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About Us

About Us. Your source for IT Optimization and Quality. Consulting Optimization Assessment & Strategy Projects Optimization Enablement Projects ‘Pay-per-Bug’ Testing for Start-Ups Quality Sourcing Services. Solutions OPTISTRAT TM – cloud-based, IT Optimization Toolkit. Training

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About Us

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  1. About Us Your source for IT Optimization and Quality. • Consulting • Optimization Assessment & Strategy Projects • Optimization Enablement Projects • ‘Pay-per-Bug’ Testing for Start-Ups • Quality Sourcing Services • Solutions • OPTISTRATTM – cloud-based, IT Optimization Toolkit • Training • Leadership and Management Workshops • Coaching and Mentorship • Specialty Courses & Training • Community & Non-Profit Seminars • @tulkita

  2. About James James D. CampbellPresident & Chief Executive, Tulkita Technologies Inc. • Held Positions • President & Chief Executive, Tulkita Technologies Inc. • VP, IT Strategy and Sourcing, Ontario Teachers’ Pension Plan • VP, Global Quality & Test Services, Accenture • IT Strategy Management Consultant, Accenture • Expertise • IT Optimization • IT Strategy & Governance • IT Measurement & Analytics • LEAN IT, Agile • IT Sourcing • Test Practice Modernization • Life Passions • My Family • Globetrotting • Model Railroading

  3. Today “What does it take to become great”? • Agenda • Why? • The Issues • Our Top Ten • Suggestions • Takeaways

  4. Why? Some rhetorical questions for you to consider... • Questions to Consider • Does everyone in your ENTIRE organization know what you do? • Would your CIO consider you to be his/ her most important resource? • What is the value-add you provide your company? • How in 5 years will your job change? • Why do you test? • Why are you here today? • Let’s find out why…

  5. Rational Why we chose this topic today. • Problems we see: • Testing continues to be undervalued by Sr. Leadership • QA Professionals struggle communicating the value-add of their work • Inefficiencies and ineffectiveness plague many QA organizations • Test Teams are shrinking in size, not growing • Too much science, not enough art… • Our Goal: • Reverse the trend and put you in the driver seat • Show the true value of testing and quality assurance • Focus on the essential skills you need to be successful

  6. Examining the Issues What typically jeopardizes the effectiveness and value of a QA Professional: Why do we have to spend 8 weeks testing? Direct quotes from an unhappy CIO: Not sure what they spend their time on… They do not understand the E2E Solution The information they give me is not meaningful I don’t know them, they sit in the backroom We don’t need them anymore as we are agile and moving to the cloud

  7. The Reverse What typically stands out as value-add for a CIO related to Quality Assurance: Our testing is finely tuned with minimal overhead Direct quotes from a happy CIO: They are testing the essentials and minimizing my risk My QA Manager thinks ‘outside the box’ Our QA Lead is the single most important person on my management team Through QA, I understand the sources of my defects My QA Team now focuses only on key business processes

  8. Reality Check You rarely will accomplish greatness by relying solely on your testing skills. The CIO in the last two scenarios was actually the same person. He was comparing two different Test Managers within the same organization!

  9. What Matters Your testing skills will not make you successful – everything else will! When asked what make’s a top testing professional, here is what IT Sr. Leadership had to say: • Excellent Communication Skills • Innovative, ‘out of the box’ Thinker • Understands the end-to-end • Produces informative analytics • Integrator • Focuses on the ‘critical few’ • Flexible Break Out

  10. The Conflict The expectations of Sr. Leadership and the actual requirements of your job seem to contradict each other. Your goal should be to learn how to balance conflicting priorities and expectations – it can be done. Yes, it is easier said than done…

  11. Our Top Ten Be introspective and understand what it means to add value. Remember, what’s valuable to one person is completely different to an other. Based on our consulting and training experiences around the world, we offer you the following suggestions of what makes a top QA professional:

  12. One: Communication Know your stakeholders and what they want. Take the time to analyze their needs and adjust your communication accordingly. • Identify ALL your stakeholders • Understand what they want • Build a Communication Plan • Ask them if it is working

  13. Two: Flexibility The top test professionals are those who anticipate risks and provide flexible alternatives. • Create and actively manage your risks • Anticipate the bottlenecks • Avoid ‘Black and White’ Thinking • Plans are only guidelines

  14. Three: Stakeholder Synchronization Know your stakeholders and understand what they want. • Conduct expectation meetings • Document stakeholder ‘soft’ rqmts • Align Test Plans with expectations • Balance ‘Desire’ vs. Practicality

  15. Four: The Critical Few You cannot test everything. Know what’s important, align your stakeholders and prioritize accordingly. • Risk Based Testing should be the norm • Conduct ‘What If’ Scenarios • Qualitatively & Quantitatively evaluate • Document ‘Critical Few’ in Test Plans

  16. Five: Measure your Value Metrics are a means to show value and make improvements. Resist reporting tactical day-to-day metrics, especially to leadership! • What do your stakeholders want to know? • Answer their questions • Show Root Causeand Trending • Avoid the toolmetrics!

  17. Six: The Bigger Picture Understand the overall program and how your specific testing scope fits in. • Focus on interfaces and data flows • Draw end-to-end flows first, then breakdown into individual tests • Avoid siloed scripting – focus on interconnectivity

  18. Seven: Integrator More than ever before, your role is that of integrator versus tester. You are the individuals who are responsible for connecting the dots and assembling the system. • Coordinate all the stakeholders • Set guidelines, entry/ exit gates • Measure & Evaluate • Communicate weak links/ slippage • Build an integrated test plan

  19. Eight: Proactive vs. Reactive The most successful test professionals we have seen are those who are one step ahead. • Anticipate and log issues • Analyze metrics for trending • Take a daily ‘gut check’ • Get out of the weeds & assess your surroundings

  20. Nine: Effective & Efficient Analyze EVERYTHING you plan and execute and ask yourself, ‘is this the most efficient way of doing this’? • Is testing manually repetitive? • Are you taking too many steps? • Does the 80:20 rule apply? • What do you do if your testing is cut in half tomorrow? Know the Answers!

  21. Ten: Test YOU Now you can test!

  22. Key Takeaways Good luck on your journey. Here are some final takeaways for your consideration: • Top Performer List: • Communicate in threes – don’t give up after the first attempt • Be persistent – aligning and winning over stakeholders is tough • Drive Innovation into your Test Strategies & Plans • Move from ‘Doer’ to ‘Facilitator’ • Challenge yourself – cut your test cases in half! • Quality vs. Quantity applies to everything you do!

  23. Thank You! • @tulkita • Tulkita Technologies Inc. • www.tulkita.com/training.aspx

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