DAVRANI Ş BİÇİMLERİ

1. DAVRANIŞ BİÇİMLERİ MDBS 116 KİŞİLERARASI İLETİŞİM BECERİLERİ

2. İLETİŞİM İKİ KİŞİNİN DUYGU, DÜŞÜNCE VE BİLGİLERİNİ PAYLAŞARAK BİRBİRLERİNİ ANLAMA SÜRECİDİR. İKİ İNSAN BİRBİRİNİN FARKINA VARDIĞI ANDAN İTİBAREN İLETİŞİM BAŞLAR; SÖYLEDİĞİ / SÖYLEMEDİĞİ, YAPTIĞI / YAPMADIĞI HER ŞEYİN ANLAMI VARDIR

3. ETKİLİ İLETİŞİMİN AMACI İLETMEK İSTEDİĞİMİZİ KARŞIMIZDAKİ KİŞİYE AMAÇLADIĞIMIZ BİÇİMDE İLETEBİLMEK, İSTENENİ ELDE ETMEK VE BEKLENEN TEPKİYİ OLUŞTURMAKTIR

5. DAVRANIŞ BİÇİMLERİ • İLETİŞİM SIRASINDA DUYGU, DÜŞÜNCE, İSTEK VE İLGİLER DEĞİŞİK DAVRANIŞ BİÇİMLERİ İLE İFADE EDİLİR. • BU DAVRANIŞ BİÇİMLERİ ÜÇ GRUPTA İNCELENİR: • PASİF DAVRANIŞ • SALDIRGAN DAVRANIŞ • ATILGAN /GÜVENLİ DAVRANIŞ

6. PASİF DAVRANIŞ • KİŞİLER DUYGU VE DÜŞÜNCELERİNİ İFADE ETMEZLER • BENLİK SAYGILARI DÜŞÜKTÜR • KAYGILIDIR • SUÇLULUK VE ÖFKE DUYGUSU YAŞARLAR • KİŞİNİN VERDİĞİ MESAJ: • “BEN ÖNEMLİ DEĞİLİM, SEN ÖNEMLİSİN”

7. SALDIRGAN DAVRANIŞ • DİĞER KİŞİLERİ AŞAĞILAR,SAYGI GÖSTERMEZLER • BAŞKALARININ DUYGU VE DÜŞÜNCELERİ İLE İLGİLENMEZLER • KİŞİNİN VERDİĞİ MESAJ: • “SEN ÖNEMLİ DEĞİLSİN , BEN ÖNEMLİYİM”

8. ATILGAN /GÜVENLİ DAVRANIŞ • KİŞİ, KENDİSİNİN VE BAŞKALARININ HAKLARINA SAYGILIDIR • KENDİSİNE OLAN GÜVENİ VE BENLİK SAYGISI YÜKSEKTİR • BAŞKALARININ DUYGU VE DÜŞÜNCELERİ İLE İLGİLENİR • KİŞİNİN VERDİĞİ MESAJ: • “ BEN ÖNEMLİYİM, SEN DE ÖNEMLİSİN”

9. PASİF-AGRESİF: MANÜPLATİF DAVRANIŞ • PASİF GÖRÜNÜR AMA SALDIRGAN DAVRANIRLAR • DÜRÜST OLMAZLAR VE İMALI KONUŞURLAR • KARŞI TARAFI SUÇLU HİSSETTİRİRLER • KİŞİNİN VERDİĞİ MESAJ: “ BEN ÖNEMLİ DEĞİLİM, SEN DE ÖNEMLİ DEĞİLSİN, ÖNEMLİ OLAN ÇIKAR”

10. HANGİ DAVRANIŞLAR ATILGAN / ÖZGÜVENLİ DAVRANIŞLARDIR? • OLUMLU VE OLUMSUZ DUYGU VE DÜŞÜNCELERİNİ İFADE EDEBİLEN • HAYIR DİYEBİLEN • İSTEKTE BULUNABİLEN • KENDİSİ HAKKINDA OLUMLU DÜŞÜNEN VE İFADE EDEBİLEN • İLETİŞİMİ BAŞLATABİLEN, SÜRDÜREBİLEN VE SONA ERDİREBİLEN

11. NASIL DAVRANIRSINIZ? • ÜÇ KİŞİ ÇOK AÇ, • YERDE OTURUYORLAR, • ORTADAKİ TEK BİR TABAKTA TEK BİR BİSKÜVİ VAR. • PASİF DAVRANIŞ ? • SALDIRGAN DAVRANIŞ? • ATILGAN / ÖZGÜVENLİ DAVRANIŞ?

12. PASİF: BEDEN DİLİ ÇEKİNGEN TABAKTAN UZAK DURUR ,GÖZLERİNİN UCU İLE BAKAR,BEN ÇOK AÇ DEĞİLİM VS. DER. • SALDIRGAN:BİSKÜVİYİ HEMEN YİYECEKMİŞ GİBİ DURUR,BİSKÜVİYİ HEMEN ALMAK İSTER,BEN ÇOK AÇIM VS. DER. • ATILGAN:ORTAK BİR ÇÖZÜM BULMAYA ÇALIŞIR,HEPİMİZ AÇIZ,BAŞKA BİR ÇÖZÜM BULALIM DER.

14. NE EKERSEN ONU BİÇERSİN • BİR FİKİR EKERSEN, BİR DAVRANIŞ BİÇİMİ BİÇERSİN • BİR DAVRANIŞ BİÇİMİ EKERSEN, BİR ALIŞKANLIK BİÇERSİN • BİR ALIŞKANLIK EKERSEN BİR KİŞİLİK BİÇERSİN • BİR KİŞİLİK EKERSEN BİR HAYAT BİÇİMİ BİÇERSİN • SAMUEL SMILES

15. DON’T GO DOWNTHE PASSIVEORAGGRESSIVEROAD USE GOOD COMMUNICATION TO TRANSMIT YOUR REQUESTS AND FEELINGS. PASSIVE ASSERTIVE AGGRESSIVE

16. QUESTIONNAIREAggressive /Assertive/Passive 1. YOU ARE İN A RESTAURANT AND ORDER A STEAK MEDİUM-RARE, BUT İT İS SERVED TO YOU WELL-DONE. YOU WOULD: A) ACCEPT İT SİNCE YOU SORT OF LİKE İT WELL-DONE ANYWAY. (AGGRESSİVE – ASSERTİVE – PASSİVE) B) CALL THE WAİTER AND İNDİCATE YOU ORDERED YOUR STEAK MEDİUM-RARE, THEN TURN İT BACK. (AGGRESSİVE – ASSERTİVE – PASSİVE) C) ANGRİLY REFUSE THE STEAK AND İNSİST ON SEEİNG THE MANAGER TO COMPLAİN ABOUT THE POOR SERVİCE. (AGGRESSİVE – ASSERTİVE – PASSİVE) 2. YOU ARE A CUSTOMER WAİTİNG İN LİNE TO BE SERVED. SUDDENLY, SOMEONE STEPS İN LİNE AHEAD OF YOU. YOU WOULD: A) PULL THE PERSON OUT OF LİNE AND MAKE HİM/HER GO TO THE BACK. (AGGRESSİVE – ASSERTİVE – PASSİVE) B) LET THE PERSON BE AHEAD OF YOU SİNCE HE/SHE İS ALREADY İN LİNE. (AGGRESSİVE – ASSERTİVE – PASSİVE) C) INDİCATE TO THE PERSON THAT YOU ARE İN LİNE AND POİNT OUT WHERE İT BEGİNS. (AGGRESSİVE – ASSERTİVE – PASSİVE)

17. 3. AFTER WALKİNG OUT OF A STORE WHERE YOU PURCHASED SOME İTEMS YOU DİSCOVER YOU WERE SHORT-CHANGED. YOU WOULD: A) RETURN TO THE CLERK AND İNFORM HİM/HER OF THE ERROR. (AGGRESSİVE – ASSERTİVE – PASSİVE) B) GO TO THE MANAGER AND İNDİCATE HOW YOU WERE CHEATED BY THE CLERK, THEN DEMAND THE PROPER CHANGE. (AGGRESSİVE – ASSERTİVE – PASSİVE) C) LET İT GO SİNCE YOU ARE ALREADY OUT OF THE STORE AND HAVE NO PROOF YOU WERE SHORT-CHANGED. (AGGRESSİVE – ASSERTİVE – PASSİVE) 4. YOU ARE İN THE MİDDLE OF WATCHİNG A VERY İNTERESTİNG TELEVİSİON PROGRAM WHEN YOUR SPOUSE COMES İN AND ASKS YOU FOR A FAVOR. YOU WOULD: A) DO THE FAVOR AS QUİCKLY AS POSSİBLE, THEN RETURN TO THE PROGRAM TO FİNİSH WATCHİNG İT. (AGGRESSİVE – ASSERTİVE – PASSİVE) B) SAY "NO," THEN FİNİSH WATCHİNG YOUR PROGRAM. (AGGRESSİVE – ASSERTİVE – PASSİVE) C) ASK İF İT CAN WAİT UNTİL THE PROGRAM İS OVER AND, İF SO, DO İT THEN. (AGGRESSİVE – ASSERTİVE – PASSİVE)

18. 5. A FRİEND DROPS İN TO SAY HELLO, BUT STAYS TOO LONG, PREVENTİNG YOU FROM FİNİSHİNG AN İMPORTANT WORK PROJECT. YOU WOULD: A) TELL THE PERSON TO STOP BOTHERİNG YOU AND TO GET OUT. (AGGRESSİVE – ASSERTİVE – PASSİVE) B) LET THE PERSON STAY, THEN FİNİSH YOUR WORK ANOTHER TİME. (AGGRESSİVE – ASSERTİVE – PASSİVE) C) EXPLAİN YOUR NEED TO FİNİSH YOUR WORK AND REQUEST HE/SHE VİSİT ANOTHER TİME. (AGGRESSİVE – ASSERTİVE – PASSİVE) 6. YOU ASK A GAS STATİON ATTENDANT FOR FİVE DOLLARS WORTH OF GAS. HOWEVER, HE FİLLS UP YOUR TANK BY MİSTAKE AND ASKS FOR TWELVE DOLLARS. YOU WOULD: A) PAY THE TWELVE DOLLARS SİNCE THE GAS İS ALREADY İN YOUR TANK AND YOU WİLL EVENTUALLY NEED İT ANYWAY. (AGGRESSİVE – ASSERTİVE – PASSİVE) B) DEMAND TO SEE THE MANAGER AND PROTEST BEİNG RİPPED OFF. (AGGRESSİVE – ASSERTİVE – PASSİVE) C) INDİCATE YOU ONLY REQUESTED FİVE DOLLARS WORTH OF GAS AND GİVE HİM ONLY FİVE DOLLARS. (AGGRESSİVE – ASSERTİVE – PASSİVE)

19. 7. YOU SUSPECT SOMEONE OF HARBORİNG A GRUDGE AGAİNST YOU, (YOU FEEL IGNORED/INJURED)BUT YOU DON'T KNOW WHY. YOU WOULD: A) PRETEND YOU ARE UNAWARE OF HİS/HER ANGER AND İGNORE İT, HOPİNG İT WİLL CORRECT İTSELF. (AGGRESSİVE – ASSERTİVE – PASSİVE) B) GET REVENGE WİTH THE PERSON SOMEHOW SO HE/SHE WİLL LEARN NOT TO HOLD GRUDGES AGAİNST YOU. (AGGRESSİVE – ASSERTİVE – PASSİVE) C) ASK THE PERSON İF THEY ARE ANGRY, THEN TRY TO BE UNDERSTANDİNG. (AGGRESSİVE – ASSERTİVE – PASSİVE) 8. YOU BRİNG YOUR CAR TO A GARAGE FOR REPAİRS AND RECEİVE A WRİTTEN ESTİMATE. BUT LATER, WHEN YOU PİCK UP YOUR CAR, YOU ARE BİLLED FOR ADDİTİONAL WORK AND FOR AN AMOUNT HİGHER THAN THE ESTİMATE. YOU WOULD: A) PAY THE BİLL SİNCE THE CAR MUST HAVE NEEDED THE EXTRA REPAİRS ANYWAY. (AGGRESSİVE – ASSERTİVE – PASSİVE) B) REFUSE TO PAY, THEN COMPLAİN TO THE MOTOR VEHİCLE DEPARTMENT OR THE BETTER BUSİNESS BUREAU. (AGGRESSİVE – ASSERTİVE – PASSİVE) C) INDİCATE TO THE MANAGER THAT YOU AGREED ONLY TO THE ESTİMATED AMOUNT, THEN PAY ONLY THAT AMOUNT.

20. 9. YOU İNVİTE A GOOD FRİEND TO YOUR HOUSE FOR A DİNNER PARTY, BUT YOUR FRİEND NEVER ARRİVES AND NEİTHER CALLS TO CANCEL NOR TO APOLOGİZE. YOU WOULD: A) IGNORE İT, BUT MANAGE NOT TO SHOW UP THE NEXT TİME YOUR FRİEND İNVİTES YOU TO A PARTY. (AGGRESSİVE – ASSERTİVE – PASSİVE) B) NEVER SPEAK TO THİS PERSON AGAİN AND END THE FRİENDSHİP. (AGGRESSİVE – ASSERTİVE – PASSİVE) C) CALL YOUR FRİEND TO FİND OUT WHAT HAPPENED. (AGGRESSİVE – ASSERTİVE – PASSİVE) 10. YOU ARE İN A GROUP DİSCUSSİON AT WORK WHİCH İNCLUDES YOUR BOSS. A CO-WORKER ASKS YOU A QUESTİON ABOUT YOUR WORK, BUT YOU DON'T KNOW THE ANSWER. YOU WOULD: A) GİVE YOUR CO-WORKER A FALSE, BUT PLAUSİBLE ANSWER SO YOUR BOSS WİLL THİNK YOU ARE ON TOP OF THİNGS. (AGGRESSİVE – ASSERTİVE – PASSİVE) B) DO NOT ANSWER, BUT ATTACK YOUR CO-WORKER BY ASKİNG A QUESTİON YOU KNOW HE/SHE COULD NOT ANSWER. (AGGRESSİVE – ASSERTİVE – PASSİVE) C) INDİCATE TO YOUR CO-WORKER YOU ARE UNSURE JUST NOW, BUT OFFER TO GİVE HİM/HER THE İNFORMATİON LATER. (AGGRESSİVE – ASSERTİVE – PASSİVE)

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