUSN 258 PAPERS Active Participation BUSN 258 Week 3 Homework AsssignmentIndependent Auto Sales and Service (NEW) FOR MORE CLASSES VISIT www.busn258papers.com Continuing either the Independent Auto Sales and Service (IAS) or Network Nutrition Distributors (NND)

  21. BUSN 258 PAPERS Active Participation BUSN 258 Week 4 Assignment (Devry) FOR MORE CLASSES VISIT www.busn258papers.com 1. Look back on your own experiences as a customer and identify situations when little things have made a difference in your buying decision

  22. BUSN 258 PAPERS Active Participation BUSN 258 Week 4 DQ 1 Addressing Customer Turnoffs FOR MORE CLASSES VISIT www.busn258papers.com Addressing Customer Turnoffs (graded) What causes customers to become dissatisfied and turned off? How can you prevent it?

  23. BUSN 258 PAPERS Active Participation BUSN 258 Week 4 DQ 2 Emerging Trends in Customer Service FOR MORE CLASSES VISIT www.busn258papers.com Emerging Trends in Customer Service Choose one emerging trend in customer service

  24. BUSN 258 PAPERS Active Participation BUSN 258 Week 4 Midterm - Set 1 (Devry) FOR MORE CLASSES VISIT www.busn258papers.com 1.Question : (TCO 1) Excellent organizations are

  25. BUSN 258 PAPERS Active Participation BUSN 258 Week 4 Midterm - Set 2 (Devry) FOR MORE CLASSES VISIT www.busn258papers.com 1. Question : (TCO 1) The letter L in the acronym LIFE stands for ________.

  26. BUSN 258 PAPERS Active Participation BUSN 258 Week 5 Assignment (Devry) FOR MORE CLASSES VISIT www.busn258papers.com 1. How can organizations become more open to feedback? What kinds of employee training would help?

  27. BUSN 258 PAPERS Active Participation BUSN 258 Week 5 DQ 1 Collecting Customer Feedback FOR MORE CLASSES VISIT www.busn258papers.com Collecting Customer Feedback How can companies collect feedback from customers, and how much data should be collected?

  28. BUSN 258 PAPERS Active Participation BUSN 258 Week 5 DQ 2 Handling Customer Complaints FOR MORE CLASSES VISIT www.busn258papers.com Handling Customer Complaints How should you handle a dissatisfied customer? What about a customer with unreasonable complaints?

  29. BUSN 258 PAPERS Active Participation BUSN 258 Week 5 You Decide (Devry) FOR MORE CLASSES VISIT www.busn258papers.com Scenario Summary You are a general manager with a service company. You are hearing comments from your sales

  30. BUSN 258 PAPERS Active Participation BUSN 258 Week 6 Case Study (Devry) FOR MORE CLASSES VISIT www.busn258papers.com BUSN 258 Week 6 Case Study LL Bean & AT&T

  31. BUSN 258 PAPERS Active Participation BUSN 258 Week 6 Case Study Trader Joes and Time Warner Cable FOR MORE CLASSES VISIT www.busn258papers.com Companies with Good and Bad Service

  32. BUSN 258 PAPERS Active Participation BUSN 258 Week 6 DQ 2 Using Information to Exceed Customer Expectations FOR MORE CLASSES VISIT www.busn258papers.com DQ 2 Using Information to Exceed Customer Expectations (graded) Explain how providing accurate and timely information can be used

  33. BUSN 258 PAPERS Active Participation BUSN 258 Week 6 Homework Asssignment Independent Auto Sales and Service (NEW) FOR MORE CLASSES VISIT www.busn258papers.com Continuing either the Independent Auto Sales and Service (IAS) or Network Nutrition Distributors (NND) case that you started in Week 1 and

  34. BUSN 258 PAPERS Active Participation BUSN 258 Week 7 Assignment (Devry) FOR MORE CLASSES VISIT www.busn258papers.com 1.Which of the two general causes of stress,worker characteristics and working conditions

  35. BUSN 258 PAPERS Active Participation BUSN 258 Week 7 DQ 2 Stress and Customer Service FOR MORE CLASSES VISIT www.busn258papers.com DQ 2 Stress and Customer Service (graded)

  36. BUSN 258 PAPERS Active Participation BUSN 258 Week 7 You Decide (Devry) FOR MORE CLASSES VISIT www.busn258papers.com Scenario Summary You are Bob Yeader, a Sales Manager, of a small printing company

  37. BUSN 258 PAPERS Active Participation BUSN 258 Week 8 Final Exam 1 (Devry) FOR MORE CLASSES VISIT www.busn258papers.com 1. Question : (TCO 1) The best way to win customer loyalty is to

  38. BUSN 258 PAPERS Active Participation BUSN 258 Week 8 Final Exam 2 (Devry) FOR MORE CLASSES VISIT www.busn258papers.com 1. Question : (TCO 1) The first step to reduce waiting time is to

  39. BUSN 258 PAPERS Active Participation - busn258papers.com We are helping you just visit us

More Related