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e- commerce

e- commerce. Introduction to e- commerce. Commerce refers to all the activities the purchase and sales of goods or services. -Marketing, sales, payment, fulfillment, customer service.

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e- commerce

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  1. e- commerce www.pptmart.com

  2. Introduction to e- commerce • Commerce refers to all the activities the purchase and sales of goods or services. -Marketing, sales, payment, fulfillment, customer service. • e -commerce is doing commerce with the use of computers, networks and commerce-enabled software (more than just online shopping) www.pptmart.com

  3. e commerce……. • e commerce is an emerging concept that describes the buying and selling of products , services and information via computer networks, including the internet. • e-commerce is faster, cheaper, more convenient and can reach more potential customers. www.pptmart.com

  4. Examples of e -commerce • EBay –An online based auction room • Tesco –Also does internet shopping • iTunes –Buy music online. • Microsoft –Downloads, sales and technical advice online • McDonalds –Only advertises online.  www.pptmart.com

  5. Brief History… • 1970s: Electronic Funds Transfer (EFT) --Used by the banking industry to exchange account information over secured networks • Late 1970s and early 1980s: Electronic Data Interchange (EDI) for e-commerce within companies --Used by businesses to transmit data from one business to another • 1990s: the World Wide Web on the Internet provides easy-to-use technology for information publishing and dissemination --Cheaper to do business (economies of scale) --Enable diverse business activities (economies of scope) www.pptmart.com

  6. e commerce Technologies • Internet • Mobile technologies • Web architecture • Component programming • Data exchange • Multimedia • Search engines • Data mining • Intelligent agents • Access security • Cryptographic security • Watermarking • Payment systems www.pptmart.com

  7. Types of e-commerce • Business to Consumer (B2C) • Business to Business (B2B) • Consumer to Consumer (C2C) • Peer to Peer (P2P) • m-Commerce www.pptmart.com

  8. What is B2C? • B2C (or Extranets) is just web-enabled relationships between existing partners; they tend to be run by a single company seeking to lower the cost of doing business with its current suppliers or individual customers. • Examples? • Amazon.com • Egghead.com www.pptmart.com

  9. Intranet Figure :A B2C e -business Model Enterprise User Profiles Workflow Business rules Payment Analytics Internet Firewall www.pptmart.com

  10. B2C Applications • Electronic storefront • Electronic malls • Advertising online • Service online • selling books, toys, computers • e-banking ( cyber banking ) • online stock trading • online job market, travel, real estate www.pptmart.com

  11. What is B2B? • B2B is business-to- business commerce conducted over the Internet (called B2B e-commerce space, or e-marketplaces) www.pptmart.com

  12. A B2B Model Invoices, Payment , Clearing Banks, Financial institutions, e credit.com Enterprise Suppliers Customers Lologistics Celarix, NTE Transportation, Warehousing www.pptmart.com

  13. B2B Applications • Advertising • Auctioning • Procurement • Channel management • E-commerce www.pptmart.com

  14. What is m commerce? • It is about the explosion of applications and services that are becoming accessible from Internet-enabled mobile devices. • It refers to the use of mobile devices for conducting the transactions. www.pptmart.com

  15. e commerce – Key Components • Placement • Merchandise and audience size • Presentation • Payment • Security • Fulfillment www.pptmart.com

  16. Impacts of e commerce • It is creating a new market place and opportunities for the reorganization of economic processes, in a more efficient way. • It is offering businesses and consumers an innovative and powerful information system and another form of communication. • A dramatic impact on the traditional ways of doing business. It has brought producers and consumers closer together and eradicated many of the costs previously encountered. • It is evident that the supply industry will benefit from e-commerce which includes those producing computers, networking equipment and the software necessary www.pptmart.com

  17. e commerce - Advantages • Advantages to Organizations Due to the global reach of the Internet, businesses organizations are able to send messages worldwide, exploring new markets and opportunities. • Advantages to Consumers E-commerce provides customers with a platform to search product information through global markets with a wider range of choices, which makes comparison and evaluation easier and more efficient. • Advantages to Society By telecommuting, individuals can nowadays work and do their purchasing at home rather than by traveling around. This will result in less traffic and air pollution. www.pptmart.com

  18. e commerce Disadvantages • Time for delivery of physical products  • Physical product, supplier & delivery uncertainty  • Perishable goods . • Limited and selected sensory information.  • Returning good • Privacy, security, payment, identity, contracts • Defined services & the unexpected  • Personal service . • Size and number of transactions.  www.pptmart.com

  19. Applications of e commerce Some common applications related to electronic commerce are the following • Email • Enterprise content management • Instant messaging • Newsgroups • Online shopping and order tracking • Online banking • Online office suites • Domestic and international payment systems • Shopping cart software • Teleconferencing • Electronic tickets • Video on demand • Remote banking • Procurement and purchasing • Online marketing and advertisement • Home shopping • Auctions www.pptmart.com

  20. Future of e commerce • E-commerce introduces incredible benefits, such as the diffusion of information, the development of new technologies, the promotion and sales of products and services, and the collaboration between those in a supply chain. • More recently attention has been focused on standards for secure communication, encryption and authentication of both sender and receiver of information on the Internet www.pptmart.com

  21. e governance SUBMITTED BY: NEHA KUSHWAHA MBA(Gen)- 1st SEM Sec-A www.pptmart.com

  22. e governance – An Introduction • E-governance is more than just a government website on the Internet. • In e governance, all governance processes are electronically enabled – mostly in phases. • E.g. government records, taxes, getting feedback from community, information dissemination, data/information gathering, elections, administration, etc. www.pptmart.com

  23. Objectives of e governance • To support and simplify governance for all parties; government, citizens and businesses • To provide citizen access to information and knowledge about the political process, about services and about choices available • Stimulate good governance • To fulfill the public’s needs and expectations satisfactory on the front-office side, by simplifying the interaction with various online services www.pptmart.com

  24. e governance- Models • G2C • G2B • G2G www.pptmart.com

  25. e governance - Examples • Uganda - Parliament portal - http://www.parliament.go.ug • South Africa - Government online services http://www.gov.za/ www.pptmart.com

  26. Implementing e governance • A vision is a high-level goal, or ambition level, of government regarding the democracy, government and business aspects of e-governance. • A strategy consists of plans that translate the vision into SMART (simple, measurable, accountable, realistic and time-related) projects. • A good approach towards implementation of e-governance is to combine short-term steps (projects) and long-term goals (vision). Projects will have a more structural value for development when embedded in a vision and supported by a strategy. www.pptmart.com

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