A Free Webinar Presented by Innovative Educators Dr. Geri Anderson July 7, 2011

1. UCount!: A Health & Wellness Program Focused on Valuingthe Whole Employee, Not Just Their Job Description A Free Webinar Presented by Innovative Educators Dr. Geri Anderson July 7, 2011

2. Employee Climate Survey Introduction Providing a positive work environment for employees of the 13 colleges and the system office is a priority for the Colorado Community College System. As we continue to focus on that priority, we need your assistance in assessing our current work environment from an employee’s perspective. We would like to request that you take 25-35 minutes to complete this important survey. The information gathered will help to guide decision making, assist in planning processes, and improve the management practices and work environments across our system. While your participation is voluntary, we truly value your input and hope that you can set aside the time to participate. Please be assured that your responses are strictly confidential. We will not know the names of anyone who responds to this survey, nor will the results be reported in a way that any one individual can be identified. Please complete this survey by close of business Wednesday, XXX XX, XXXX. If you have any specific questions regarding this survey, you may contact XXX XXXX at e-mail address.

3. Demographics What is your occupational group? Administration or Professional/Technical Classified Staff 2. What is the highest level of education you have attained? Some High School High School Diploma or G.E.D. Apprenticeship or Training in a Skilled Trade Some College Associates Degree Bachelor's Degree Master's Degree Doctorate 3. What is your age group? Under 30 years 30 - 39 years 40 - 49 years 50 - 59 years 60 - 69 years 70 + years 4. What is your gender? Female Male

4. I plan to work for my college for the next ___ years. 1-2 years 3-4 years 5-6 years 7-8 years 9 + years I rarely think about quitting. Strongly Agree Agree Disagree Strongly Disagree Unknown If you are planning to leave your current employment, for reasons other than retirement, please indicate the reason(s) why. Career Change Conflict with Co-workers Conflict with Supervisor Dissatisfaction with Job Duties Lack of Advancement Moving or Relocation Pay & Benefits Working Conditions Other (please specify) I am planing to retire in the next ___ years. 1-2 3-4 5-6 7-8 years 9+years

5. Work Content The work I do is meaningful to me. Strongly Agree Agree Disagree Strongly Disagree Unknown Overall, I like the work I do. Strongly Agree Agree Disagree Strongly Disagree Unknown My work is sufficiently challenging for me. Strongly Agree Agree Disagree Strongly Disagree Unknown Doing my job well gives me a sense of personal satisfaction and accomplishment. Strongly Agree Agree Disagree Strongly Disagree Unknown My workload is reasonable. Strongly Agree Agree Disagree Strongly Disagree Unknown My job duties and priorities are clear. Strongly Agree Agree Disagree Strongly Disagree Unknown My college gives me the training I need to do my job well. Strongly Agree Agree Disagree Strongly Disagree Unknown I have the tools and resources I need to do my job well. Strongly Agree Agree Disagree Strongly Disagree Unknown I feel motivated to do a good job. Strongly Agree Agree Disagree Strongly Disagree Unknown I seldom feel 'burnt out' by my job. Strongly Agree Agree Disagree Strongly Disagree Unknown I feel that my coworkers are motivated to do a good job. Strongly Agree Agree Disagree Strongly Disagree Unknown I work in an environment that supports team work. Strongly Agree Agree Disagree Strongly Disagree Unknown

6. Work Content, Continued In my work unit, we have enough people to get the work done. Strongly Agree Agree Disagree Strongly Disagree Unknown In my work unit, we have the right people to do the work. Strongly Agree Agree Disagree Strongly Disagree Unknown Duties are distributed fairly in my work unit. Strongly Agree Agree Disagree Strongly Disagree Unknown People in my work unit cooperate with one another. Strongly Agree Agree Disagree Strongly Disagree Unknown I enjoy working with my colleagues. Strongly Agree Agree Disagree Strongly Disagree Unknown I respect my supervisor. Strongly Agree Agree Disagree Strongly Disagree Unknown My supervisor treats people fairly. Strongly Agree Agree Disagree Strongly Disagree Unknown My supervisor shows respect to his/her staff. Strongly Agree Agree Disagree Strongly Disagree Unknown My most recent performance evaluation was fair. Strongly Agree Agree Disagree Strongly Disagree Unknown Please include any additional comments that you feel are relevant to the questions asked in the section 3 of this survey above.

7. Compensation I understand how pay rates are determined. Strongly Agree Agree Disagree Strongly Disagree Unknown I understand how job titles are assigned. Strongly Agree Agree Disagree Strongly Disagree Unknown I believe that our college/system pay policies are administered fairly. Strongly Agree Agree Disagree Strongly Disagree Unknown I am appropriately paid for the work I do at my college. Strongly Agree Agree Disagree Strongly Disagree Unknown I am appropriately paid compared with others doing similar work, with similar levels of education and experience at my college. Strongly Agree Agree Disagree Strongly Disagree Unknown My salary reflects my performance and contribution to the college. Strongly Agree Agree Disagree Strongly Disagree Unknown I believe that my salary is competitive with other employers in the area where I could perform similar work. Strongly Agree Agree Disagree Strongly Disagree Unknown I believe that pay increases should be based primarily on performance. Strongly Agree Agree Disagree Strongly Disagree Unknown I believe that pay increases should be based primarily on length of service. Strongly Agree Agree Disagree Strongly Disagree Unknown Please include any additional comments that you feel are relevant to the

8. Benefits I believe our health benefits (medical, dental, vision) compare well with those offered by other employers in the area. Strongly Agree Agree Disagree Strongly Disagree Unknown I believe our leave policies (vacation, sick leave, etc.) compare well with those offered by other employers in the area. Strongly Agree Agree Disagree Strongly Disagree Unknown I believe our retirement benefits compare well with those offered by other employers in the area. Strongly Agree Agree Disagree Strongly Disagree Unknown Our retirement benefits give me confidence that I will have enough money when I retire to maintain my current standard of living. Strongly Agree Agree Disagree Strongly Disagree Unknown The amount of money that I must contribute toward the cost of my benefits is reasonable. Strongly Agree Agree Disagree Strongly Disagree Unknown The culture and policies of the college support a healthy work/life balance. Strongly Agree Agree Disagree Strongly Disagree Unknown Please include any additional comments.

9. Communication I feel like I know what is going on at the college. Strongly Agree Agree Disagree Strongly Disagree Unknown I know generally who is responsible for doing what in my college. Strongly Agree Agree Disagree Strongly Disagree Unknown I get the kind of information that I need from senior management. Strongly Agree Agree Disagree Strongly Disagree Unknown My supervisor keeps me informed about issues that affect me. Strongly Agree Agree Disagree Strongly Disagree Unknown I feel encouraged to find new and better ways of doing my job and improving processes. Strongly Agree Agree Disagree Strongly Disagree Unknown My opinion at work seems to count. Strongly Agree Agree Disagree Strongly Disagree Unknown The feedback I received during my most recent performance evaluation was meaningful and has helped me to improve my work. Strongly Agree Agree Disagree Strongly Disagree Unknown Please include any additional comments related to communication

10. Career Opportunities I feel I have good job security at my college. Strongly Agree Agree Disagree Strongly Disagree Unknown I feel I have good career advancement opportunities at my college. Strongly Agree Agree Disagree Strongly Disagree Unknown Promotions in my department and college are determined based upon merit. Strongly Agree Agree Disagree Strongly Disagree Unknown I am optimistic about my future opportunities at the college. Strongly Agree Agree Disagree Strongly Disagree Unknown The college does a good job of developing employees for job opportunities and advancement in the organization. Strongly Agree Agree Disagree Strongly Disagree Unknown At my college, employees that work hard and do a good job will have opportunities for promotions and advancement. Strongly Agree Agree Disagree Strongly Disagree Unknown Please include any additional comments about career opportunities at CCCS.

11. The Organization in General Overall, I believe that my college is a well-run organization. Strongly Agree Agree Disagree Strongly Disagree Unknown I know the mission, vision and goals that have been set by my college. Strongly Agree Agree Disagree Strongly Disagree Unknown I believe that the college is achieving its mission, vision and goals. Strongly Agree Agree Disagree Strongly Disagree Unknown I understand how to help the college to achieve its mission, vision and goals. Strongly Agree Agree Disagree Strongly Disagree Unknown I have trust and confidence in the leadership of the college. Strongly Agree Agree Disagree Strongly Disagree Unknown My college is headed in the right direction. Strongly Agree Agree Disagree Strongly Disagree Unknown I am proud to tell others that I work for this college. Strongly Agree Agree Disagree Strongly Disagree Unknown I feel that the college cares about its employees. Strongly Agree Agree Disagree Strongly Disagree Unknown Employees at this college are treated well and fairly. Strongly Agree Agree Disagree Strongly Disagree Unknown My college has a good reputation in the community. Strongly Agree Agree Disagree Strongly Disagree Unknown

12. Final Thoughts Please rate the following factors in terms of their importance to you as they contribute to your personal job satisfaction. Very Important Important Somewhat Important Not Important Ability to Perform Meaningful Work Benefits Career Advancement Employee Recognition Job Security Leadership/Supervision Opinions/Suggestions are Valued Pay Relationships with Coworkers Training/Professional Development Working Conditions Overall, how satisfied are you with your current employment situation? Extremely Satisfied Very Satisfied Satisfied Somewhat Dissatisfied Extremely Dissatisfied Additional Comments

13. Climate Survey: What I Learned

14. 100% -- personal satisfaction from doing their job well • 94% -- feel that the work they do is meaningful • 96% like the work they do • Majority Agreed: • Workload reasonable • Job duties clear • Priorities defined • Training and resources provided to do the job well

15. What Do Results Mean? • 65% agree or strongly agree that the culture and polices of the System Office support a healthy work/life balance • 56% feel they know what is going on at the System • 52% agree or strongly agree that they get the kind of information they need from senior management. • 68% of respondents agree or strongly agree that their supervisor keeps them informed • 65% have trust and confidence in the leadership • 55% of respondents feel that CCCS cares about its employees • 63% of respondents agree that employees are treated well and fairly

16. Concerns • Only 58% feel they have good job security • Only 34 % feel they have advancement opportunities • 43% are not optimistic about their future opportunities at the System Office • 51% are concerned about lack of career advancement in the system office • 38% do think about quitting • 72% are tired • Lack of advancement =major reason think about quitting

17. Climate Survey: What We Did The 6 week Health & Wellness Professional Development Plan

18. Process for Implementing UCount! • Phase 1: Planning • Ucount! Taskforce • Create A Healthy Workplace • Foster Collaboration Among Employees • Provide New/Better Opportunities for Communication • Senior Leadership Support • Commitment to Actively Support The Development & Implementation of Wellness and Professional Development Program • Open To Review of Recommended Policy Changes • Phase 2: Promotion • Phase 3: Activity Phase (6 weeks) • Phase 4: Evaluation

19. Five Key Components – Moving To Am Environment Where Employees Feel Valued, Respected & Connected Eat Smart Move More Quit Tobacco Manage Stress Improved Communication

20. Five Key Components – Moving To Am Environment Where Employees Feel Valued, Respected & Connected Eat Smart Move More Quit Tobacco Manage Stress Improved Communication

21. UCount! Taskforce Action Plan Mission Statement: To Establish and Maintain A Campus that Encourages A Positive Healthy, Supportive Environment. Employee Interest Survey Strategy Satisfaction Survey—Employees at End of 6 week program Evaluation of Each Activity Policy & Environmental Survey (Taskforce Only) Steps Recommendations (From Committee Based Upon Evaluations) Successes Barriers Lessons Learned Programs/Activities To Continue Programs/Activities To Discontinue New Ideas Resources Evaluation

22. Review of Private Sector Wellness Programs • Goals: • Improve health • Reduce absenteeism • Improve morale • Increase productivity • Decrease Insurance Costs Successful Elements: Employee Buy-In Assessment Incentives Variety Optional Seasonal Adjustments

23. Part 1: The Walking Program • Why Walking? • You can walk almost anywhere and anytime. • Walking can give you more energy and help relieve stress. • You can build bonds or stay connected by walking with co-workers, or just enjoy some solo time walking alone. It’s up to you. • Walking has the lowest dropout rate of any physical activity. • It’s a simple, low-cost, positive way to improve your health. • You don’t need expensive equipment — just a good pair of sneakers or walking shoes. • Walking is good for your heart. • All you need is 30 minutes a day, five times a week. • For every hour of regular, vigorous exercise, like brisk walking, some people may live two hours longer? • Remember: • Before beginning any fitness program, • check with your doctor first.

24. Steps To Organizing The Walking Groups Recruit 3-4 Walking Champions (will help plan program & serve as group leaders Organize Details Walk Group Schedule (Beginner & Advanced Groups) Selecting The Walking Route/Trail Promote The Groups (Free Lunch Orientation) Safety Email The Day Before 1st Walk Pedometer Check-Ins • Congratulations on making the decision to join one of the CCCS Walking Groups. As you begin your 6 week trek to health & energy, please remember the following: • warm-up with stretching exercises and include a cool-down period to reduce stress on your heart and muscles. • • Practice correct posture—head upright, and arms bent at the elbow and swinging as you stride. • • Choose comfortable, supportive shoes, such as running, walking, or cross training shoes, or light • hiking boots. • • Protect your skin by wearing a wide-brimmed hat, longer clothing, UV-protective sunglasses, and sunscreen. • Drink plenty of water before, during, and after walking to cool working muscles and keep your body hydrated. • Always go at your own pace—don’t over do on the trail. • Tomorrow your group leader will provide you with a really cool water bottle & pedometer! • Happy Walking- • Geri

25. Energize Your Day! Join The CCCS Walking Club & Contest Orientation/Information Meeting Tuesday March 8 11:30-12:30 FREE LUNCH Be Sure To Come With Questions You Have About the Group & Be Ready To Get Walking

27. The Stretches Chest stretch: Place your fingertips lightly on the back of your head. Push your elbows back while squeezing with your upper back until you feel a stretch in your chest near your underarms. Hold for 20–30 seconds. Calf Stretch: Stand facing a wall with both hands on it. Position one foot forward (knee bent) and the other leg back with the leg straight, toes pointing at the wall. With your stomach tight, lean in toward the wall until you feel a stretch in the lower part of the back leg. Hold 20–30 seconds on each leg. Hamstring Stretch: Prop one foot up on a low, secure bench or stairstep. Stand tall. Keeping your chest high, hips square and tailbone lifted, bend forward from your hips. Feel a stretch in the back of your thigh or knee. Hold 20–30 seconds on each leg. Hip Flexor Stretch: Lunge forward with one leg, knee bent. The back leg can stay straight or bend slightly. Push your hips forward until you feel a stretch in front of your back thigh near the groin. Keep your torso upright and your front knee behind your toes. Hold 20–30 seconds on each leg. Shoulder Rolls: Lift your shoulders up toward your ears, then down and backwards in a circular motion. Repeat 5–10 times. Perform with both shoulders simultaneously or alternate right and left.

28. Ten Day Energy Blast: An Advanced Program Body: Do the Plank Flow Mind: Vision 9 days during 30 minute walk Life: Turn Off “gadgets” 1 hour before bed 1 Body: One Hour Walk w/ 1 minute bursts every 4 minutes; Complete 5 Planks per side Mind: Skip Make-up—It’s inner beauty day Life: Excavate your closet 2 3 Body: Complete 5 Plank Reps followed by 45-minute run Mind: Do the “Shed Old Skin Rub” (1 Tbsp coarse salt, 1 Tbsp EVOO, a few drop lavender essential oil) 4-10 Increased Planks to 10; Increase Walk Intensity; Increase Water In-take to 80 ounces

29. The Pedometer Contest FREE Pedometer & DVD from Tylenol http://moneysavingqueen.com/February-2011/FREE-Pedometer-amp-DVD-from-Tylenolcom/

30. Part 2: The Book Clubs • Why Book Clubs? • Inexpensive Professional Development Activity • Related To Individual Interest with Transferrable Knowledge • More Than Teambuilding Activity—Develop Friendships Through Reading & Discussion • Leads to Discussion of Larger Issues (Elephant’s in the Room) 9 Steps To Organizing Campus-based Book Clubs Select The Books (5 Books) Select volunteer facilitators (English Faculty) Get The Word Out Member Sign-Up (Maximum 10 per group) Select & Schedule Meeting Locations (library, conference rooms, cafeteria) Satisfy the Body & Soul (Serve light snacks) Be Creative-1 session with a guest speaker Be Creative-Service Project Design Discussion Questions

31. Guide To Leading A CCCS Book Club • Read the book - This may seem obvious, but it is the most important step, so it is worth stating. It is a good idea to plan on finishing the book a little earlier than you might otherwise so that you have time to think about it and prepare before your book club meets. • Write down important page numbers - If there are parts of the book that made an impact on you or that you think may come up in discussion, write down the page numbers so that you can access the passages easily while preparing and leading your book club discussion. • You may develop eight to ten questions about the book or use the questions developed- • Let others answer first - When you are asking questions, you want to facilitate discussion, not come off as a teacher. By letting others in the book club answer first, you will promote conversation and help everyone feel like their opinions matter. • Make connections between comments - If someone gives an answer to question 2 that connects well with question 5, don't feel obligated to ask questions 3 and 4 before moving to 5. You are the leader and you can go in whatever order you want. Even if you go in order, try to find a link between an answer and the next question. By connecting people's comments to the questions, you'll help build momentum in the conversation. • Occasionally direct questions toward quiet people - You don't want to put anyone on the spot, but you want everyone to know their opinions are valued. If you have a few talkative people who always jump right in, directing a question to a specific person may help draw out the quieter people (and let the loud people know it is time to give someone else a turn). • Rein in tangents - Book clubs are popular not only because people like to read, but also because they are great social outlets. A little off topic conversation is fine, but you also want to respect the fact that people have read the book and expect to talk about it. As the facilitator, it is your job to recognize tangents and bring the discussion back to the book. • Don't feel obligated to get through all the questions - The best questions sometimes lead to intense conversations. That's a good thing! The questions are there as a guide. While you will want to get through at least three or four questions, it will probably be rare that you finish all ten. Respect people's time by wrapping up the discussion when the meeting time is over rather than pushing on until you finish everything you planned. • Wrap up the discussion - One good way to wrap up a conversation and help people summarize their opinions of the book is to ask each person to rate the book on a scale of one to five

32. Sample : Three Cups of Tea by Greg Mortenson and David Oliver Relin • Overview: Anyone who despairs of the individual's power to change lives has to read the story of Greg Mortenson, a homeless mountaineer who, following a 1993 climb of Pakistan's treacherous K2, was inspired by a chance encounter with impoverished mountain villagers and promised to build them a school. Over the next decade he built fifty-five schools—especially for girls—that offer a balanced education in one of the most isolated and dangerous regions on earth. • Sample Discussion Questions: • 1. How do you think Mortenson's childhood shaped him? • 2. How is building schools in Pakistan similar to climbing a mountain? • 3. What did Mortenson learn from his failed attempt to summit K2? What are lessons you have learned from failure? • 4. What aspects of Mortenson's personality have made him able to succeed so well in his efforts in Pakistan? Think about students. What examples do you have of strong personality traits that we see as barriers that the student may see as success strategies? • 5. What is unique about having a school, as opposed to other things Mortenson could have built, like a hospital or community center? • 6. What risks has Mortenson taken? Do you think he has been brave or foolish? • 7. After reading Three Cups of Tea, are you optimistic about peace in Pakistan and Afghanistan? • 8. Did Three Cups of Tea challenge you to make more of a positive difference in the world? • In your current position, what contributions do you make to the world? • Overall, what is your impression of the book? • Guest Speaker: Female biology faculty member from Afghanistan—”Growing Up Female in the Middle East” • Service Project: Book Drive for Afghanistan School Library

33. 2011 Spring Book Club List Three Cups of Tea by Greg Mortenson and David Oliver Relin The Art of Racing in The Rain by Garth Stein Leading with Soul: An Uncommon Journey of Spirit by Lee G. Bolman and Terrence E. Deal Brain Rules by John Medina Be Real: Inspiring Stories for Leading at Home and work by Dan Mulhern

34. More Book Club Suggestions • Stories From The Couch and other telling tales by Mark Benn • College and Career Ready by David T. Conley • Amazing Grace: The Lives of Children and The Conscience of a Nation by Jon Kozol • Excellence by John Gardner • When Hope & Fear Collide: A Portrait of Today’s College Student by Arthur Levine • The Servant by James Hunter • The Science of Service by Wendi Pomerance Brick • Turning to One Another: Simple Conversations to Restore Hope by Margaret Wheatley • Making Diversity Work by Sondra Thiederman • Good To Great (and the Social Sectors) by Jim Collins • Millennials Go To College by Neil Howe and William Strauss • Strengths Finder by Tom Rath • American Higher Education in the Twenty-First Century Edited by Altbach, Berdahl and Gumport • Student Success in College: Creating Conditions that Matter by George Kuh • After Admission by James E. Rosenbaum

35. Part 3: Healthy Eating Program Weight Watchers @ Work

36. Healthy Meeting Policies • Beverages: • Water • 100% Fruit or Vegetables • Green Tea • Snacks: • Whole Grain Crackers • Salsa & Blue Corn Chips • In-Season Vegetables (baby carrots) • Cut-Up Fruits • Pre-packaged fruit cups • Nuts • Meals: • Potluck Salad • Lasagna Cupcakes • Tuna Sandwich Brown Bags

37. TGIF Snack & Recognition Kick-Off: Pancake Breakfast Week 1: Relish Tray With Dip Week 2: Fruit and Cheese Week 3: Dried Fruit & Nuts Week 4: Protein Bars Week 6: Rye Bread W/ Avocado

38. Healthy Lunch Recipe Book Argentine Rice-Veggie Salad Ingredients ½ cup white rice Salt & Pepper 1 carrot, cut into ¼ inch cubes ¼ cup extra-virgin olive oil 2 teaspoons red wine vinegar ½ teaspoon dried oregano 1 cup frozen corn 1 cup frozen peas 3 stalks celery cut into ¼ inch cubes 1 small read onion, thinly sliced Directions In a small saucepan, bring the rice, 1 cup water and ½ teaspoon salt to a boil. Lower heat, cover and simmer until the water is absorbed (about 17 minutes). Fluff and cool. Fill another saucepan with salted water. Add the carrot, bring to a boil and cook 2 minutes. Using a slotted spoon, transfer to a bowl; toss with 2 tablespoons olive oil, the vinegar and oregano. Season with salt and pepper. In the same saucepan, cook the corn for 3 minutes. (Be sure the water is boiling. Transfer to the bowl with carrots. Add the peas to the boiling water and cook for 1 minute. Transfer to the bowl. Add the rice, cubed celery, and onion to the bowl. Season with salt and pepper, drizzle with the remaining olive oil and toss.

39. Part 4: Communication Plan Daily Email from the Boss Monday – Monday Motivation (Service) Tuesday-Top of the Line Tuesday (Employee News) Wednesday-Word of the Day Thursday-Thursday Thrill Friday-Friday Food Day

40. Sample Of Daily Email—Thursday Thrill Week 1 Thursday Thrill E-Mail We just wanted to say how very much we appreciate the wonderful job you are doingThank You for going out of your way to make our job easier and to meet the needs of our students.Check Your Ticket – 219011—you are a WINNER! You have won a lunch at Chipotle! (And Geri will work for you so you can take a 2 hour lunch!) Week 1: Chipotle Week 2: Atlanta Bread Co Week 3: Einstein Brothers Bagels Week 4: Panera Bread Week 5: Jason’s Deli Week 6: Noodles & Company

41. Sample Of Daily Email—Top of the Line Tuesday Weekly Update:   June 13, 2011 Congratulations….. We are proud to announce that XXX XXX will serve as the Director of Institutional Reporting for the System Office effective immediately.  As you know, we have had many changes in our division over the past couple of months, and XXXX has taken on a much larger role, including supervisory responsibilities and full responsibility for projects such as the Economic Impact Study, IPEDS, National Benchmarking Project, and Gainful Employment to simply name a few. Please help me in congratulating Rachel on her new position! Deadline for Fiscal Year 2011 Invoices is Friday, June 17, 2011 All invoices for which goods and services have been received must be submitted for payment to Accounts Payable by 3:00 p.m. this Friday.  Invoices submitted after this will be processed for payment in FY12. Full Story: Invoices New ! Volunteer Access Now AvailableIn the past, we have had several requests for Banner access for “volunteers” assisting at one of our colleges.  It has taken quite a bit of coordination, but I am happy to say that a process has been developed to accommodate these kinds of request.  This process is strictly for people who are volunteering at your college and who need access to Banner to complete the work that they are doing under your direction.  A volunteer is defined as someone working for no pay, for a limited time, and primarily for project based work.  If you need additional information, please contact Human Resources. Full Story: Volunteer Some CitiBank Bankcard Accounts Compromised State Purchasing has advised us of the compromise of a limited number - roughly one percent - of Citi North America consumer bankcard customers. The compromised information included name, account number and email address. The majority of consumer customers impacted will receive a replacement card along with their notification letter. Full Story: Citibank Campus Sustainability Committee Seeking Members Would you like to help make the Campus a better place? The ACSC is currently looking for new members. Make a commitment to improving our environment -- the one we live in every day. To join, contact the committee chair, XXX(email). Inside ED

42. Sample Of Daily Email—Monday Motivation You don't have to be famous or strong to be a hero.  I want to encourage each of you to “be a hero”.  What does it mean to be a hero? You don't have to rescue someone from a burning building or wear a fancy cape and mask.   Heroes have special qualities such as honesty, responsibility, respect, perseverance, and determination. The most important quality of institutional heroes is being present. Not much is going to get past them. When it is time to act, a hero can't be lost in the job description or strict interpretation of college rules; he or she must be able to determine what the issue is that needs to be addressed. Being intelligently and fully aware of student needs protects the hero from missing what is the real issue is for the student and making false assumptions, because false assumptions are followed by flawed actions. Here are a few ways you can identify a hero among us: 1. A hero is someone who helps other people, or helps to make other people's lives better.  (ie: take a few more minutes to assist a student who is having difficulty registering for classes; nominate an individual for a scholarship who may otherwise not be able to enroll as a full time student; direct students to community services that may assist with childcare or housing) 2. A hero is a person who tries to make the institution a better place. (ie: organize an institution food bank for students, develop a textbook loan program, plan a tree) 3. A hero is a person who does something that is more than what is expected.(ie: stays late one evening to scan financial aid documents, work over lunch to complete a student’s residency petition, call a student who has missed a week of classes) 4. A hero is someone that does something for the benefit of others. (Watch a child while their parent completes an exam) I want to challenge each of you to be one student’s hero each term. If everyone goes above and beyond to assist just one student think about how service will be improved for the entire campus. And, I want you to reply to all and share a “hero” story of a co-worker with us!

43. Sample Of Daily Email—Monday Motivation Good Morning: We all know about “To Do Lists”—between home & work most of our “To Do Lists” are far to long. So, here is a change of pace to consider—Carmen Rutlen’s “To Don’t List”: Don’t ever suppress a laugh—it causes heart disease! Don’t ever disbelieve a compliment—fight your instincts and believe it! Don’t be too sad, too long-you can get stuck there! Don’t ever call yourself stupid-people might believe you! Don’t pick your nose in a car-people can see you! Don’t cross your eyes in the wind—mom says they will stay that way! Don’t ever use the word “but” in an apology! Don’t be honest when a friend asks if you like her ugly dress! What should be on our Work To Don’t List….reply to all, please.

44. Sample Of Daily Email—Monday Motivation In Expect the Unexpected (San Francisco: Berrett-Koehler Publishers, 2002), Roger von Oech offers the following advice on expectations... "When we go off the beaten path, we often find something better or more exciting than we were originally looking for.  For example, physicist Karl Jansky improvised a new antenna to study the effects of telephone static.  Instead, he discovered radio waves from the Milky Way galaxy, and in the process helped create the science of radio-astronomy.  In 1856, chemist William Perkin searched for a synthetic quinine to combat malaria.  Instead, he discovered a dyestuff that was the first practical synthetic color... "How can we prepare ourselves for the unexpected? I suggest that we:  1) loosen our preconceptions about what we expect to find in any given situation;  2) pay special attention to the anomalous rather than ignoring it; and 3) use what we discover as stepping stones to something very different. Why don't we adopt this outlook more often?  A major reason is that in order to get things done, we tend to filter out information that strikes us as 'irrelevant'.  Indeed I find that I'm less likely to find the unexpected when I'm in a hurry or narrowly focused on a specific task.  Conversely, when I'm relaxed or playful, there's a greater probability that unexpected things will flow my way." What unexpected things have you discovered in your work recently? Reply to all, please

45. Sample Of Daily Wednesday Word of the Day Office Quarterback (of-is kwawr-ter-bak) noun: An excellent manager that understands the power associated with well-executed delegation. She understands that the power of the team comes from the strength of all individuals involved working together. She is the leading member of a team that produces consistent results because she knows how to encourage and support her team members. Used in a Sentence: Geri is a wonderful Office Quarterback that knows the power of her team and leverages all her resources to achieve the needed results. The benefit to all the team members comes through recognition of a job-well-done and the rewards associated with it. What Other sports positions are important to the success of our Unit? Reply All, please. Reference: Urban Dictionary http://www.urbandictionary.com/daily.php

46. Part 5: Professional Development (Opportunity to Enrich Personal & Professional Life) • Meaningful • Low/No Cost • Developed by Employees • Team Building • Book Clubs • Study Groups • TGIF Meetings • Interest Classes

47. Study Groups: Study, Think, Recommend Together • Creating A One-Stop Service Center • Serving Wounded Warriers • College Coach: Will It Work for Us? • Implementing “The Promise” • Meeting The Needs of The Adult Student • Dealing With Angry & Frustrated Students • Completion Agenda vs. Access Agenda

49. One-Time Special Interests Classes (Taught by Staff & Faculty) • Songs and Stories of America • This class features America’s greatest patriotic songs (The Star Spangled Banner, America the Beautiful, You’re a Grand Old Flag, Yankee Doodle, This Land is Your Land, et. al.) and shares the fascinating and inspiring stories behind their composition and of the people who wrote them. • What the Guys Never Tell Us : Basic Power Tools • This fun, hands-on class will help participants learn how to safely and efficiently operate two of the most common and versatile power tools - the cordless power drill and cordless circular saw. During class you will identify the parts and functions of each tool, learn how to identify and select proper drill and screwdriver bits and how to select and change the blade on a circular saw. Best of all, you will have up to 2 hours of practice with these tools. • Beginning Watercolor • Learn to paint what you see using transparent watercolor. The color wheel and a variety of techniques of watercolor painting will be explored. A 9"x12" sketch pad will be provided but you should bring a #2 pencil to class.

50. TGIF Meeting Schedule Agenda: Announcements Presentation Week One: Stress Management (The Stress Owner’s Manual) Week Two: Goal Setting Week Three: Family Feud Week Four: Hero Awards Week Five: The Promise & Accord Week Six: Study Group Sharing Schedules for Coming Week Questions & Concerns